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I installed the LeadDyno app into my shopify admin and at first I was having some issues when testing whether the affiliate links were tracking throughout the checkout process. They were not, so I contacted their customer service via chat on their website which was super simple and they started a tech support ticket for me. I went back and forth with tech support to make sure I had things setup properly and eventually they found out the issue was an incompatibility with the Ajaxify Cart plugin that was on my shopify theme. I just had to uncheck the enable option for Ajaxify Cart and the problem was gone. They extended my free trial period since it took a little longer than expected to get the software up and running properly.
I like that LeadDyno lets me setup item specific commissions and the whole tracking system, payments and dashboard interface seem very top notch so far.
Great customer support!!
I wanted to change my main email on my account and as i was in a hurry i couldn't seem to find where to do it, so i started a live chat and Jennifer was really helpful and very quick, changed it for me in less than 2 minutes.
Highly recommend!
Thank you for your great review! We're glad to read that you're enjoying our customer service. I've passed on your feedback to Jenn.
I love how much help LeadDyno gives with setting up the program. You can tell they've been doing this a while. It shows. Thanks Again!
Thank you for the love! We appreciate your business and are thrilled to hear how LeadDyno is helping you run your affiliate marketing program. If you need anything at all, contact us at support@leaddyno.com 😊
best customer service ever!
thank you all guys!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Thank you for the kind words!
I had an issue with the app and Justin was able to help me right away. Great customer service on LeadDyno
Glad we could resolve the issue quickly. We appreciate your business.
Great customer service and app is great tooo ! 30 day free trial, great app , great customer service
WORST App ever. DO NOT INSTALL. It is a complete rip off scam. Creators stole my money despite me calling Shopify numerous times to uninstall this app that did nothing for me. Customer support is horrible, worst i ever dealt with. I never even used the app yet they refused to refund me. They are so desperate for money they rather steal it then earn it. They know their app is scam garbage. Do not waste your time or money.
Shopify customers are charged for our service by Shopify and not by us. Any refunds need to be requested from Shopify support directly and will be issued at their discretion. I do see that Shopify refunded you three months even though you only canceled your service with us this month.
We just starter using it, but from the first sight looks like a great solution. Customer support very quick and efficient. Can't wait for our first affiliates to use the app and to see them getting their first payments! Would recommend some design touch for the affiliate dashboard
Great service and easy to set up!
Jennifer is the best Support Agent.
She really can solve any problem.
Thank for your patience