Klarna On‑Site Messaging , 202 recensioni
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Excellent support and help, quick responses, integration was done quickly and all edits were done perfectly.
Thank you for the great review JUSTPRETTYCHIC! We're very happy we could help!
It's very frustrating when developers assume everyone is a tech genius and think we don't need the help.
So I was Pleasantly surprised to see Klarna support taking action when I got myself in a major muddle.
It wasn't long before they had this Impressive application running smoothly.
Much appreciated and delighted to be able to offer these easy pay plans to my customers. Thank you Klarna
Hi Bykie,
We do want to support you to get the app working for your store! Our apologies for the delay.
Regarding the broken images for on-site messaging, please check if you are selecting one of the "Product Detail - Price Detail" placements in the "Select Placement" dropdown within the app. Those are the dynamic placements intended for product and cart pages. Other placements (e.g. LearnMore) are static content, and thus a better fit for Home pages. You can view all of the available placements in the Klarna Merchant Portal (under "On-Site Messaging" -> "Placements").
Regarding getting placements to display, please verify the Ad Positions are active in the app and then make sure the position on the page is appropriate to attach a CSS element that doesn't give an error. I've requested partial access to your store to help make sure you can find a good position.
Also, to fix the broken image on the Klarna Payments page that is after the Shopify checkout, please upload your logo in the Klarna Merchant Portal (under the Branding section). (That image is not configured via this app, as this app only applies to the Klarna on-site messaging. )
DON'T MISS THIS APP.
WE ARE IN 2020 AND THEY ARE NOT ABLE TO CREATE A SIMPLE SET UP. YOU ARE RIDICULOUS AND INEFFICIENT. INSTALL "QuadPay". easy setup
Hi Ciao Markets,
We're sorry that you've had difficulty installing the On-Site Messaging App. If you could email our support team at skosm@klarna.com they'll be able to walk you through the process, or you can visit our FAQ at https://x.klarnacdn.net/plugins/KlarnaOnSiteMessagingapponShopifySupportGuide.html or watch the installation video on the listing. We do hope this helps.
Absolutely shocking organisation, full of idiots who do have a clue what they are doing. I can't be bothered to go into the details here but £6,000.00 in abandoned checkouts and their inability to do anything about it tells you all you need to know. ALL MERCHANTS PLEASE STAY WELL CLEAR, YOU HAVE BEEN WARNED!
Hi Zero E-Scooters,
We're very sorry that you were disappointed in our service. It is not prohibited or unexpected for customers to review their payment options by selecting a payment method in Shopify checkout, like Klarna, but not complete their order at that time, resulting in an abandoned checkout. Obviously we want to help our merchants minimize abandoned checkouts, and offering customers alternative payment methods like Klarna does usually help.
Some of the instructions are kind of iffy and finicky and the customer service takes quite a few days to get back to you. But once you're communicating they do everything perfectly. I'm glad my website had them. :)
Hi Ippoyo, and thank you for your review! We're really happy to hear the the Support Team were able to guide you through the process and get you up and running with On-Site Messaging.
I installed the app, and I am being instructed to open the app but every time I try to open the app my screen goes blank
Hi Curvaceous Fashionistas,
Our support team will be happy to work with you to get this resolved. If you haven't already done so, please email skosm@klarna.com so that we can help you directly.
Not very good, low support when needed, annoying code and apps what send you in circles. needs updating or changing often and did not live up to what was expected.. maybe try again if we could get help
Hi Quality home Clothing | Beauty,
I'm sorry to hear that you've been having trouble setting up your Klarna On Site Messaging
Our Merchant Support team will be reaching out to you to offer further assistance on this
after 4 weeks of trying to get this app to work with my store, I have given up One of the 3rd class apps. No response from support regarding setting up my UK account.. DON'T TOUCH THEM!!
Hi Bon-ito,
We're so sorry that Klarna hasn't provided good support. We'll review your case further to see how we can improve to provide better support going forward and learn from this mistake. We hope to win back your business, so a Klarna merchant support person will reach out to you soon.
I had some initial difficulties in making the installments visible in the product sheets. Klarna's support intervened immediately and resolved the problem quickly. Now everything works fine.
Thank you Enerimonsters for this great review! We appreciate it. Glad to be able to help!
The app is easy enough to use, sometimes it doesn't pick the best placements automatically but you can change this quite easily. My one issue is changing the font that is displayed in the info-page placement. It looks like CSS is loaded externally and there's no way to force change it.
Hi Luvi,
We recommend using App Block placements for this app (https://docs.klarna.com/platform-solutions/shopify/on-site-messaging-app-for-shopify/install-steps/#add-placements-online-store-20-app-blocks) for stores that have themes that support Shopify's Online Store 2.0 architecture. This enables merchants to specifically choose the desired location for each placement. Auto picking a CSS is an older, fallback option, but agreed that it can't always know the best location for any theme.
Regarding customizing placements, the on-site messaging product does offer CSS customization; more info at: https://docs.klarna.com/on-site-messaging/in-depth-knowledge/styling-on-site-messaging-with-css/ Hope this helps!