Kustomer
Galleria immagini in evidenza
Informazioni sull’app
Lanciata
29 aprile 2020
Lingue
Inglese. Francese. Tedesco. Italiano. Portoghese (Brasile). Portoghese (Portogallo). Spagnolo. Cinese (tradizionale). Cinese (semplificato) e Giapponese
Categorie
Chat , Gestione ticket assistenzaFunziona con
Recharge, Loop, Aircall, ChannelReply, 40+ Integrations, KlaivyoRevolutionize support with Kustomer's AI CRM. Gain deep insights for superior customer experiences.
Kustomer's AI CRM transforms how merchants interact with customers. Ideal for eCommerce and retail, it provides a holistic view of customer data, streamlining support across channels. The app enhances customer understanding, leading to personalized experiences. It simplifies managing customer inquiries, orders, and feedback, making operations more efficient. Perfect for merchants aiming to elevate customer service quality and responsiveness. Kustomer is the solution for customer-centric support.
- Full View of Customer Orders via Shopify Data Integration
- Direct Order Refunds/Cancellations from Kustomer Timeline
- Efficient Order Data Access and Search within Kustomer
- Dynamic Message Customization with Shortcuts
- Automated Updates with Chatbot Templates
Prezzi
Puoi ricevere addebiti esterni da Kustomer separatamente rispetto alla fattura Shopify. Maggiori informazioni
Installazione gratuita
From $89 per month, per user for Enterprise and $139 per month, per user for Ultimate
Installazione gratuita
From $89 per month, per user for Enterprise and $139 per month, per user for Ultimate
Tutte le spese sono fatturate in USD. Vedi tutte le opzioni di prezzo
13 recensioni
- Il 100% delle recensioni ha 5 stelle
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Il 0% delle recensioni ha 4 stelle
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Il 0% delle recensioni ha 3 stelle
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Il 0% delle recensioni ha 2 stelle
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Il 0% delle recensioni ha 1 stelle
We've tried other platforms, but honestly, Kustomer is the best. We love how it's customer-focused, rather than ticket-focused, so reps can easily see every order and every interaction we've had with a customer (including chat, DM's from social media, phone calls, SMS, etc.) This helps us easily close out duplicate tickets and allows the customer to deal with one rep throughout the whole process. Support is awesome and helpful and the integrated Knowledge Base (internal and external) helps customers help themselves. We also love the easy-to-set-up chatbots!
Killer app - amazing integration that make supporting Shopify customers FAR easier than any other support tools.
Our company, AXIL, loves using Kustomer. We've finally been able to track our customer service efforts all under one roof without emails and social media messages getting lost. 5 stars!
After using Zendesk for a few years it became obvious that our CS Team needed a better solution. We did quite a bit of research with various platforms and were really impressed by Kustomer and it made it an easy choice for us! This is definitely a customer focused platform that offers a lot of flexibility for any organization's needs. I would definitely recommend them!
We've had the Kustomer + Shopify integration since day 1. Out of the box, it's incredibly helpful to be able to see customer communication and Shopify order information all in one timeline for each customer. We've also done a number of other integrations with Kustomer with our own platforms and leveraged the Shopify data there as well, as it's allowed us to be able to deliver unique customer experiences. You need eng resources to implement, but love the flexibility and customizable environment that Kustomer provides.
Informazioni sull’app
Lanciata
29 aprile 2020
Lingue
Inglese. Francese. Tedesco. Italiano. Portoghese (Brasile). Portoghese (Portogallo). Spagnolo. Cinese (tradizionale). Cinese (semplificato) e Giapponese
Categorie
Chat , Gestione ticket assistenzaFunziona con
Recharge, Loop, Aircall, ChannelReply, 40+ Integrations, KlaivyoSviluppata da Kustomer
Informazioni su Kustomer
Valutazione media: 5,0
Crea app per lo Shopify App Store da 4 anni
Durham, NC, US
Assistenza
Invia un messaggio1-800-892-6980
support@kustomer.com
Questo sviluppatore non offre assistenza diretta in Italiano.