Recensioni (210)
Restringi
-
In base alla valutazione
after 4 weeks of trying to get this app to work with my store, I have given up One of the 3rd class apps. No response from support regarding setting up my UK account.. DON'T TOUCH THEM!!
Hi Bon-ito,
We're so sorry that Klarna hasn't provided good support. We'll review your case further to see how we can improve to provide better support going forward and learn from this mistake. We hope to win back your business, so a Klarna merchant support person will reach out to you soon.
I'm afraid Im following suit .. the support for the installation is really really poor - been waiting over 10 days for some sort of support - don't answer the phone because 'were in a meeting' with no call backs. Shouldn't be this hard. About to uninstall and go to a competitor.
Science To Skin,
We're sorry that you've had difficulty installing the On-Site Messaging App. We are continuously working to update the app to make the installation smoother. Our support has received your email and will assist you as soon as possible.
Hi, I am not getting any response from support please. Having issues with the application and no response. When trying to select a static page it only allows me to see a certain amount of pages in alphabetical order, and the search tool doesn't work. I am unable to attach to my page because of this.
Hello and thank you for your review! I can see a few support tickets open with you where our support has responded recently, the latest one being yesterday. If you have not received the response from us could you please check emails are not being blocked or ending up in spam? Thank you in advance!
Hasn't worked, nothing appears and no sign of any support. May as well just get rid of Klarna as a payment option
Hi Annalise Jewellery, I'm sorry to hear that you've experienced issues with our On Site Messaging app.
Our Merchant Support team will be in touch shortly to help you resolve these issues & get Klarna displayed on your store
Will you ever fix this app? I've been trying to use this for months and it still doesnt work. You keep prompting the message that you will resolve the issue but nothing seems to be happening. I tried to email regarding the problem and didn't even get a response. What is this ?
Hi Loulouis,
Thank you for bringing this problem to our attention. We apologise for any inconvenience and are currently working to update our documentation to better reflect the functionality of the app.
Our Merchant Support team will be in touch as soon as possible to help resolve the issue.
I am going to loose my mind , this app and integration has been a nightmare! there needs to be more full support KLARNA merchants , as this is an important element to payment gateways they have really missed out on helping shopify store owners integrating smoothly, too much reading and copy pasting is not helpful..
Pharaoh London Cosmetics,
Sorry to hear that you've had trouble installing On-Site Messaging on your site. We have located your support ticket you sent and will get back to you as soon as possible. We apologise for the inconveniences.
App doesn't work properly, and when you remove it, it leaves code in your files.
Contacted developer for help, no response yet.
We're sorry the app didn't work for you. If you email skosm@klarna.com we are happy to debug any issues with the app on your store.
The app has been updated to remove all code if you first disconnect the Klarna account (in the app Settings) before you uninstall the app. For more details, please see the "Removing the Klarna On-Site Messaging app" section at https://x.klarnacdn.net/plugins/KlarnaOnSiteMessagingapponShopifySupportGuide.html
We try to respond to support requests quickly, but based on workload, it may take up to 1 or 2 business days.
I was approved to use this app and was excited to offer it to my customers. I invested time in setting it up and advertised it to my customers. Then after already being set up for a few days I was informed I am not approved.
Very unprofessional and extremely disorganized. Terrible way to run a business.
Mr. Foley -
We're obsessed with providing a positive customer experience at Klarna and we apologize for your negative experience. We're working hard to make certain that the processes which failed you are remedied as soon as possible and we wish you and your business continued success.
Nicholas.Beardsley@klarna.com
Going to have to join the queue of concerned users here, this app is terrible, the support team don't even check what they are sending out. By far this has been the worst experience of any Buy Now, Pay Later offering. The 6,000+ merchants must have fluked it
Gladiator Fitness,
We're very sorry to hear you haven't received the necessary guidance from our end. We have the regional support looking into your integration with Klarna and we will get in touch with you soon.
impossible to install itry and cant made it visible on my ebsite also not see any support sad
Hi IrenFaber,
Sorry to hear that you're having issues with our On Site Messaging app, our Merchant Support team are reaching out to you via email this afternoon to help resolve the issues you are facing