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The app is OK, if you can make it work without contacting tech support. My recent experience with the team has been dreadfully bad. The short version: my annual renewal failed because the app developer stores old/stale payment data, and doesn't provide any tools for customers to update it or even see it. Renewing the subscription requires getting sent a secret URL to a page that can't be accessed via Shopify or the Kudobuzz dashboard. But then the KB system doesn't process the renewal; you have to "upgrade" manually, and of course any discounts you had are gone. Then you have to re-publish all the hundreds or thousands of reviews that got turned off ("unpublished") when the account renewal failed, but the tool to do this does not actually work, and the tech support team's smug replies are slow and unhelpful. FWIW, I've been a full stack web developer for 25 years, so navigating around a web app is not something I usually find difficult, except in this case because the tools just don't work.
Hi, thank you for your feedback. We had made recent improvements to the app that have addressed these concerns. You should have a reminder if your subscription is about to expire, and there's a way to bulk publish reviews either via the dashboard or with our help. You can reach us directly on help@kudobuzz.com if you need assistance with anything. Cheers!
1) Hard to navigate. Can't find BILLING, CURRENT PLAN I'M ON, EXPORT REVIEWS. Please make these easier to find. 2) Exported reviews from Etsy but only placed them in General Business Reviews and didn't place them Per Product. Very useless. 3) Doesn't allow export of reviews gained from social channels (in my case, Etsy) which is a highly important feature. Overall, not worth the cost or even for free.
I really liked the features offered, especially for a free app. However, I had issues from day one. First the images I uploaded with custom reviews would not align with the correct review, even after I deleted them and reposted.
I was going to still use the app, even though the proper image wasn't shown with the corresponding review, but throughout the next week I would check on my review page and were the app should have filled, there was nothing. Then it would show up if I checked an hour later. I checked on multiple devices and it was definitely an issue with the app. I spent hours setting it up so I really wanted it to work but after a week or two of it randomly working and not, I had to delete it. A blank page doesn't look professional for any website.
Most of the app works well but when to upgrade to get more features. That don't work very well you are stuck dealing what a chat bot that is no help. And they are closed most of the time..
We appreciate your reaching out to Kudobuzz customer support. Please note that our live chat is presently unavailable, as it is outside of our regular working hours.
You are welcome to leave your message below, or if you prefer immediate assistance, we recommend consulting our helpful guide at https://support.kudobuzz.com. Additionally, if you could provide your contact number and specify the most suitable time for us to contact you, we will do our best to accommodate your needs.
Thank you for your understanding and patience. We look forward to assisting you as soon as possible!
Hello! I'm sorry our working hours don't align with your availability. Please feel free to leave us a message via live chat or email at hello@kudobuzz.com with your concerns, and we'll respond during office hours.
Grace was SO helpful. She walked me through what I needed step by step and was patient with me and got the job done quickly! Great help!
Thank you for your feedback! We’re happy to hear that Grace provided excellent service.
great support team always answers
Thank you for your feedback on our app and customer service. Your appreciation means a lot to us, and we're here whenever you need further assistance. Thanks again for choosing Kudobuzz!
Always satisfied with Kudobuzz. Their customer service is top notch. They really do go above and beyond to help me.
Thank you for your feedback on our app and customer service. Your appreciation means a lot to us, and we're here whenever you need further assistance. Thanks again for choosing Kudobuzz!
Doesn't work with 2.0. Says it does, but when you try to add a block or widget anywhere on the page, it doesn't show up. Using Dawn theme.
Thank you for the feedback and sorry for the trouble. To have your widgets show on your Shopify 2.0 store, kindly enable the Kudobuzz Shopify loader. Here's a guide to assist:https://support.kudobuzz.com/en/article/adding-the-kudobuzz-app-to-your-shopify-site-86g7nx/
Thank you for your review.
Never left a review before for anything in my life. Waited 12 hours for support to reach out and ask a question that was answered in the original message.
After, which I continued to wait. Here we are 24 hours into one question and I still haven't been able to move forward with any resolution, as no one is responding, let alone providing valid solutions or even reading my responses.
Hi there, thank you for your feedback. We're sorry you had such a bad experience. We have made certain improvements and can assure you of a better service in the next unfortunate event. Cheers!
BEWARE OF THIS APP & THE SERVICES PROVIDED! Used for a year and it properly worked about 3 months out the entire year. I constantly had to communicate with the NON-EXISTING CUSTOMER SUPPORT that they have who are EXTREMELY INCOMPETENT. I basically GOT ROBBED they did not provide the service I paid for and when I would complain about it they would have a bad attitude, they ended up closing my account when I requested I be compensated for all the months my reviews did not port, they closed the account WITHOUT ever refunding me or fixing the issue that was at hand. PLEASE LOOK ELSEWHERE the service provided by this app will be a headache in the long run.
Awesome support! My reviews from Etsy couldn't be pulled so I got in touch with support. Turned out Etsy had made some changes and Kudobuzz needed an update to be able to get the reviews. Within 24 hours they had updated the app and all of my reviews are now in. Most definitely recommend this one!
