LeadDyno Affiliate Marketing

I was happy with the service provided until they blindsided me and started charging us 59.00 per month. I'll be removing this app unless Adam or someone from the support team contacts us.

WORST App ever. DO NOT INSTALL. It is a complete rip off scam. Creators stole my money despite me calling Shopify numerous times to uninstall this app that did nothing for me. Customer support is horrible, worst i ever dealt with. I never even used the app yet they refused to refund me. They are so desperate for money they rather steal it then earn it. They know their app is scam garbage. Do not waste your time or money.

If you're using multiple methods of driving traffic to your site, DO NOT use this app. We've increased our add spend & SEO efforts and Lead Dyno wants to charge me more for these efforts. They charge based on overall traffic, which is unethical in my opinion.

Well, I installed this almost a year ago and have been paying about $300 in total. I tested it by the time and it seemed to work ok. now when I am finally creating a big affiliate program, this creature tracks visits every now and then and not sales at all. Chat support cannot answer me anything but "read these instructions" and don't even bother to read my issue. Zero stars.

Very, very poor customer support. They instantly pop up a chat support widget then they never answer. I've tried many times to get help and I can't get any, I would not recommend this app at all, I wish I never paid for it.

Don't be fooled by all of the 5 star reviews. The company bribes you to give them a good review for a discount on their services. I've had more problems with this software than I can count. Commissions are not registering in the software so we have lost an immense amount of affiliates who have no faith that their hard work is being rewarded.

Overall, I would steer clear. Unless you want to spend a ton of time explaining to your affiliates why they aren't receiving credit for their purchases.

I used this app for several months and had a really terrible experience. I needed some help setting it up and emailed back and forth with support. They confirmed that it was all set up correctly. Then I noticed that affiliate sales were occurring but sales were not being correctly attributed to the affiliate. I called support, emailed, live chatted, etc and no one would help me. Emails were not responded to in a timely manner. At a certain point, I got frustrated with the lack of a real human being to speak with on the phone. I put in request after request for a phone call, knowing that one 15 minute phone call was probably all that was needed to correct the settings for my affiliate program. I left voicemails and no one ever called me back. I emailed requesting a phone call and no one ever called me back. I live chatted and requested a phone call and was told that my request would be logged and someone would call, but no one ever called e back. Finally, in complete frustration, I emailed and said I would need to cancel my account if no one would speak to me over the phone regarding my issue. The next correspondence I received was 2 days later, informing me via email that my account had been closed.

I am not an unreasonable person. All I wanted was to talk to support about the problems with my affiliate program, which was never set up correctly. The experience with LeadDyno was incredible frustrating. I reached out directly to Adam Jacobs several time requesting a quick phone call and that request was never granted. I understand people being busy, but the lack of support was truly inexcusable. If they don't care about their customers, I don't see how they can be successful as a business.

I highly recommend you look elsewhere for affiliate software, as we are doing now.

I have been attempting to fix my issue for TWO WEEKS. Had a appointment call with ADAM and he NEVER called me at my schedule time. They just keep opening tickets but don't fix the issue.

*** UPDATE October 2016 ***

After we wrote the original review, the LeadDyno team contacted us (Adam). They promised us a full refund.

That was the 22th of September, and today (17th October) we still have NOT got our refund.

And by the way... They haven't answered our last 3 mails, reminding them about our refund...

So therefore it is now 1 star...

We do NOT like the way LeadDyno do there business...

*** Original review ***

The system works..!

BUT the price is WAY TO HIGH!

We use it only with our own affiliates that we create, so with 1 - 5 affiliates and a price on $249 (because we have a lot of visitors) is not what we want...

Now we use another app where the price is $16 for 50 affiliates and NO "visitor limits".

I Would be careful using this system.

In an attempt to install this plugin for a client it accidentally connected the new client to a different client account.

So when the client tried to access Leaddyno from their shopify account they got access to the other clients data (Data leakage).

One issue is that this happened at all, as this should not ever be possible. One other thing is that I tried to have them resolve this issue for over a week, no solution at all. At least they should have closed the leaking account until the issue was resolved.

So basically my other client have been able to access the leaddyno dashboard of another client for over a week, and still do. Only luck the client the data is leaking from is my own company with an inactive affiliate setup. Unless this would have been a major disaster.

This is so bad that I am considering reporting to the government as these clients are based in EU, and this is a serious issue in regards to GDPR. The integrity of your data in this application is in no way taken well care of, and by using this application you are risking the privacy of your clients data.

The lack of response on an issue of this magnitude is nothing less then alarming. And it shows that this company does not take privacy and GDPR seriously, which if this happens for your client you will be in big trouble.

I would absolutely stay away from this system!

I will send a notice to Shopify as well.