Klaviyo: Email Marketing & SMS

This is about day 90 of a switch from Mailchimp. While Klaviyo appears to have more long term potential and a more transparent (but more expensive) pricing structure, it also appears that some functionality is still in beta. For example, I continue to struggle with abandoned and add to cart flows triggering properly. We are a SMB and my sense is that this product may be best suited from larger firms with dedicated marketing teams. I will remain with them for now simply that the cost of switching back to the Chimp is high. Then again, it might just be me.

Amazing app. Cannot fault them so far so good. Given that i am new in the E-commerce world, its so easy to navigate. will 100% recommend this guys to anyone. Thank you

My very first campaign was cancelled for no reason when I strategically planned the mailing on a specific date and time. So I lost a week on " in review" campaign that was never explained to why it was in review in the first place.

its better than mailchimp, its very nice, you can set up a lot of thing, i love it, you must try it now

The platform isn't intuitive and the customer service is mediocre at best. The final straw was when one of my flows stopped sending emails for no reason. Klaviyo customer service had no idea why and had to escalate. Also you have to pay extra for no double opt-in, which is ridiculous.

OCT 31 Update:
I just downgraded this app to a 1 because of their customer service. While is it a really good tool for those of us selling physical products on an ecommerce site, It has by far the absolute worst Customer Service of any CRM app I have used in the last 15 years.
Sometimes their automated Flows do not work. If that happens on a weekend, like it is now, then you have basically no customer support until Monday and you have lost sales for a weekend email campaign which will not send.
So what if it happens over BFCM? There will probably be no support from Wednesday afternoon till Monday morning. While it's great this company cares about their employees, the support they offer to their customers is really the worst I have ever encountered in this particular niche. When it comes to reviewing an app like this there are 2 things to consider… the app itself and the customer service. Also, the experience of the reviewer using the app. CRM apps always have a steep learning curve and so at the beginning support is needed to help us fill in the gaps where documentation is lacking. I have been using this app for about 2 years and participated in the Beta testing of their drag and drop Flows. I know my way around it but still need some help from time to time. I am writing this review so you know what are getting into before you make a purchase decision..
Like most apps, it has its quirks and that's all cool. You just need to learn them and just about every CRM app has a steep learning curve to overcome at the beginning so a good and timely support team is really critical. The app itself is a really great value. To capture all that value good customer service is needed and that is where Klaviyo falls short. In fact, over my last 20 years on ecommerce, this company’s customer service is, in my experience, one of the worst I have ever experienced. First off, they only have chat support and then... the chat hours are limited and the actual quality of the support is hit or miss. Be prepared to wait up to 45 minutes or longer to even get to a support rep. Although, to be fair, wait times, in my experience, have been as quick as 15 or 20 minutes. They do actively support the ecommerce community with fresh, innovative ideas and create videos which are totally awesome and very relevant. This is a great platform if they only had decent customer service.
I gave the rating of 2 only because of the app itself. It’s a good app with lousy support.
If you do decide to purchase this app then just know that the customer service is pretty terrible and that I am not just a newbie to this app but have been using it for about 2 years.

Seriously I don't get why people use them. We switched from Omnisend and have nothing by problems. Onboarding was terrible, the staff just did not want to know. Since we have been using it we have found a number of issues and the support is so poor (especially if you are out of the US), I honestly don't know what you are paying for. We will be moving back to a provider who has better service and a better product, this one is rubbish.

if there is an app that makes you want to break your laptop then this would be it, go ahead break it.

rubbish, my account was suspended once it was posted, I contacted them at least 6-7 times, no one responded to me and helped me solve the problem, they charged me $150 and then disappeared, I can provide my The screenshot of the email, I promise this is true, in addition, the price of klaviyo is very expensive now, and the experience is getting worse and worse, I absolutely do not recommend it! ! ! !

Could not get this thing to work. I even had my Shopify merchant success person attempt to get down to the bottom of why it was not integrating. She couldn't figure it out either.

I'm sure this works for others, but I have had more luck with the Conversio App for sending targetted emails, abandoned carts, etc.