LAI Product Amazon Reviews
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I paid for my subscription for a year, only to find out that I was still registered as a "free plan" due to a technical error or something. In total this joke cost me €55.44, of which I only got $3.98 back.
Hi there. We’re truly sorry for any inconvenience you’ve experienced, and I’d like to clarify the situation regarding your subscription:
Our system records confirm that your Essential plan remains active until April 4, 2025, and there is no discrepancy between the system and the in-app features. As long as your Essential plan is active, all associated features are fully accessible within our app.
You lost the access to all features of the Essential plan since April 4, 2025 as you cancelled the app subscription charge.
We’ve reached out to you to provide evidence of your subscription history and action of cancellation.
We’re looking forward to hearing from you.
Emily from LAI support team.
I would never ever use this again, avoid this like the plague if you value your product page's quality.
Had two weeks of randomly not showing review section or rating star section. Had to ask support way too many times to fix it. Every time they fixed it, I check the next day to find it disappearing again. Even when they did happen to make the sections show, the review images would be on and off. Mix this in with it showing on mobile and not desktop or vice versa and you can see how frustrated I am with them.
They'll answer your support ticket quick alright but the problem just persists and never gets fixed.
Hi, this is Jillian from LAI Product Reviews.
I'm really sorry to hear about your experience and the frustration it caused. Thank you for being so patient with us during this time and for giving us multiple chances to fix the issues.
Your feedback helps us identify where we need to improve, and we truly appreciate you bringing these problems to our attention. We're working hard to ensure our app is reliable and meets your needs.
Thanks again for your patience and understanding. We hope to earn back your trust in the future.
Best regards,
Jillian from LAI Product Reviews.
Very bad app and I suggest not to waste your time using it. It is not reliable, it is not legit, and it sounded to me as a scam. Why scam? be careful giving them access to your shop. Who knows what they are doing?. Another very important issue is they try to make you pay to use it. They get jealous when they see you upload so many reviews for free. They then make changes to the App so you won't be able to use it anymore. Their free version? Yes it was but not anymore. They make changes to the App really quick so you be feeling ok with 1 minute and then then next minute is not working anymore. Just don't waste your time because you will end up loosing all the reviews in case you uninstall the App. Just be careful giving them access as well "Big warning".
Hi there!
I'm so sorry that you had this experience with our app. We've looked into the issue, and it seems that you need more guides to use our app properly. We sent you the image instructions, tutorial videos every time you raised your concerns. Also, when you needed to customize the old feature that had been updated to a new one, we brought it back to you.
We follow strictly the collaborator invitation approved by Shopify for the best support and you also agreed with that. In an urgent situation, we had your permission to share screen via TeamViewer so we could remotely troubleshoot the issue and showed you how our app works for the best performance.
We always want to make you happier and bring more benefits to you. That's why you see the upgrade suggestion pop-up. You're such a special customer for us to work harder to improve our service.
Once more, I'm sorry that our service have not met your expectation. Please let me know if I can be of any other help!
App bom, mas as funcionalidades básicas não permitem editar muito bem.
E também ao desinstar, ficou fragmentos no site...
Hi, this is Jillian from LAI Support team.
First, thank you for your feedback so that we perceive your expectations with the mentioned feature on Free plan.
Then, we'd much appreciate it if you could give us more details on the remaining pieces of code so that our tech team can check and resolve the issue if any.
We also sent you messages to better figure out your request. We are looking forward to your response and would be so much happy to resolve any concern of yours.
Best regards,
Jillian from LAI Product Reviews.
This app won't get off my Shopify store after I have uninstalled it! It is on my THEME and I cannot get it off or out of my store. It is preventing my new review from even showing up. If anyone knows how to delete this completely, please let me know.
I do NOT RECCOMEND! F**ckin HACKERS!!!!!
Hi Oliver,
This is Nate from LAI Customer Success team.
I'm really sorry for your unhappy experience. I've already sent a collaborator request to your store, please accept our request so we can quickly help you with the code removal process.
We also have this feature available within the app UI, but we can not use this since you have uninstalled the app.
I've sent you an email with ticket #12948 for more information on this. I hope to hear from you soon so we can resolve this issue together asap.
WTF from who you asked for that? this app created 15% OFF discounts without my permission
Hi, this is Jillian from LAI Support team.
It's guaranteed that our app did not create any discount codes without your permission. Could you kindly give us more details on the situation so that we could solve your query?
We'd much appreciate your response.
Best regards,
Jillian Le from LAI Product Review.