Klarna On‑Site Messaging , 202 recensioni

A fantastic experience getting set up with Klarna. Had a few initial development issues to get set up, but Mimmi in Merchant support was excellent!

Customer Service is non-existent. Clients see only a white screen when trying to check out. The app itself is defective.

UPDATE: Thank you for fixing a piece of my issue. My klarna info placement page still isn't working and I can't get banners on my homepage. Honestly, I don't understand what could possibly be wrong with my theme where it has to be manually updated. So basically, to update anything on my website klarna related, I have to contact support? I've sent emails and no one has responded. So what now?

Klarna cancelled over $3000 in orders without notifying us. We went ahead and shipped the orders, and THEN Klarna notified us that there was an error. Their interface is not fully integrated with Shopify, so Shopify doesn't update if they cancel your payment. They didn't notify us by email either.

We're out thousands in losses and Krystan from customer support says "it's in the contract" and refused to help us recapture the orders. We can never recommend this faulty app and horrible customer service.

Great support from Rob who installed the message bar on product pages for the countries we needed and always answered our emails in a timely manner.

I just installed it, and looks great on my site. Had a little trouble installing it, but it's just because I'm a rookie and didn't want to read through the instructions lol. Need to add TWO APPS: "Klarna On-Site Messaging" (this is just the placement and creative) which you can find in the Shopify App Store, and "Klarna Payments" (actual plug-in on your Cart page to enable the service) which will be sent to you from Klarna because it's not a public app (or something like that). Anyway, their support team was super helpful and walked me through the process. I recommend using them! As I said, I haven't had any payments via Klarna yet because I just added it a couple hours ago, but looks great!! Hoping to get some additional sales this way :) Thanks, Klarna Team!

Fantastic customer support at Klarna, fixed my issue quickly! would recommend the app and the team behind.

The app is easy enough to use, sometimes it doesn't pick the best placements automatically but you can change this quite easily. My one issue is changing the font that is displayed in the info-page placement. It looks like CSS is loaded externally and there's no way to force change it.

I can see how its really useful and i like it for the most part. I just can't seem to figure out how to replace my placement tags. So because of that i cant use this app.

I had the most refreshing and pleasant customer support experience I have ever had HANDS DOWN. I was not using the On-Site Messaging on my site and Courtney was absolutely amazing she took the time to explain the benefits of the app and even went to far as to walk me through adjusting the banner placement in my home page and product pages. I actually called in for something completely different and she was so helpful and made sure I was getting the most out of Klarna for myself and my customers. Having the information right on my home page and each product page eliminates people quickly starting a cart and going all the way to check out just to see if I do accept payment options. It is now clearly displayed in a banner format on the home page for all to see as soon as they enter our site. Thank You Courtney so much and thank you to Klarna for hiring quality people who truly care about your customers!