LiveRecover SMS Cart Recovery , 79 değerlendirme
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LOL. Firstly customer service is garbage. Won’t respond to any customer I complaints. I have recently noticed that they are trying to claim “conversions” as their own when in fact customers are placing orders using store credit, coupons not related to the ones they generate and they are charging me commission. I’m sorry but if you text a customer and they don’t end up using the coupon you provide and place an order YOU ARE NOT ENTITLED TO COMMISSION. This app is a scam. I would stay away unless you want to monitor every transaction.
Hi there,
Thanks for taking the time to leave us some feedback! We take all of our customer's opinions seriously. I apologize for the negative experience you've had with our app and team. I assure you we are working towards improving the app and the overall experience. Our attribution works based on discount codes and cart links so a sale will be attributed to LiveRecover if the customer used either one of those two things that appear in the text message we send them. We're also working on making this a more transparent part of our app.
I sincerely apologize for the confusion and have reached out to you a few times so we can process refunds from those sales.
Again, thank you for your feedback and hope we can resolve this soon!
LiveRecover Team
I had a lot of abandoned cart issues and wanted to integrate an app that could help we with that. Within a day LiveRecover recovered a large abandoned order and consistently recoveres them for my shop! The live agent chats with my customers is great! All my customers seem to be happy to receive a text and are grateful for the discount offer!
We use this for our tabletop board game, OK Boomer. LiveRecover helped us turn very profitable this Christmas and we are so thankful for their team and support. We highly reccomend.
Great app and customer service. It's significantly helped us recover our AB checkouts. A bit costly but worth it, I highly recommend it.
We've been using LiveRecover for the past few months and couldn't be happier with the results. Their team is very responsive answering any questions we had along the way and setup is quick and easy. Once setup is complete, you can set it and forget it. We just onboarded our other brand to LiveRecover as well and excited to watch the revenue come in.
Live recover give a more personal connection when trying to win abandoned carts. I would shut off our email automations, this is just a great supplement to that effort
I have been using this app for about 6+ months now. It has done wonders bringing back customers who didn't purchase on their first time. The human touch to it is excellent.
I recover $1000's a month with liverecover and their human texting agents close way more sales than any automated chat bot I've used. It is a must have app for any business.
Download this app. There's honestly no reason not to. Live Recover goes out and HUSTLES for you and texts your abandoned carts while you sit all cozy inside waiting for the sales to come pouring in. And what happens if you don't make any sales? You don't pay anything. And it literally takes like 45 seconds to install. Deadass.
LiveRecover is one of those few Shopify apps where you 1) understand its value prop immediately and 2) see its impact on the business in the same amount of time. Super intuitive set up with robust and comprehensive controls. I'm able to go from 30K foot view to individual customer conversation to help pinpoint why customers are abandoning their carts on our website. The team is constantly figuring out ways to enhance their product and roadmap while aspiring to be a brand partner rather than a conventional vendor.