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Overly complicated and unintuitive for such a simple use case. I chatted to support and finished my call by saying "Thanks, but I am going to find another solution" and the reply was "You're welcome". Unreal
Ruairi, thanks for posting the review.
To start, there are exceptions to some settings/rules -- please review the email that we sent out 7/6; it should clear the confusion. Separately, our support didn't intend to be rude or anything -- they replied "You're welcome" to your last message "Thanks for your help". That's it. I'm sorry that things turned out this way.
Great app. Beats the competition in terms of integration and really helps to streamline the customer care process. I'd surely recommend it, as it is worth it's the price. Also, LiveChat support is really helpful, and resolves issues fast!
Thought this app would be great i even installed it on my phone for when i was on the go. Literally my phone didn't stop all day not a 30 second break in between the bleeping to say new visitor which was google-bot. no help from support team so i deleted the app. would not recommend.
Daniel from the Marketing team here. Thank you for your review, Amanda. Google bots can be quite a hard task; they’re being shown as a regular visitor within the LiveChat app. It takes more than just a couple of steps (= custom development) to remove them from the application. After reviewing your conversation, I’m pretty sure that’s what my colleague was trying to say. We would be happy to implement the fix for you - please look into your inbox when you get a chance.
Review Update: Customer support reached out to me to clarify some issues I was having, Although this issues I had are still the same they were happy to issue me my refund. So that being said 4 stars because I appreciate excellent customer support because as we all know many companies suck at it , Their chat app is an excellent app I did really like the Product cards. Did not work as expected, SMS did not work support was no help, Although they have Shopify customer insights in the live chat it is not available in the ticket section making tickets useless it customers email you. Their website show pictures that customers can by products from the chat with products cards from Shopify, When tested cards only showed "View Product" When I ask support that said that wasn't real. I cancel service 30 min after installing, they would not refund me my $50.
App is very nice, but the prices are extremely expensive for SB, They don't honor shopify prices either!
Thank you for sharing your feedback with us. If there is anything specific that you particularly liked about it, please don't hesitate to share it with us. This is super valuable.
As with any business, regardless of size, we consider multiple factors when setting our prices - development, security, maintenance, and support. Regardless, we aim to offer a high-quality product at a fair price. Although our prices are fixed, subscribing to our yearly plan can grant you a discounted rate. Wanted to point that out.
Separately, the prices are as stated. We need more information regarding the issue you're referring to before we can investigate. We will contact you via email.
That was a horrible hour of installation and then removal of your LiveChat plugin.
We canceled our account immediately.
1) You should not push chat accounts live to the website before finishing "set-up"
2) You should actually remove the chat from the website when it is uninstalled.
3) Not allowing you to remove a profile picture, use of default chat icons, or changing the default greeting is horrible service.
Their Shopify Chat integration is flat out broken.
i deleted your stupid and expensive app but its still stuck at my website!
why wont it go away?
this is not acceptable
Sorry for the issue you're facing. I'd like to get some more details so we can try and resolve this for you. If you contact me directly - support[at]livechatinc.com - and provide your website address we can look into this for you. Thanks for your patience! Daniel, Marketing Team at LiveChat.