Klarna On‑Site Messaging , Počet recenzí: 202

Celkové hodnocení
2,5
Počty podle úrovně hodnocení
  • 40 % hodnocení s 5 hvězdami
  • 11 % hodnocení s 4 hvězdami
  • 3 % hodnocení s 3 hvězdami
  • 7 % hodnocení s 2 hvězdami
  • 38 % hodnocení s 1 hvězdami
26. červen 2021

Contacted the support team 2 times and they are not answering me. Hopefully they see this and help.

Fully Vibed
Spojené království
Doba používání aplikace: Více než rokem
Vývojář Klarna odpověděl 26. červen 2021

Hi Fully Vibed,
We're sorry that you didn't receive great support yet. I see that you store was successfully integrated with Klarna in your checkout yesterday per your first query. Regarding the second query about drag and drop in the On-site message app, I've requested collaborator access to your store just now so that we can debug further. We'll work with you to get everything working well!

25. září 2020

I had an issue with the Klarna messaging positioning on my product page when I updated my theme. Very helpful and quick response. Sorted. Highly recommended.

Alfie Reid
Spojené království
Doba používání aplikace: Více než rokem
Vývojář Klarna odpověděl 25. září 2020

@AlfieReid - Thank you for the positive review. We very much appreciate it.
Nicholas @ Klarna

31. březen 2022

Great app for highlighting Klarna payment options to potential customers. Set up didn't take very long and great communication and help from Klarna Merchant support when needed.

Hulley Stanway
Spojené království
Doba používání aplikace: Více než rokem
Vývojář Klarna odpověděl 31. březen 2022

Hey Hulley Stanway, thanks for the great review.

We're glad that our Merchant Support team were able help get this all set up for you.

Please feel free to get in touch for any support needed in the future.

11. únor 2022

Hello everyone. I would like to write about the excellent support from Mimmi from Klarna Bank Merchant support. I had a problem and I wrote to Klarna Merchant Support. I got a very quick responses to my help requests, very clear and detailed from Mimmi. She assisted me till my problem was solved. Now all works correctly and good. It's a pleasure to receive such fast, professional and friendly support! Thanks a lot, Mimmi! Sincerely, Samoilova Inna

Chimeraplanet
Finsko
Doba používání aplikace: Asi rokem
Vývojář Klarna odpověděl 11. únor 2022

Thank you Samoilova Inna for this great review. We agree - Mimmi is great! Very glad she could help!

23. červen 2021

I had some issues when installing but the support team helped me to solve the problem very quickly. Recommend it!

Northprana
Švédsko
Doba používání aplikace: Asi rokem
Vývojář Klarna odpověděl 23. červen 2021

Thank you Northprana for your kind feedback and recommendation! We're very happy to help you and any merchant who requests support.

18. říjen 2021

Never managed to get the onsite messaging to work even after spending money with an external company who also couldn't get it to work.

Reef Aquatics®
Spojené království
Doba používání aplikace: Více než rokem
Vývojář Klarna odpověděl 19. říjen 2021

Hi Reef Aquatics,
So sorry to hear you are experiencing this! We are now reaching out to you to try and get On-site messaging working for you

31. srpen 2020

The app works really well for me, and it’s important to promote Klarna and so it works to it’s intended purpose - increasing order value and increasing conversions. App support were quick and helpful!

LamBrow
Spojené království
Doba používání aplikace: Asi rokem
Vývojář Klarna odpověděl 31. srpen 2020

Thank you LamBrow for the great review. We're glad we could help and that the app is working well for your store. We agree that on-site messaging really does work well for both customers & merchants.

27. leden 2021

The best app for payment plan ever. The costumer service is great. Courtney was very helpful. I would suggest this app to everyone. Thanks Courtney for helping me out.

EMPO OFFICIAL
Spojené státy
Doba používání aplikace: Asi rokem
Vývojář Klarna odpověděl 2. únor 2021

Thank you EMPO OFFICIAL for the great review!

Datum úprav: 18. březen 2021

Brilliant app, and very helpful support team. Thank you for the quick response and kind assistance with integrating it on my store. It works perfectly and saved us alot of time! :)

Khalis Perfumery
Spojené království
Doba používání aplikace: 12 měsíci
Vývojář Klarna odpověděl 18. březen 2021

Thank you for the great review, Khalis Perfumery. We're very happy to help whenever necessary! :)

Datum úprav: 21. květen 2020

Very frustrating app. It certainly doesn't do what it says on the tin. There seems to me to be so many bugs that need sorting out before this app is any good. I initially couldn't get it to work. The placements were not appearing on the pages I had assigned them too. i.e Product Pages, Cart, Home page etc.. Then all of a sudden they appeared. For some reason I had two product page ads active so I deleted one. That made all other Klarna placement ads dissapear from my site and it hasnt't worked since. It's a nice concept but it does not work with Shopify. Not yet anway. Come on Klarna sort this out. After all it is in your interests if you are wanting Shopify customers. Dissapointing.

Update: I have emailed and received no response. My store is not a development store. It's a real live store.

Everest Dream
Spojené království
Doba používání aplikace: Asi rokem
Vývojář Klarna odpověděl 20. květen 2020

Hi Everest Dream,
Thank you for the additional information in your review update. We're sorry the app is not working well for you and for the delayed response to your support ticket. We will work through these issues for your store via your support ticket from skosm@klarna.com (as the problems you describe aren't something that we can recreate currently).