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Charged after deleting app. Poor customer service experience. Low transparency regarding charges. LiveRecover appears to be attributing more conversions to themselves than is appropriate.
Hi there,
Thanks for taking the time to leave us some feedback! We take all of our customers' opinions seriously and are always working to improve the experience.
We've reached out to your email to assist with resolving any incorrect charges and hope we can help settle this for you soon.
Thank you!
LiveRecover Team
LOL. Firstly customer service is garbage. Won’t respond to any customer I complaints. I have recently noticed that they are trying to claim “conversions” as their own when in fact customers are placing orders using store credit, coupons not related to the ones they generate and they are charging me commission. I’m sorry but if you text a customer and they don’t end up using the coupon you provide and place an order YOU ARE NOT ENTITLED TO COMMISSION. This app is a scam. I would stay away unless you want to monitor every transaction.
Hi there,
Thanks for taking the time to leave us some feedback! We take all of our customer's opinions seriously. I apologize for the negative experience you've had with our app and team. I assure you we are working towards improving the app and the overall experience. Our attribution works based on discount codes and cart links so a sale will be attributed to LiveRecover if the customer used either one of those two things that appear in the text message we send them. We're also working on making this a more transparent part of our app.
I sincerely apologize for the confusion and have reached out to you a few times so we can process refunds from those sales.
Again, thank you for your feedback and hope we can resolve this soon!
LiveRecover Team
Terrible customer service, I was charged $99 again after I deleted their app a long time. I already asked to cancel the subscription. I emailed them and heard nothing back. Refund my money!
Hi there,
Thanks for taking the time to leave us some feedback! We take all of our customer's opinions seriously to work on providing the best service. I apologize for the incorrect charge and have made sure you've been refunded. Additionally, we've checked to make sure your subscription and billing are canceled to prevent this from happening again. Apologies for the inconvenience!
Team LiveRecover
I used this app to assist with SMS convos and recover carts. Their automatic go to is to just give everyone discounts, which is just so lazy. That's not helpful to not only take margin from us AND offer discounts to a customer. Not every conversation reply needs to be "oh hey let me just give you a discount" In fact ZERO of the orders were recovered without the use of a discount. But to make matters worse, I am trying to cancel our subscription with this app, and they have NO way to do this! And no way to contact support to cancel. Just irritating.
Hi there! Thank you for taking the time to leave us some feedback. We read all of our reviews and take all opinions seriously. I apologize for the communication issues you had with our team to cancel your account but, as stated in the emails we exchanged, the cancelation has been taken care of. If there is ever anything else we can do to help, please email us to our support email listed on our website: support@liverecover.com
Regarding our use of discounts to recover sales, we've actually taken your product request which aligns with other customers' requests, and are just about to release a new version of LiveRecover that doesn't require you to set up a discount. The new release will also provide more value in many other of its unique features! If you're interested in learning more, please write to us and we'd be happy to share a demo.
Thank you for giving LiveRecover a try and sharing your opinion!
This app is a must have. The messages seem personal (hint: cause they are) and our abandonment flow has only improved since installing. If you’re looking to up your post purchase game, I highly recommend starting with LiveRecover to do so.
Got my first recovered sale within minutes of installing! The process and installation are very easy and create a meaningful flow of additional business - people who would have otherwise walked away. Thumbs up.
One of the BEST APPS ON SHOPIFY! Fully Automated .. Non obtrusive... Easy to install and then they handle the rest! This app pays for itself!! Dont believe it? Go to TrainingMask.com or BullyChews.com and abandond your cart... You will get an recovery SMS with a Discount! Love this app!
not happy. they only do usa and Canada why not Australia and New Zealand along with Europe? If you don't do this someone else will
Hi there! We appreciate you taking the time to leave us some feedback. We're constantly striving to improve our platform to help brands grow their business. We agree that there is a big opportunity outside of the United States and Canada. Our team takes compliance very seriously and we are focused on understanding the unique laws and regulations around the globe that will ensure we can provide a compliant and delightful experience for the brands that use our platform and more importantly the customers who receive communications from them.
Really helpful. They recovered sales intelligently. My customers know they’re talking to a real person and not a bot.
I was charged while still on a free trial. After emailing customer service (Cody) several times I have not received any response regarding my refund. ***Updated Review Dennis did reach out to me and was able to sort out the refund. I still feel there should be some transparency with the trial period and charges upon activating the account.
We do apologize that there was confusion in understanding our risk-free trial. We did refund you 100% even after you added a paid plan and had recovered sales. Hopefully, we can meet your expectations in the future.