Klaviyo: Email Marketing & SMS

Although Klaviyo has some nice features, there are better and more affordable options out there. I had yet even been able to use it before I got an email stating that I already used up my free plan and needed to update my pricing. When I checked what I would have to upgrade to, it showed almost $900. Klaviyo bases its billing on ALL contacts rather than actual subscribers. This is important as you cannot market email those who haven't subscribed, so this system of billing is extremely misleading. I quickly uninstalled. I have a very small business based out of my shed. This isn't a realistic for most stores on shopify.

Nunca pudimos usar la app porque los correos de recuperación de carritos abandonados enviaban al usuario a un checkout en Inglés cuando la página está en español. Se les pidió ayuda por más de un mes en donde solo decían que era una configuración de shopify y no de ellos. Así estuvimos semanas hablando con Shopify y Klaviyo. Al final Klaviyo nos indicó cómo hacerlo y estaba en manos de ellos (no de shopify). Les pedimos ayuda tantas veces y solo era que algún asesor configurara eso. Sin embargo, la ayuda que nos brindaron tampoco sirvió pero si un asesor dispuesto a ayudar nos hubiera colaborado, le hubiera tomado 2 minutos hacerlo y seguramente les estuviéramos pagando una mensualidad pero esta gente sí que sabe NO captar clientes. Que vergüenza de servicio al cliente.

Sämta appen jag har varit med om, har gett dom två chanser för jag ville verkligen få detta att fungera men det går bara inte. ingen support, ingen live chat, inget telefonnummer. Du vet inte hur mycket du ska betala tills du får en faktura på tusentals kronor. Hela systemet är gammalt och svårt och avancerat att använda. Jag recommender inte denna överdrivet dyra app med ingen support bakom tyvärr.

Had this on multiple websites. Consolidated our websites earlier this month and tried to remove the app from the closed websites. Kept gettting an error. Reported it to Klaviyo. Help was slow and took several emails over several days to get a resolution. Was billled for two websites while waiting on further responses. Klaviyo refussed to refund charges on those despite having alerted them to the issue days earlier. They would rather lose 100% of my business then refund a charge for a service that is no longer wanted.

The app is difficult to remove and customer service is bad.

Pathetic support. Over-priced.
No way to cancel the account. I have to place a "cancellation request".
And they don't reply to the request for 5 days and charge my card.
Even after showing them the charge they have not replied.
Worst support ever!

I'm very upset, I spent hours creating emails for my customers and they are not sending. Some send and some don't send. I just realized now they have not been sending for 2 months. Very Very Upset!

We emailed the company saying we wanted to downgrade our plan because we are no longer going to use the SMS portion of the plan. A few days alter after we asked to be downgraded they charged me another $1330 for the next 30 days even thought we came nowhere close to using our previous month's full SMS plan.

Was once good, now awful and once of the worst options available on the Shopify app store. This is coming from having used the app for 2 years.

We've now deleted it and they're still charging us. Klaviyo - this is not how you keep your brand going. We've let our friends and groups know this company is NOT the type you want to be dealing with.

Steer clear. We'll be making this review isn't removed by them.

Used to be good but now the emails they sent out during my campaigns keep getting bounced for no good reason - one of which is my personal email and another my friend’s email. Tried to send a campaign just to my email add and I don’t receive it at all. And no it’s not in my junk box either. Ridiculous if that’s the primary function of this app.

Great App but the support is one of the worst I have ever experienced, dropping it asap and I would NOT recommend this to anyone unless they fix their support, GOOD LUCK IF YOU TRY THEM !!