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The app worked fine for us for quite a while but suddenly our limits aren't working anymore. We are starting to search for another solution because we need order limits for our store
works well
App limits aren't working and I have tried to reach out to the developer with no response. Would love to get something worked out so I can solve these issues and change the bad rating.
Hi,
sorry to hear it doesn't work for you. I can see that we replied to your email Jul 25th. We'll be reaching out to you again to have your problem fixed.
This app does exactly as I want it to. Slight issue with not registering the sale until the payment has cleared, resulting in some double orders but easy to keep an eye on. The developer is very helpful and fixed what I needed very quickly
This app is the only app I know of that allows you to make products exclusive. Happy that this feature is offered and works like a charm. Also, when I reached out to the app developer about a bug it got fixed really quickly. Can only recommend this app!
Once the trial stopped the limits didn't work, we received no warning. The developer can't work out why it's not working with our theme, the developer was nice to deal with though. Its a shame I didn't take any screen shots to prove that it actually worked previously.
Developer suggested I contact Shopify for a refund.
Hey!
Sorry to hear you were disappointed. That's not fully true: we do no changes in the app once the trial is over: the only thing that changes is that you adjust your limits. Also you didn't have a required snippet installed during trial period as well.
We've been in touch with you for several days to debug and fix the problem, but seems that your store theme has some custom logic. We've also informed you, that your theme has a lot of custom Checkout buttons, which will prevent our app from working in 100% of cases. We offered you refund, suggested similar apps and you didn't reply to our last email. I think we couldn't do anything else to make our support better in that case.
Sorry about that.
they only order limit app, which can handle excluded products. Exactly what we needed, sadly not compatible with BookThatApp - but still the best we found! Great customer support!
This app helped me finally put a weight limit on my cart! Very simple to use, everything is very clear! Plus, the support is great and always find a solution if you have any difficulties! Thank you very much, I am very satisfied! :)
A fantastic app, very useful and honestly it is essential for wholesale websites. One criticism would be that the UI could be a bit easier to follow. Other than that, excellent app.
Worked for a while but when it stopped working there where no response from support and i uninstalled a few other apps and it suddenly start work again but still no support.
We're really sorry that the app didn't work well for you. We aware that some other apps might cause the problem and we work on fixing it.
Unfortunately, we were not able to reply in timely manner because of the holiday season, but when we replied back on Dec 29, we got an autoreply from your email, that you were on holidays as well. We also tried getting in touch with you in January, but never heard back from you.
If you still want to use our app, we'll be happy to assist you!
Great app, but most importantly superb customer service. Would recommend this to anyone!
This plugin works exactly as I was expecting it too. Thank you!
I have 20 apps installed and the experience with this app and developer is one of the better ones I've had. In the few times I've contacted them, they always reply quickly and are very friendly. Even better, if it's a coding issue, they get to work on a solution right away and usually have an update ready within hours. What I would have given for that kind of service back in the days when our shop was hosted on Magento. And all of this for just $4 a month? Amazing value for money.
I understand that small developer teams can't be available 24/7 for immediate reply to inquiries. From my experience it's the same with many Shopify apps, an email response within a few hours is standard.
Would have been a great app to use if the support would respond when they're asked a question. The only reason I'm upset and leaving a bad review is because they have an auto-responder that takes my email address to continue my conversation with support, but after I gave my email, I sat for an extended period of time with no response.... I felt ripped off after giving my email address. Terrible.
I'm really sorry to hear about your experience. Our bot suggests your to provide email to better assist you, if we are not only and ready to reply right away.
We tried following up in about an hour, but we were not able to hear back from you neither in chat nor from provided email address. We can assure you that we don't use emails to spam our customers.
We're happy to help you with our app and hope that you'll like it!