Klaviyo: Email Marketing & SMS

I used this app to replace mailchimp.

I never leave bad reviews however customer service is the worst I have ever seen. When your paying premium rates you expect someone to respond within 4 weeks (and multiple emails) to simple questions.

I couldnt recommend someone using this platform

After having a difficult time installing this app, I finally got it installed. I sent out three emails. None of them had the remarketing they were supposed to have but they are pretty. I must have inserted the snippet into liquid incorrectly. I also could not get Klaviyo to integrate with my theme by Pixel Union. I could not get my home page newsletter sign up form to work as Pixel Union does not support Klaviyo. I asked Klaviyo for help via email and the response what that I need an account with Klaviyo to get help! So, I canceled my account and deleted the app. Going back to Mailchimp. All I needed was some help people. I am not going to pay these huge prices and only get part of a service. Really disappointed that I wasted so much time installing this app only to not have it work well and not have the support and help from Kalviyo that I needed.

It is unfortunate that they don't offer onboarding support to at least migrate and setup, after the demo call we were left with no help.

Exactly what I needed! So much easier than other apps I've tried! It's perfect! The flows and campaigns have become easier. It took me a few hours to figure out everything, now it's just falling into place. My Shopify developer recommended it and i'm glad he did!

Update: After 5 days and 3 different people, I was able to solve my problem. I will be testing further before moving to a paid plan. Thx
Been a free user for 3-4 days now and I understand that I don't have access to the same features as a paid user. However, I think that I have the rights to fully test the potential of the tool. Unfortunately, as a free user support is inexistent so I'm asking myself is it worth it to move to a paid plan?!

I can't use this app because I can't send any emails. I created 4 flows and run them live, but I didn't receive any emails on 3 different email addresses with 3 different devices. I can't run my store now too, because my clients won't receive any coupons that I promise to send them by email. There is no support too, it's been 35 hours since I emailed them, and they didn't answer yet. Very disappointed with this, I thought this app will be much more helpful

I want to know where I can find customer service help, it's been a month since I requested help via email and no one has replied to me.

I love it so far. A big step up from Constant Contact and other systems that mainly do newsletters.

This is a easy to use email app that makes emails look great. Found it hard to add my contact list already signed up via the password notify page to a list though. Had to manually add everyone which was a pain

I still have not received confirmation email to be able to use the service. I also sent details to customer service a week ago today. No word yet. I would like to try it out, but for now I giving a one star.