We had been using the Kudobuzz on another platform before recently switching to Shopify and really wanted to be able to carry this over too. The tech support from Kubobuzz was fantastic and made our changeover easy, even bringing over all of the previous reviews. This little app does everything we need and want. Thank you Kudobuzz!
I will prefer the app more, I will prefer the app more, I will prefer the app more,I will prefer the app more,
The best! Able to import all my reviews from different channels. Awesome support team. Thank you.. .
I received assistance from Naana, he displayed patience especially since I was asking so many questions. He took his time and granted my request. Thank you!
I’ve been using Kudobuzz for over 2 years and it’s been a great experience from the beginning. The customer support has ALWAYS been excellent. They always answer questions quickly, resolve issues quickly and even did some specific code changes for me. All of this has been on the FREE plan! I am still on the free plan, as it supports publishing up to 50 reviews and I’m not there yet. I’m surprised that the free plan offers so much functionality! I’m able to customize things and the various widgets are available for me to use (e.g., widget to show a slide of all reviews, widget to show a "trust seal” reviews badge, widget to display a full page of my reviews...and more).
I LOVE that I can collect site level reviews along with product reviews. That is a must-have feature I require, as so much of my jewelry is unique/one-off so the product page goes away when I can’t make that product any longer. I wouldn’t want to then lose any product reviews that were left for a product I don’t make/sell any more. Not only can the customer decide to leave a site-level vs product review - on the manage reviews dashboard I can convert a product review to a site review!!! Perfect!!
I also love that I can manually input reviews. E.g., I sell my jewelry on Amazon Handmade and get reviews there. If I was on the first level paid plan, I would be able to sync and collect my reviews from Amazon, but on the free plan I can’t. So, for now, I’m entering my Amazon reviews manually to Kudobuzz. I’m just happy there is a way to do this.
In addition, I also really love that I can set Kudobuzz up to auto-publish any review over x # of stars - that’s a time saver. And, even on the free plan, I have it set up to send emails requesting reviews. Seriously, there are a lot of features available for free.
Of course, I do want the additional functionality that is offered with the paid plans, so I will need to upgrade at some point.
One feature I REALLY wish was in the first level upgrade plan (“Breakfast plan”, currently priced at $13/month) is the ability to offer a discount coupon code to entice someone to leave a review. It looks like that is only available once you upgrade to the “Lunch plan” at $20/month plan. Considering the $13/month plan supports up to 1000 reviews, I think it should include the “coupon code” feature at that level of plan. Coupon codes are one of the ways to generate more reviews, so why is it only available at the 3rd level plan for $20/month? If I already had over 1000 reviews, I wouldn’t need the coupon code feature so badly!
The other VERY important functionality for all reviews is to have Google rich snippet reviews. For Kudobuzz, they say that is “coming soon” - unfortunately, it’s slated to be in the $20/month plan. I hope they add this functionality soon, and I REALLY hope they include it in the $13/month plan instead. It’s just SO important. For example, Stamped.io supports rich snippets on their free plan, and Yotpo also supports rich snippets (although I’m not sure if with their free plan). So, it’s truly a negative that Kudobuzz does not yet support rich snippets at all.
Of course, the other two apps I mentioned have different features offered with their various free and paid plans, so there are tradeoffs you need to make when deciding which features are the most important to you so you can choose which app will provide you the best bang for your buck (or for free!). For me at this point, Kudobuzz gives me what I must have right now. Hopefully, they will support other functionality I will be needing when I am ready to upgrade to a paid plan. Given all that, for my needs right now, this is a 5 star app. For my upcoming needs, the lack of availability of coupons and Google rich snippets would make this a 4 star app for me in the future.
Hope this info helps someone!
c~
I had trouble importing my reviews from Etsy to Shopify, so I was happy with their customer service. They were fast and helpful.
With Kudobuzz I was able to import all of my Etsy reviews into Shopify. From there I had excellent app support from David who responded immediately to my questions regarding installing the widget onto my product pages. It's great to have such quick support for a very helpful app. For a long time I've been hoping to find an app that could bring Etsy reviews into Shopify, and Kudobuzz did it! Thank you for your app and great support!
Best customer service I have ever had. They kept working on solving my issues for an entire day and those stars under my products look great! They brought over my Etsy reviews. User interface is clunky/not intuitive and not mobile friendly.
Easy to set up, and easy to use. Does exactly what it is supposed to do. Would recommend this app for the reviews.
I would highly recommend the Kudobuzz app. They respond quickly to any inquiries, they have always improved the product upon request. It is great.
I am very pleased with this review app. I really like that when reviews come, they can be shared directly to social media platforms to followers.
I've had this app for quite some time now and I love it! The support staff is amazing, sorted my issue in a jiffy!
Thank you. We are glad we could help.
Best support ever! App pretty simple to use and very effective. I solved every problem with kudobuzz staff in 5 minutes.
