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Very quick and responsive customer service. Good app for reaching affiliates. sleek interface too
Jennifer, your support agent is awesome. Very helpful and polite.
Used the Chat feature during my free trial and spoke with Jennifer. She was very helpful and answered all my questions.
The pricing policy is based off of website traffic regardless of affiliate traffic or transactions. It's foolish.
I love LeadDyno! I've reached out to Adam for support many times, and he always answers in a timely manner with exactly the help I need! Our affiliate program has boosted sales tremendously, and the program is so easy to use!
This is a good app in my collection, Well done. I'm a HUGE fan...
www.opunks.com
The customer support truly sucks at lead dyno, there plugin to shopify slows down the site significantly, google speed test and webpagetes.org. We are a decent size company and have a lot of traffic and need to be optimized. We decide as per there recommendations we would have to hard code the scripts on the site to help with the speed. So we did that , no help from them , they pass the buck back to us. And now we have affiliates who are using coupon codes and they codes are being applied in shopify, but lead dyno is not recording the transactions for the affiliates, and now they want me to take screen shots , of WHAT? its their soft ware. Also customer support is the absolute worst, takes weeks to get back to you and you have to complain on live chat to even get a response in a day or 2. I really wanted this to work but again let down by false advertising.
The app does what is says it does. We've used it for about a month, and we would love to have gotten deeper into it.
However one huge flaw is a dealbreaker for us. The app doesn't give you any documentation whatsoever to provide documentation for the payouts you do to affiliates. So for us we can't really use this an be in compliance with tax regulations, as we have no documentation of where and to whom these payouts go. Only solution offered by LeadDyno support is asking affiliates to send us invoices for every pay out - but that kind of takes away the convenience for everyone.
There are a lot of good features and everything works like it should. Sometimes I feel like the site could be organized better as there are a lot of tools and content
Great to hear you have been happy with the features and the functionality of our affiliate tracking software. Thanks for your feedback on the organization, will review with our team. We look forward to growing with you.
This app delivers on it's promises! The back-end system is well designed and easy to use. One of the things that I love about this app is the ability to brand your affiliate portal.
LeadDyno is a great fit for everyone at any level because of their tiered pricing plan. So you're able to scale as needed. Lastly, they have great customer service. All my questions were answered in a timely manner, and I was never left hanging. Will definitely be using this app with any other stores I make in the future!