Klaviyo: Email Marketing & SMS

So many apps on shopify think it's normal to be paid a lot for a poor service and Klavyio is definitely one of them.

I wasn't worried about all the reviews about their customer service and they were right. They say all the right things to get you to sign up but when things go wrong they just want you to contact support who offer little help aside from sending you to DIY fix articles.

Lässt sich leider nicht einfach entfernen.

All my emails end up in the spam folder, something that never happened with others. The customer service just blamed Gmail, Yahoo, and others, saying they control where the emails go. No one buys that excuse. If you're looking for an email platform that actually works and doesn't just offer excuses, better steer clear of Klaviyo. Very disappointing.

The App worked well but after we upgraded to billing-plan, really struggled to finish this plan. We asked our first cancellation on the end of August but we need to wait for a specialist's mail to finish. As of October 15th, we haven't received any mail from the specialist and Klaviyo is still charging us.. Very unfriendly.

Horrible app. Having the worst of luck trying to find a good email marketing company. I thought this would be the best of all, but after days of creating emails flows, pop ups etc.. I learned Klaviyo is no difference from the others.

Reasons I DO NOT recommend Klaviyo:
- the only way to get customer service is to email them and wait until they respond. I emailed them on a Wednesday, by Saturday I had to send another email asking if anyone received my initial email. So if time is of the essence beware.

-I get an email back about a question I asked and the answer was so simple and unhelpful, I wasted additional time asking my question again. be detailed if you have to contact customer service, be prepared to wait.

-I deleted several non-active subscribers from my Mailchimp account before integrating with Klaviyo to make sure I was at the 250 mark to avoid paying - I'm not into paying for email marketing, my customers hardly open their emails or usually mark them as spam for whatever reason. Deleting these subscribers got me at the 250 mark. After creating a welcome flow and learning all of Klaviyo's ways to do things, sending emails became the hardest thing ever.

-the free plan is 250 subscribers and 500 emails per month. Thats 2 emails per person on your list, if nobody else signs up. After sending a "sorry it's been a few days since you got an email from me" to my subscribers, I sent a mothers day email 2 days later. I've only sent my list 2 emails and now I have to wait 30 days to send any additional emails this month or pay to upgrade to a monthly plan.

-trying to send emails isn't easy. my list says 250 ppl, but when I try to send an email It tells me I have 252 ppl on my list. So, I have to break the list up into segments and send them. Even deleted more ppl in the Klaviyo list to bring the subscriber amount down, now I'm at 247 ppl but when sending it still says I'm at 252. How? IDK.

I'm going back to Mailchimp. I'll find a 3rd party app to link to my Shopify store to connect everything. Hope this review helps someone.

Just got this app and was looking forward to setting it up.
About 30 minutes in I get this: "Your account is disabled".
They'll get back to me within 1 business day.

What? Why? The hell did I do wrong? How am I supposed to evaluate your product when you literally ban me within the hour of using it?

Hell of a first impression lemme tell you that.

Much more cost effective apps available, Spent $1000 in month one and had to wait almost 2 weeks for onboarding to get in touch, I have 45,000 subscribers and was told to email 300 for the first two weeks then increase by 1000 for the next two week, needless to say their was zero return on investment, Probably a great app for a new business with less than 250 contacts

SCAM beware, these are scammers. The Email distribution service did not work for me and I deleted the application because it did not work. And then a surprise arrived - in the new month the money was written off from me, although I had deleted the application several weeks ago.

They refused to answer my request to return the money, but it turns out that the application company has nothing to do with the company that collects the money (a fraudulent scheme to not return the money) and even if you deleted the application, they CONTINUE TO CHARGE money from you even if the application is deleted. You need to go to the service and cancel the tariff plan there.

When I asked to return the money, they told me that they would not return it even if I had not deleted the application and did not use it, because in the new billing period the money was withdrawn. (FRAUDERS)

Guys, avoid these scammers, the mailing didn’t work, although I followed all the setup instructions and replaced the automatic mailing from SHOPify with Klavio in the settings, I also did the same / but this is the technical side

And the fact that they continue to write off money even after deleting the application and do not want to make a refund is fraud at its fullest.

The software itself does its job well. But it's very disturbing that once you subscribe, you cannot finish the paid subscription. Klavio demands you to contact them by e-mail, but even then they keep stalling and giving empty promises for days that "someone from the team responsible for it will contact you shortly" which obviously doesn't happen.

Extremely shady