Klaviyo: Email Marketing & SMS , Počet recenzí: 1 981

While the functionality, in theory, is excellent as it allows for more sophisticated segmentation and automated flows than most mid tier email platforms will allow, the execution is shaky.

The team clearly has an admirable mission in mind yet feels incredibly junior and not too professional.

We have encountered numerous hiccups, such as the most recent example:

We were unable to send an email blast. After reaching out to support, we received an email stating that there was (an unannounced) scheduled maintenance. When we mentioned that it would have been good practice to alert businesses of this scheduled maintenance in advance, this is the reply we received:

"I've shared this feedback with the team and I believe they felt it would have been a smaller or lesser noticed UI experience. Again, we're sorry for the maintenance and inconvenience. If you need anything, please let us know!"

Clearly, it is never Klaviyo's fault. They refuse to take responsibility and place the customer at the center of their business model. This is a company run by very talented children who have yet to grow up and understand that fun functionality must be cooked up with one, and only, purpose in mind–serving their clients.

Update: I am now taking my business to Omnisend. They provide all the functionality of Klaviyo and more. Moreover, they are customer centric and understand that they are in a service oriented business.

Honestly, I was hesitant at first because I loved mailchimp but the automation and list segmentation you can build on this thing are insane! I wish they had better style templates but they are working to get there! Im sticking with Klaviyo

I use this app for email marketing and sending abandoned cart emails. I love its integration with Shopify.

La verdad, me gusta mucho , es bastante intuitiva y se pueden configurar muchas opciones de email marketing :)

Very unreliable and there is no support. Having a hard time with this email tool. The account is not working. Very difficult to communicate with the team. The response time is very slow.

Excellent tool for personalized email marketing. Flows are already working great, Looking forward to experimenting more.

I love Klaviyo and the customer service team is amazing. I recently attended Klaviyo ATX and the presentations were all very helpful. I realize that I have a lot to learn but the team was so resourceful and accommodating. I sat for a one on one with Aubrey and he showed me things in 15 minutes that would've taken me forever to figure out. I am so happy that I decided to drive down from Dallas to attend.

Excelente aplicación para shopify, muy amigable y fácil de configurar los flujos y campañas de emaling.

I used this app to manage my automated emails and newsletter. What a game changer. It's so intuitive and user friendly. Huge fan.

If I could give 10 stars, I would! Truly a game changer for e-commerce. You can do so much and build truly dynamic, customised, and highly personalised emails to your customers. I switched over from a paid Mailchimp plan and Klaviyo does SO MUCH more even with the free plan!