Kudobuzz Product Reviews & UGC

Great app and the folks (thank you Kena!) are super helpful and quick to respond. We had some specific needs and their options work great for us.

Anne

love the app, excellent customer service :) Recommended if you are trying to import reviews, like in my case from Etsy . Thanks

Hi Kudobuzz
We look forward to using your service forTestimonials and Social Media.
Your program looks Great!
Sam

Great support, always available to help you
The only thing : you can't easily downgrade. You have to send an email

Same issue as Glitterhound. Installed the app, upgraded to subscription...got some help initially, seems good, but now I'm having trouble actually posting to social media. It's been a week since I last emailed for support. I want to love it....

Update a week later. I got one reply with a vague excuse, essentially "we're working on it", and no response to the other parts of the problem... Now today I try to publish a review on facebook, and get this message.
Warning
Invalid App ID: The provided app ID does not look like a valid app ID.

Note, I have a PAID subscription. Terrible, terrible customer service.

Update: So, it seems there were growing pains, with this app, but I stuck with them, and am quite pleased with how it's functioning now overall. There are still little issues that crop up occassionally, but they actually do follow through on complaints, even if it takes awhile sometimes (other times it's very quick). All in all, I'm glad I stayed, good value for the money. Love being able to post my reviews to social media.

App has been installed for months now but have had technical issues with the Review request email. Many customers that placed orders months and even a year ago have received a review request email. Tried to resolve to no satisfaction and have deleted app because of negative impact on customer good will. Very disappointed and would not recommend.

Fantastic app, fantastic customer support, fantastic everything. Really pleased with the App as a whole and whats more the customer service is just superb. Time is money to us and its clear the guys at Kudobuzz appreciate this and react accordingly.

Compared to all other review apps Kudobuzz comes out head and shoulders above the rest in every way and for a fraction of the price. Thanks so much guys, you will go far I'm sure!

I have been trying to contact support and they never respond. I want to like the app and I even upgraded to paid version. You would hope that for a paid service the customer service would support the investment. Very disappointing.

BEWARE OF THIS APP & THE SERVICES PROVIDED! Used for a year and it properly worked about 3 months out the entire year. I constantly had to communicate with the NON-EXISTING CUSTOMER SUPPORT that they have who are EXTREMELY INCOMPETENT. I basically GOT ROBBED they did not provide the service I paid for and when I would complain about it they would have a bad attitude, they ended up closing my account when I requested I be compensated for all the months my reviews did not port, they closed the account WITHOUT ever refunding me or fixing the issue that was at hand. PLEASE LOOK ELSEWHERE the service provided by this app will be a headache in the long run.

EDIT JULY/2016
After experiencing some issues with the service, they have done some fixes and it seems to be stable again.

The review platform works well, and if it stays up 24/7 we are happy to stay as customers.