Klaviyo: Email Marketing & SMS

I used this app to replace mailchimp.

I never leave bad reviews however customer service is the worst I have ever seen. When your paying premium rates you expect someone to respond within 4 weeks (and multiple emails) to simple questions.

I couldnt recommend someone using this platform

After having a difficult time installing this app, I finally got it installed. I sent out three emails. None of them had the remarketing they were supposed to have but they are pretty. I must have inserted the snippet into liquid incorrectly. I also could not get Klaviyo to integrate with my theme by Pixel Union. I could not get my home page newsletter sign up form to work as Pixel Union does not support Klaviyo. I asked Klaviyo for help via email and the response what that I need an account with Klaviyo to get help! So, I canceled my account and deleted the app. Going back to Mailchimp. All I needed was some help people. I am not going to pay these huge prices and only get part of a service. Really disappointed that I wasted so much time installing this app only to not have it work well and not have the support and help from Kalviyo that I needed.

I can't use this app because I can't send any emails. I created 4 flows and run them live, but I didn't receive any emails on 3 different email addresses with 3 different devices. I can't run my store now too, because my clients won't receive any coupons that I promise to send them by email. There is no support too, it's been 35 hours since I emailed them, and they didn't answer yet. Very disappointed with this, I thought this app will be much more helpful

I still have not received confirmation email to be able to use the service. I also sent details to customer service a week ago today. No word yet. I would like to try it out, but for now I giving a one star.

DON'T USE THIS APP. They overcharged my visa card and refused to give my money back! They just charge your card without asking, so check your settings if you have this app! Also, the app is slow, has bad templates, and everything they do you can do on the Shopify email app, which is free.

Unlike Shopify that has great Customer Service as you begin to get used to their system, Klaviyo is not exactly helpful in getting you on the right track when you start out. I'm a month into trying to set up the platform, and I was told if I wasn't on a paid plan, I could get no assistance. Ok, I understand that, but 1 phone call to "sell" me the platform, and then I'm on my own to figure out if it will work for me was frustrating to say the least. ... and when you do start to pay, you only get Chat or Email support. No phone calls. No help teaching you (unless you like reading dozens of articles and watching dozens of video tutorials). I, for one, am overwhelmed by all of the articles, the videos, the youtube vids explaining what worked for them, the forums, the emails back and forth. Sometimes you just want to get on the phone and hash it out in an hour. Unfortunately, you will not get anything close to that kind of assistance with Klaviyo. I just hope the platform does what I was sold on it doing. So far, not impressed.

TERRIBLE!
Tonight, I launched my brand with Ad campaigns and I was setting up my Klaviyo email flows and doing SO GREAT with my business set up, UNTIL all of sudden, YOUR ACCOUNT HAS BEEN DISABLED. (For no reason) . we will be back to you.
This is what I faced to, during my HOT TIME. now I stopped all my Ad campaignes because this app....... (Klaviyo) damaged my business.
You may wondering why I did not reach to them first?
Yeah I tried live chat as an Urgency way! Sorry, Live chat is only available for Paid Plans!
This is beyond insulting.....
You have money, we support you.
You have no money for us, You can talk to my.... hand.
I closed my SMSbumps account because of Klaviyo.
It was my biggest ecommerce mistake.
DO NOT USE this app.....
Search about SMSbump. they are doing way better than this app.

Bad service! Inactive account without any notification. They're not respect user. I lost many things in my account.

We started testing this tool for our site before we went online, and they disabled our account without any notice, you ask for a reason and they send you huge FAQ file and it's your job to figure out why they disabled you.
Very unprofessional behaviour.
We moved to Omnisend which works perfect. be careful of Klaviyo!

I used this app and decided to use another. So I disabled Klaviyo but it kept on showing pop-ups for clients to subscribe to get discount so I totally removed Klaviyo from my apps list. Now it still shows the pop-ups even though Klaviyo is no longer installed. Looks like I'm stuck with this app I don't want.