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Poor support except 1 or 2 technical team really usefull. Lot of a bug between mobile and desktop version.
Dear MycardFUT,
I am Cass Harper - Customer Success Manager at Layouthub Easy Page Builder.
Thank you for taking the time to share your feedback, and I’m truly sorry for the frustration you experienced with our app in the past. We genuinely regret that we couldn't deliver the experience you expected, especially with issues like cross device consistency between mobile and desktop. Only a small part of our previous team was able to support you at the time, and unfortunately, it was not enough.
Although this review was from some time ago, we noticed that your store is still active, and we sincerely hope your business is doing well. Wishing you continued success!
Since that time, I’ve taken on the role of Customer Success Manager and built a completely new support team. We've taken the feedback from customers like you seriously and invested heavily in training to ensure our team is knowledgeable, attentive, and ready to provide top-tier service. I can confidently say that the support and value you would receive from us today is entirely different.
In addition, LayoutHub as a product has been significantly upgraded, and we continue to invest in improving both features and user experience.
Although we haven’t heard back from you via email, we would truly love the opportunity to show you how far we’ve come. If you’re ever open to trying LayoutHub again, I’d be happy to personally assist you and ensure everything goes smoothly.
Thank you again for helping us grow through your feedback. It’s customers like you who inspire real change.
Best Regards,
Cass Harper
Customer Success Manager | LayoutHub Easy Page Builder
Great app and great support! I use it in order to create landing page for my web site with Hi Conversion rate!
In January I rated this as 3 stars. I found the App 'quite buggy' . I have now worked with the App for a month, and with LayoutHub resolved the issues. We created our first page and launch it. The blocks are good. I still think there's a lot of repetition and some obvious blocks missing from their templates, but you can create 3 basic pages for no charge, which is a fantastic offer. UPDATE - the customer service as responsive when we had issue with our initial page. When we tried to create a Landing Page for a bespoke collection, the images were blurred In the App (not the collection) prices in US$ (we are a UK site). Sure these should be easy to resolve, yet 4 days later no reply.
Because the pages need creating - we moved to an alternative - rather that upgrading to their paid plans.
Dear Cocorose London,
I am Cass Harper – Customer Success Manager at LayoutHub Easy Page Builder.
Thank you so much for taking the time to leave such a thoughtful and detailed review. Even though it’s been a few years since you shared this, we truly appreciate your feedback and the opportunity it gave us to reflect and improve.
I’m sorry to hear that your experience with blurred images and delayed responses ultimately led you to switch to another solution. That definitely wasn’t the level of service or quality we aim to provide, and I understand how frustrating that must have been, especially when your project timelines depended on us.
Since 2021, LayoutHub has gone through many important changes. I’ve personally joined as the new Customer Success Manager and built an entirely new support team, trained with much stronger product knowledge and faster response time. We’ve also continued to refine our app, with improved image handling, currency localization, and more flexible template options to help merchants like you create beautiful, custom pages with ease.
Although some time has passed, I truly hope you might consider giving LayoutHub another try in the future. It would be our pleasure to support your success and show you how far we’ve come.
Warm regards,
Cass Harper
Customer Success Manager
LayoutHub Easy Page Builder
LayoutHub has been fantastic in helping me design a more unique, professional, and polished looking website than I ever could have created on my own without any coding knowledge. There's a bit of a learning curve for a newbie like me to figure out how to use it though, and I wish there were much more thorough tutorials available online. Many thanks to Lucy who has been able to help me a number of times via LayoutHub chat. Really appreciate the videos she makes to show me how to do something I'm having trouble with so I can watch her steps and then do it myself.
Really easy to use and intuitive. I had a little issue with one of my pages but the team was quick to fix it, and they also taught me how to fix it in the future. 10/10 customer support.
So far so good! I think the strength to the LayoutHub tool is the people behind it, jumping in and creating new functionality and content... literally together. Thanks Maria.
Emma was amazing. She helped me fix everything i needed help with. She was able to remove two of the icons on the preview that i didnt like.
We have been building an About Us page for our website. The LayoutHub team have been super responsive and very helpful to the support requests so far.
This app is versatile and easy to use. The support is also amazing. They are quick to respond to your questions.
*This is probably the first time we are reviewing an app on Shopify.* We started using this app about a week ago because we felt that the design features of Shopify were limited. We have tried out literally every app on the market because as a team we are all really passionate about good design and making our store user-friendly. One of our team members found LayoutHub and we are so fortunate that he did. It has completely transformed our shop since we started using it. It has everything that we were hoping for and much more. The plans are much more affordable than other apps and have more design controls. Additionally, the support team is the best we have seen so far. Even on the free plan they were supporting us and getting us comfortable with the layout until we finally decided to upgrade. All in all, we are very happy to use this app and would recommend it to everyone out there that wants to bring that 'wow' factor into their stores.