5 stars!
vraiment décevante!
pas de moyen de supprimer d'ancien commentaires et juste 10 avis dans le plan gratuits c'est moindre! je cherche une autre application
Thanks for the feedback. Yes the free plan allows you to publish only 10 reviews as stated but you are able to unpublish those reviews and publish a new set of 10 reviews on your store. Kindly reach out if you had issues with these publish actions. We will gladly look into it for you.
Best.
Team Kudobuzz
Unable to load reviews from one channel on the free version. It says to upgrade when I haven't even added reviews from anywhere
Thank you for sharing your feedback. On our free plan, you're limited by the type of channels you can collect reviews from. You were getting the upgrade notice because the channel you wanted to connect was most likely a premium channel.
I hope this helps. We're happy to talk to you more directly about this and help get reviews in and working for you. Best.
Best customer service ever. They really went all out to help me with my issue. Highly recommended on this alone. Not to mention their product is awesome!!
Thank you for the review!
We'll be here if you need anything :)
I have been trying to contact support and they never respond. I want to like the app and I even upgraded to paid version. You would hope that for a paid service the customer service would support the investment. Very disappointing.
We're very sorry about the delay. Sadly, our timezone puts us slightly ahead and we were not able to catch your emails. We responded as soon as possible and we hope to hear back soon
Wonderful app and friendly staff. Received help really quick. Great followup. Would recommend each and everyone :)
The product is nice and offered at a good price.
HOWEVER, the product frequently goes down - site visitors just see a blank screen. I was told by their support team they would fix the issue in a few weeks - the issue has been ongoing for months. Their team informed me in the meantime, the only way to get the reviews to show when the service goes down is to enter the app and make a change in the data. This "refreshing" of the data causes the app to reload and render the reviews again - it's a hack that is highly unreliable.
This is obviously extremely inconvenient. I have to monitor our site all the time to see if the Kudobuzz service is down. Clearly this is not possible to do 24/7 or at scale. As a result of the lack of stability in their service, I am losing orders...
I feel like we put Kudobuzz around the ringer. We were putting this app on our US and AUS stores and somehow we got triple duplicate reviews. Naana from Kudobuzz was kind enough to work through the entire problem. It took a while, but it was a mess. I really appreciate their help for getting it situated! Great app, great support!
If I could give 10 stars I would! Excellent customer service. Already tried several product review apps and this was the easiest to use so far. Thank you!
So far I'm happy with the app, and it works efficiently.
Easiest app for review page out there, trsut me - I've tried them all. Great customer support from Cheryl.
customer service is of great help with any questions.
Great app works perfectly what more can you ask for?Theyr'e support is fast and great
Excellent customer service and fast friendly support.
I love this app for my online store. I use rh Free Version. I like how I could customize the colors with my store colors. Cheryl has great customer service. Answered all my questions and helped me set up the reviews when I was having trouble.
The service Cheryl gave me was prompt and to the point
Great customer service, Cheryl was great!
Love this app - great support, very responsive and knowledgeable. Would highly recommend it. It was very easy to set up and any issues you have, the support team will help you. 5 STAR!
I think I've had this app for close to two years and I love it!! Cheryl is amazing to work with. I'd recommend this app to anyone!
like this app a lot. The review form looks really nice since I can customize it to my site's colors. I especially love the little review widget visitors can see from any page. The email that one can opt to have go out to customers asking them to leave reviews is really nice. All the customer has to do is click on a button in the email to leave a review. I'm using the free version of the app now, but will be upgrading to paid as soon as I start selling from my new website. Selom of customer service went above and beyond for me when he fixed code erroneously left behind from another app that was interfering with this one. I'd recommend this app to anyone! Oh - I almost forgot - Cheryl of support was great also.
Good app collects reviews from my social media and post them on my website www.theexpressoutlet.com
An awesome app. Support is great. Response and always on point. Cheryl is the bomb!!
The support team is amazing! Would have given 5 stars all across, but I didn't find the app very user friendly and all of my reviews don't show up.
Very reliable app and helpful support. Definitely recommended. Would be perfect to see a bit more improvements on the 'Test mail' function.
Cheryl has been extremely helpful during the set-up process. I love how easy this app is for people to leave feedback on my store. Highly recommend. Thank you Cheryl
I have been searching for a user friendly business review app that I could display as a testimonials page, this is it!!! Finally an easy to install and nice looking app that does exactly what I want it to do, I can also manually enter the reviews previously submitted via the other app or given to me off site. Thank you for this app, amazing I came across it as it wasn't showing up when I searched the app store. The free version is perfect and if I want to upgrade to premium the pricing is very reasonable, unlike a lot of other apps.
Great customer service, easy to use start to finish.
Have been using Kudobuzz for sometime now. Enjoy the app and customer service.
Awesome experience- Cheryl walked me through every step to get my FB reviews with profile pictures up on my site right away- seemless. www.everythingpeace.org
Absolutely, love this app. Had a few changes that I needed made and when I say Cheryl was quick with her responses. Amazing customer service thank you so much!!!
Abdul was a great help and even made the review tab in the same color of my website theme