LayoutHub ‑ Easy Page Builder

Super happy with the customer support. With every problem I have they help me make the corrections and answer asap :-)

LayoutHub is amazing ! Their support is very good, answered super quick and Andy helped me so fast ! thank you !

Maria was excellent! She answers my question promptly and will screenshot to understand visually. She went above and beyond!

This app helped me create and customize pages I needed and couldn't get by using Shopify alone and customer support was very helpful!

Instant and fantastic customer service on live chat. Highly recommend this app to anyone who is restricted by the shopify templates, it truly is amazing.

Great app and working perfectly so far! Olivia was a great help and got my few questions fixed within minutes and sent over screengrab videos of her editing my actual page for me as well so that I could fix them myself in the future. Loving it so far!
I do plan on having a bunch of products though and if you are wanting to customize your product pages you won't be able to get away with the basic or maybe even pro plan just FYI. Each separate product page counts as it's own page so that's where it can get a little pricier than originally expected but still totally worth it!

If I could give this a zero rating I would. We wanted to test out the app, and while we initially found it somewhat helpful, our shop speed seemed to significantly be reduced with the templates we did implement. Then with recent functionality updates in our Shopify theme, we no longer needed to rely on the few pages we were using. Admittedly, given we'd used it very little initially and then weren't applying any of the templates after our theme upgrade, we should have just removed it right away. Then we got hit with the yearly auto-bill without any notification. Within a few days of the yearly renewal we asked about receiving a pro-rated refund. We were advised to downgrade to the free version, which we did immediately, and that someone would be in touch about a refund. When the billing team member reached out we were told that if we had canceled within 30 days we could have gotten a refund, but as we had not just signed up (because this was an auto-renewal, not a 1st time billing cycle) that they would not refund us even though we hadn't been using the app. The reason they gave... "Please understand that we also need to pay for support, system maintenance & a ton of other costs to keep the app running." So basically, they want you to pay for a platform that you are not using. They also put the blame on Shopify for not notifying about the impending auto-renewal and said Shopify is responsible for the billing. I initially pointed out that the policy was ridiculous as we were in fact within 30 days of the current billing cycle, and I have since responded with details Shopify provided regarding app developers control of billing/reunds, and Layout Hub has not responded. So do not sign up for a yearly plan unless you have tested the app fully and know you will utilize it fully because you will not get a refund if you decide after a couple of months (or when you realize you've just been auto-renewed) that you are not getting enough use out of the app.

I needed assistance tonight, so I reached out via chat for help with applying gradient colors, headers and footers. Flora was so very patient and helpful with me! Superior customer service!

This is a very useful App with great and fast support!
Wirklich gelungenes App mit sehr gutem Support!

The very best support team I have ever known, regular and continuous support calls.
I am really satisfied with the product and enthusiastic service.