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Customer service is amazing, Simon was very helpful he made sure that everything was okay. I recommend this app at 100% . Fast shipping , great quality.
App is ok. The app had an issue which caused a few days of orders to not be imported in Kunaki, so that made a bit of a mess on our end. The app page that has the orders loads slow. Customer service is friendly
One thing to bring up, this is essentially a middle man between you and Kunaki. Kunaki is cheap, but the quality is iffy, shipping times are long and confusing and customer service is non-existent. Not a reflection on Kunakify, but something to keep in mind.
If you only have a few orders a month, this is fine. But once you scale, you will have to move on.
Updating this: The Kunaki arm of this operation has really messed up the fulfillment of our business. I understand Kunakify is not Kunaki, but just know that the orders well be poor quality, and late.
-Update: The supply chain issue happened to be with kunaki.com, which operates independently of the app itself. Simon of kunakify went above and beyond to help me through the situation and I admire the dedication to customer satisfaction. I can't speak for kunaki.com yet but the team over at the kunakify app is great and responsive!- This app is garbage and the other reviews are bots. The UI is wonky and outdated, and they are NOT doing Vinyl orders, despite advertising it.
Not exactly fair. The UI could do with a refresh yes BUT is functional. It's Kunaki.com NOT us that have temporarily stopped vinyl production due to the world supply shortages. They will be back soon. Oh and every review is 100% genuine. You can look up the stores and contact them to confirm if you want! Simon - Kunakify.
No customer service to speak of, not Mac friendly, which is kind of been saying for anyone in the music business, and just overall a completely unsatisfying experience I strongly urge you to avoid this app at all cost. I have nothing good to say about them.
Thank you for the review. I 'think' you were trying to review Kunaki.com (which I am not).
We are the Kunakify app which automatically sends your Shopify order to Kunaki.com to print/press/ship automatically. We are not connected with Kunaki.com in any other way. We just use them daily for our biz and so created this much needed app.
I believe your review is based on them rather than this app? We have great customer support and work on Mac computers. So thought the review was a bit unfair to be honest.
Happy to help you get set up properly with Kunaki.com and our app Kunakify if you would like no worries at all. I have reached out to you a couple of times with no reply. Here to help!
Kind regards,
Simon.
Kuinakify.com (not Kunaki.com ;-)