Recensioni (13)

Valutazione complessiva
5
Numero di recensioni per livello
  • Il 100% delle recensioni ha 5 stelle
  • Il 0% delle recensioni ha 4 stelle
  • Il 0% delle recensioni ha 3 stelle
  • Il 0% delle recensioni ha 2 stelle
  • Il 0% delle recensioni ha 1 stelle
8 ottobre 2020

We have been using the Shopify integration into Kustomer for quite sometime now, and its made things so much easier. Shopify being such a heavy site can be very taxing on the computers we use. With the integration into Kustomer, its allowed us to minimize the amount of tabs running at once keeping our machines running well. The speed at which we see the information is also great, no need to wait for long load times.

ThirdLove
Stati Uniti
Circa 4 anni di utilizzo dell’app
Data modifica: 10 giugno 2021

We love the shopify integration in kustomer! It really helps our agents help customers faster with orders and be able to process quick actions like refunds. The enhancements made have really helped!

August Home
Stati Uniti
Quasi 4 anni di utilizzo dell’app
18 giugno 2021

We've tried other platforms, but honestly, Kustomer is the best. We love how it's customer-focused, rather than ticket-focused, so reps can easily see every order and every interaction we've had with a customer (including chat, DM's from social media, phone calls, SMS, etc.) This helps us easily close out duplicate tickets and allows the customer to deal with one rep throughout the whole process. Support is awesome and helpful and the integrated Knowledge Base (internal and external) helps customers help themselves. We also love the easy-to-set-up chatbots!

COMRAD
Stati Uniti
Oltre 2 anni di utilizzo dell’app
12 giugno 2020

Killer app - amazing integration that make supporting Shopify customers FAR easier than any other support tools.

Falcon Golf
Stati Uniti
Oltre 2 anni di utilizzo dell’app
23 giugno 2021

Our company, AXIL, loves using Kustomer. We've finally been able to track our customer service efforts all under one roof without emails and social media messages getting lost. 5 stars!

AXIL
Stati Uniti
Circa un anno di utilizzo dell’app
23 giugno 2021

After using Zendesk for a few years it became obvious that our CS Team needed a better solution. We did quite a bit of research with various platforms and were really impressed by Kustomer and it made it an easy choice for us! This is definitely a customer focused platform that offers a lot of flexibility for any organization's needs. I would definitely recommend them!

Enso Rings
Stati Uniti
Circa un anno di utilizzo dell’app
21 luglio 2021

We've had the Kustomer + Shopify integration since day 1. Out of the box, it's incredibly helpful to be able to see customer communication and Shopify order information all in one timeline for each customer. We've also done a number of other integrations with Kustomer with our own platforms and leveraged the Shopify data there as well, as it's allowed us to be able to deliver unique customer experiences. You need eng resources to implement, but love the flexibility and customizable environment that Kustomer provides.

Haldi Inc
Stati Uniti
Circa un anno di utilizzo dell’app
10 giugno 2021

Kustomer has been a great solution for our team. With its integration with Shopify, we can easily see customer's order history and it allows us to provide more personalized service. It also allows for our agents to save time by not having to shuffling through tabs to pull up order history.

Pura Vida Bracelets
Stati Uniti
11 mesi di utilizzo dell’app
Data modifica: 11 giugno 2021

I've been using Kustomer for over 2 years, and I can definitely say that no other HelpDesk measures up to its reporting system. It has such in-depth reporting, and I love how many different metrics I can track. I love the contact category settings, and how precise you have to be to close a ticket, escalate or report. I'd love to see an integrated phone in the future!

Little Bundle
Stati Uniti
11 mesi di utilizzo dell’app
25 giugno 2021

We chose Kustomer because it allowed us to centralize our team within a customizable environment. With their AI features, continuous product improvements and the team that is like family, Kustomer has checked every box.

Pax Labs
Stati Uniti
8 mesi di utilizzo dell’app