Valutazione complessiva
2,5
Numero di recensioni per livello
  • Il 40% delle recensioni ha 5 stelle
  • Il 11% delle recensioni ha 4 stelle
  • Il 3% delle recensioni ha 3 stelle
  • Il 7% delle recensioni ha 2 stelle
  • Il 38% delle recensioni ha 1 stelle
21 maggio 2020

This doesn't seem to work. I don't understand how I cant show people how much they can pay. It seems like im not the only one having a problem.

Venice Design
Stati Uniti
Circa 2 mesi di utilizzo dell’app
Klarna ha risposto 21 maggio 2020

Hi Venice Design,
We'd like to help you getting this working for your store. If you haven't already, please open a support case by emailing skosm@klarna.com

8 marzo 2023

App does not open up, klarna should do a proper app. This app is defective. Don't believe a big company like klarna will do such an app

Honesty Sales
Regno Unito
Circa 2 mesi di utilizzo dell’app
Klarna ha risposto 9 marzo 2023

Hi Honesty Sales, we're sorry that you are experiencing an issue with the application not opening correctly on your store.

Our developer team are looking into this for you & our Merchant Support team will be reaching out once we have a further update for you.

15 novembre 2020

I didn't even get a chance to leave a positive review, because since i applied to get Klarna integrated with my site, i am still waiting for my application to process which i applied two months ago,,, i have emailed few times klarna but no reponse...still. Thats the reason for my rating

BULB LONDON
Regno Unito
Circa 2 mesi di utilizzo dell’app
Klarna ha risposto 16 novembre 2020

Greetings Bulb London -
Our team attempted to contact you via email on 14-Oct asking for more information. Please double check your spam folder for our message. If the message did not properly deliver, please reach out again at https://www.klarna.com/uk/business/contact-merchant-support/.
Thank You, Nicholas

28 aprile 2021

Doesn’t work with the previewer so cannot use on the store. Reached out to support & not received anything back!

Revvintage
Regno Unito
Circa 2 mesi di utilizzo dell’app
Klarna ha risposto 28 aprile 2021

Hi Revvintage,
We would like to support you better. If you open a support case at skosm@klarna.com, you will get dedicated support for this app specifically. Thank you for approving requesteed collaborator access and we'll work to get this working well for you.

16 maggio 2022

Ho installato questa app ma sono settimane che non mi funziona e non riescono a risolvere il problema

Museum Shop Italy
Italia
Circa 2 mesi di utilizzo dell’app
Klarna ha risposto 16 maggio 2022

Ciao Museum Shop Italy,
Ci dispiace per le problematiche inizialmente riscontrate e che le tempistiche per la risoluzione del problema abbiano richiesto qualche giorno di investigazione in più rispetto ai nostri standard usuali.
Siamo tuttavia lieti che il problema sia ora risolto e che l'on-site messaging sia correttamente visibile nel tuo sito e ti saremmo grati se volessi aggiornare il contenuto della recensione.
In caso di ulteriori necessità restiamo a tua disposizione scrivendo a skosm@klarna.com

22 luglio 2021

I've been contacting support but no response. The ad position isn't working. This isn't right. What do I do?

Betshias
Italia
Oltre un anno di utilizzo dell’app
Klarna ha risposto 22 luglio 2021

Hi Betshias,
I'm sorry the app isn't working for your store. I've requested partner access to your store so that I can help.

Data modifica: 1 novembre 2019

This app does not perform as expected, nor could we get reliable support from them to make it work as promised. For example, support kept saying the app can definitely show only Klarna’s 4 payment option (which is what we wanted), but instead the app keeps cycling through messaging for all of Klarna’s options (such as buy now, pay in 30 days). Support doesn’t seem to understand their own apps. Do they think Shopify is some niche player and it’s not worth opening up their own apps to see how they work (or don’t work)? It’s very peculiar.

I was super impressed by Klarna CEO, Sebastian Siemiatkowski, and Klarna’s operations in Europe. However, Klarna US is a different operation. As in, almost completely different. I was surprised.

The US operation even has a completely different CEO. One that comes off far worse in interviews than Sebastian, unfortunately. He repeatedly says “yes no” to almost everything asked of him, which is a concerning tic. This may indicate that even doesn’t know how Klarna works yet. He may need to grow into the job, which could take some time.

As another review said, we were thought we were approved and promoted Klarna... then we found out their rep didn’t set us up right. We then had to make site modifications that others in the same industry (such as The Fragrance Shop and Perfume Direct) were not required to do, which gave us no examples to follow. The rep made promises of help which she did not deliver. Not only was this a needless and peculiar complication, it is a tangible form of discrimination that puts us in an inferior position. It simply isn’t right.

I still have high hopes for Klarna, as their European operation is top notch. However, their US operation and Shopify apps all need to be rethought and redone to raise standards dramatically. They already seem to be “be there” in Europe. They just need to rise to the same level in the North America. - Dan K

Androtics
Stati Uniti
Oltre un anno di utilizzo dell’app
Klarna ha risposto 4 novembre 2019

After looking into the issue you've reported, we just have a couple of questions to help us better understand the situation. If you open a support case via skosm@klarna.com, we'd be happy to support you to make sure On-Site Messaging is working as desired.

You stated that the messaging is promoting various Klarna Payment options rather than Pay in 4 Installments. This is due to the fact that your online store is configured to offer the full range of Klarna Payment methods, but would you rather it be changed to just Pay in 4 Installments? This is absolutely something we can help with. This would change the app messaging to only reflect this payment method. It is important to bear in mind that there is a minimum amount for OSM to display which is based on your Klarna contract and configuration.

We also have a planned update to the app which will include up-sell messaging, so that customers will be greeted with the option to add XX amount to their basket in order to reach the minimum amount for Installment payments.

If you could get back to us with the above information, we will get to work!

We do appreciate all feedback, and will continue to work on improvements to the On-Site Messaging feature.

30 agosto 2021

Great way to surface to customers that they can break up their payments—especially impactful for our store since our products are on the premium and pricey side. The UI was a little clunky to use, but I figured it out after some tinkering. There are good customization options built-in.

Sabersmyth
Stati Uniti
Circa un anno di utilizzo dell’app
Klarna ha risposto 30 agosto 2021

Thank you for your review Sabersmyth. We are continuing to try to improve the app, particularly based on recent updates by Shopify for Online Store 2.0 (https://www.shopify.com/partners/blog/shopify-online-store). We'll try to make the app less clunky in the future!

16 luglio 2022

Hello, I received this message about my Klarna integration. See below: "The following versions of these third-party payments integrations are
not compatible with Shopify’s latest checkout. They will no longer be
available after July 31, 2022: Buy now, pay later with Klarna." How can I can the update to the latest integration?

FROGSHOP
Stati Uniti
Circa un anno di utilizzo dell’app
Klarna ha risposto 16 luglio 2022

Hi FROGSHOP,
Hopefully quick and easy for you to migrate to our new payments integration. More info for the migration steps at:
https://docs.klarna.com/platform-solutions/shopify/payments/klarna-payments/migrating-from-current-to-new-payments-integration/

We've been sending emails about this deadline also, but our apologies if those haven't reached you.

24 novembre 2020

I had a little bit of a problem and couldn't see the ad positioning when setting up, but got to Klarna website and within minutes got support. Mimmi was super helpful logging in my website and helping me with it. Fantastic service! Thank you again!

Adriana Chede Jewellery
Regno Unito
Circa un mese di utilizzo dell’app
Klarna ha risposto 24 novembre 2020

Thank you for the great review Adriana Chede Jewellery! We're also very glad Mimmi is on our team and provides such great support!