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Onsite didn't work in the beginning but customer service was really fast and fixed it. Thank you! 5 star for customer service, but need to take one of from struggle in the beginning.
Thank you for the review Treeline Outdoors. Sometimes it can be difficult for the app to find an element on the page that works well, but glad our support team was able to help!
Its working pretty good. Only one big problem that i found is Ad blocker and tracking blocker. If my customer use Ad blocker then this app doesn't show at all on the website. That's why this apps is pretty much useless because now days all modern browser use Ad blocker. Can you please KLARNA fix that??
Hi Alfa-Jewelry,
We hear you about the Ad blocker issue.
Update (from 2023-Jan-26): discussion this with the Klarna On-site messaging team, not all Ad blockers block Klarna's On-site messaging. Could you please share the Ad blocker that is blocking Klarna's On-site messaging, and Klarna can request that not be blocked?
If you open a support case via skosm@klarna.com (and reference this review) that would be the best way to hopefully see if we can improve this?
Thank you!
Unfortunately my experience in installing this app mirrors that of other reviewers. I had installed it but there was a glitch. Luckily the team responded very quickly and helped me sort it out immediately. It looks great!
Hi Ralph's Orchard,
We're sorry to hear that your experience with our On Site messaging app has not been Smoooth.
Our Merchant Support team will be in contact this morning to help get this live on your store.
*Edit*
Thank you for your update to this review. We're very glad to hear that your'e happy with the support from our team.
Easy to install and use. A bit limited as to where you can place the ads. I am guessing because the app is new there will come more options eventually other than only the product page or cart.
However, there is still a big problem with Klarna as a payment service when using Shopify: ONLY customer that are from the same country as the Shopify store can actually use the Klarna payments. It's because they have to be using the same currency as the store.
So for example if someone from Norway tries to pay using Klarna in a Swedish Shopify store (that is using Swedish Krona as currency) they will not be able to complete the purchase, and instead get a message that "this payment option is not available" (without any further explanation why). This needs to be fixed.
Therefore this application is just confusing customers from other countries because Klarna actually doesn't work for them... Otherwise the app itself was nice and I'm excited to see more features! 4/5.
Alternative payment gateways, like the Klarna Payments gateways, are processed using a single currency: the store's base currency. While Klarna Payments can support many currencies, the Klarna order must be in the applicable currency for the customer's address. Shopify's multiple currency functionality applies to orders using Shopify Payments (per https://help.shopify.com/en/manual/payments/multi-currency), For Shopify Plus stores, custom scripts can be written to hide payment gateways based on the cart's presentment currency, for more info see the Multi-Currency section at http://cdn.klarna.com/1.0/shared/content/integration/guide/US/Shopify/KlarnaPaymentsonShopify-MerchantGuide.pdf
Great app.
Although it has 1 (local) minor issue: the currency symbol is shown after the slided price, which isn't the default location for our currency (€).
Is it possible to manually change this position? For example:
Current on-site message: Betaal in 3 delen van 43,00 €
Prefered on-site message: Betaal in 3 delen van € 43,00
Hello Blommo,
Thanks for leaving a review on our on-site messaging app we really appreciate it.
Regarding you question if it is possible to manually change the messaging, that is not possible since we have chosen to align this on all of our European markets.
In most European countries the normal notation is to put the EUR sign after the price, I know that in the Netherlands this is done differently.
Therefore I will put in a request to see if this can be adjusted per market.