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I had a $49/mo subscription on autopay and they started charging my card for $149 without my authorization for 10 months until I discovered the discrepancy in my bank account. When I reported it to them, they refused to refund the difference in charges. I gave them several chances to make it right and they continued to refuse, so now I am stuck having to report them to Shopify and contest the unauthorized charges with my bank.
Leaddyno's reply is that they sent an email informing of the increase. If they did, that is not good enough. The basic fact is that I did not authorize the tripling of the monthly charges. I had stopped using their service long before this happened, as it was not meeting my needs, and if I had seen an email, it would have only reminded me that I was paying unnecessarily for a service I don't use. They could have stopped providing service if they were not receiving the monthly fee they wanted, but charging the card without permission is unacceptable.
Although receiving a low rating is difficult, we do appreciate your feedback. In spring 2022, we did inform you via email in advance that all "free" additional overage traffic would need to be removed from your account and that you would be moved to an appropriate plan to prevent any additional traffic fees. We apologize if you missed this email and continued on a higher-tier plan for several months. If we had the opportunity to address this issue earlier, we would have been happy to resolve it. However, since a significant amount of time has elapsed, we regret that we are unable to provide a refund for the months you have spent on the platform. We wish you and your business all the best in your future endeavors.
Great! Meets all our requirements, very helpful, and the additional 'approval' option is fab
Amazing tool and Customer Support Rep Jennifer was great! I had some difficult questions but she lived up to the task. Thanks for all the help LeadDyno!
Thank you for your great review! I've shared your words with Jennifer.
I'd say the best thing about this app is the support -- Adam did a great job answering all questions and exceeded my expectations :)
We've been using LeadDyno for several years now. It's a simple and effective way to create and manage an affiliate marketing program. Would recommend to a friend!
Thanks for the review. We appreciate you being a loyal customer for so many years.
Seemed to work well at first, but have had consistent issues with it. Not applying commissions, not linking properly etc. My affiliates have been missing out on what they have earned. We keep having to manually go in an audit our orders which is incredibly time-consuming, not to mention it doesn't help to identify if the customer used the affiliate link, so no way of knowing and giving the credit. Will be looking for another program asap.
Looking forward to using this app. When I needed help with set up Deidra Stark and Jennifer Goodman were amazing. Great support and immediate response time.
Great customer service. Very responsive
This is a great app!!!
I switched to it from OmniStar. Now why did I switch and where it took me, follows...:)
1. The app is very well intuitively built.
2. Things which are very complicated are logical and you can figure them out either by yourself or with their great training and support
3. Support is one of the best features of the leaddyno, It is pretty easy to schedule a consult, and they will actually do a lot of fine-tuning for you.
This being said, to conclude I can also have to say that even though this seems like the simple app. It is packed with awesome analytical features, which will allow you to understand your campaigns and e-commerce better. Make better business decisions.
Thanks again Adam and Brat:)!
The Support Staff was very helpful and willing to crack down on the problem I was having with my account. They communicated in a timely manner and even went the extra mile to correct a mistake with one of our Affiliates. The app is great for a basic referral program or Affiliate marketing, but it is not quite as robust as some of the other influencer management platforms on the market. But, for the low price and quality customer service, it will meet the basic needs of running a referral program.
Thank you for your great review! We greatly appreciate it!