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Cijfers per recensieniveau
  • 70% recensies zijn 5 sterren
  • 0% recensies zijn 4 sterren
  • 0% recensies zijn 3 sterren
  • 0% recensies zijn 2 sterren
  • 30% recensies zijn 1 sterren
4 oktober 2023

I have downloaded the app, but when I go on my website it's not showing up. I need urgent help

OzSupply - Hardware, Spare Parts, Accessories
Bijna 3 jaar gebruiken de app
LiveSupporti heeft geantwoord 6 oktober 2023

Hi there,
We have already replied to your emails regarding the issue you may have and we are not sure why you didn't receive our emails. We will post the solution to your issue here as well. The chat box is not displayed on your website because the setting "Show only in pop-up", which can be found under Settings > Advanced it turned on. Please turn it off and click on "Update" button. When this setting is on, the chat box will not show up, until the website visitor clicks on a specific button or link, which needs to have a special CSS class, which can be set manually only if you have access to your website HTML code. If you have more questions, please don't hesitate to contact us, we will be more than happy to help.

30 augustus 2019

I tried different chat apps. Some too pricey to upgrade since we don't use chat that often. The premium version was the best value. Customer service was great!
Verenigde Staten
Meer dan 2 jaar gebruiken de app
13 december 2019

I recommend this app, highly! Super easy and simple to use. Allows you to customize to match your brand, and their customer support is always available. The app is super intuitive and straightforward.

DoggyBathroom - The Best Dog Litter Box with Vertical Pee Pads
8 maanden gebruiken de app
LiveSupporti heeft geantwoord 13 december 2019

Thank you so much for your review :)

5 mei 2019

Excellent app, real time visitor monitoring, works seamlessly with our store, Sound notification, Customize features. Great.

Off Your Leash
Verenigd Koninkrijk
4 maanden gebruiken de app
LiveSupporti heeft geantwoord 5 mei 2019

Thank you for your review and choosing LiveSupporti. If you have questions, please don't hesitate to contact us, we will be happy to help :)

3 mei 2020

This app is awesome means all the features are embedded in just a one app.It's user as well as customer friendly .We can send our attachment,having emoticons . Love it

Blanket Sauna
2 maanden gebruiken de app
9 april 2019

Best customer service there is...steven helped my out even when i dont understand anythink about computers:) Tnx
18 dagen gebruiken de app
8 februari 2019

This app is not getting enough attention. I have tried no less than 5 different live chat/real time visitor monitoring apps and this one is the most concise, easiest to use that I've tried. It's also one of the least expensive ones out there. It was easy to set up and the few questions I had were answered immediately on chat with their tech support. It is also not filled with a ton of fluff you won't have time to look at when monitoring your visitors in real time. So far, I absolutely love this app and it's been the one I've been looking for, for over a year!

Dead Fly Zone
Verenigde Staten
3 dagen gebruiken de app
10 juni 2019

Terrible app, i’m asking for support but nobody answers me it’s a shame! I have so many questions to ask and i opened a live chat where someone is answering to only one question i really don’t understand since it’s a LIVECHAT APP!!!

Retropose bags
11 dagen gebruiken de app
LiveSupporti heeft geantwoord 10 juni 2019

We are really sorry to hear that. Our support team have confirmed that they have received only one question from you via live chat, which question has been answered and no other questions from you have been received. Feel free to chat with us from 3 AM - 6 PM ET every day or contact us via email. We are always happy to help :)

11 mei 2020

Have loaded this app just today and made several adjustments easily and quickly. Needed a little help and the support was quick and really helpful. Great app!

Live in the Light
Verenigd Koninkrijk
Ongeveer 5 uur gebruiken de app
Bewerkt 28 juli 2020

Automated messages do not pop up at all... after chat, when customer close the chat, the screen freezes, can not continue browsing not even refresh. Not for my store

Update 28/07/2020 Yes of course everything is working perfect.. until it doesn't. I tested your app with 4 phones (Samsung S8+, S9+, Lg G6 and G7) Samsung tablet A7, and 3 Laptops.. So after that i unistall the app. YES THE SCREEN FREEZES AFTER USING THE CHAT, WHEN WE CLOSE IT, YOU CAN NOT EVEN REFRESH YOUR PAGE TO CONTINUE BROWSING! WHAT IS THE WORSE IS THAT NOBODY ABSOLUTELY NOBODY ADMIT WHEN THERE IS A MISTAKE, AND THAT'S WHY I GIVE YOU FROM 2 TO 1 START NOW. Did You asked me to describe to you what happened so you can fix it and improve it??? NO!!! And this is a common problem, nobody wants to fix the issue. Yes it works fine in 80% of the time.. BUT WHAT IN THOSE 20% WHEN IT DOESN'T??? THOSE 20% OF US WE DON'T MATTER RIGHT? SO INSTEAD OF ASKING US WHAT IS THE PROBLEM YOU WRITE ME SOME ANSWER SAYING OH, EVERYTHING IS WORKING PERFECT WE ARE HERE TO HELP... So do you really think that all of us here when we write a comment negative or positive we do it for fun? NO!!! We do it because maybe it help somebody to see that his issue happened to somebody else. BUT YOUR DENIAL IS ASSAULTING!!!

36 minuten gebruiken de app
LiveSupporti heeft geantwoord 28 juli 2020

We are really sorry to see your review. The reasons you don't see the auto messages could be that in your dashboard in auto messages settings, you can set it per page, for all pages, for mobile or to pop-up even when the chat has already started. Depending on these settings, the auto message will pop-up or will not.
Regarding the screen freezing issue, it could be triggered by some of your browser extensions or add-ons.