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Great app that works out of the box, but can also be customized to match our site's look + feel. Allows our CX team to handle multiple chats at once, tag for solid reporting, and then track sales for customers that interact with chat.
Our 'go-to' chat app since 2017. LiveChat does everything we need it to do (and them some) Sleek, easy to use interface with lots of features. A bit pricey (especially for some of the AI add-ons), but you get what you pay for. And when needed, the support is instant and super efficient.
Works out of the box. You can start chatting with customers on your website instantly.
very good customer service， easy-to-use control panel, you can check all the chats from your all your shopify stores in one place, and you only need to pay for 1 time app fee, great!
Daniel was super helpful during my initial plan / install and set up! Very prompt, great customer service and follow up! Tech happens...but the people make all the difference!! Looking forward to using this app! Fantastic option for small businesses like mine to help answer questions and make sales!
LiveChat has been great for JetSkiCovers on Shopify. The support is excellent, and features like sending Product Cards and sharing order details during chats enhance customer interactions. Highly recommend for a straightforward and effective customer support experience!
Installed this app with apprehension as there are lots similar. BUT WOW its so much better than expected. I couldn't recommend this app enough! If you want to get more sales and improve your customer service then install this today...
We have been using Live Chat for many years now. Very easy to install and use. If ever tech assistance has been needed they have always been fast to reply and assist. The recent update and addition of Product Cards has made live chats with customers much better. I look forward to seeing more updates from Live Chat.
Yes, I would recommend Live Chat Inc.
I searched and searched for the best chat app. Not sure why I didn't start with the Gold Standard of chat apps! I have been using a competing chat app for years before coming over to Shopify. It was good, but nothing like this. LiveChat is so intuitive and user friendly. Plus, the support for this is unparalleled! Thank you!
I have been using Live Chat for 7 years now between different websites. Great stable platform, lots of customization options and great customer support. Highly recommended.