Langwill：AI Language Translate

Hello AMPERBIKE,

Thank you for your valuable feedback. We're sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention. It is unfortunate to know that your expectations were not met. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services. We are assigning a support executive to investigate and resolve your concern.

Also, you can reach us through our email at Etranslate@uppercommerce.com and also via live chat, we are available 24/7. Once again, we deeply apologize for the inconvenience that this was caused you.

Best Regards,
Shermelia | Etranslate

Hello there,

I hope this message finds you well. First and foremost, I want to express our sincere gratitude for taking the time to share your thoughts and experiences with us. Your feedback is incredibly important to us, and we genuinely appreciate the opportunity to address any concerns you may have.

Nevertheless, I observed that the overall score you provided was less than perfect, and we regret knowing that you were unable to reached out to our team for your guidance. Please let us know how we can help you further. In addition, we want to ensure your entire experience with us is nothing short of exceptional.

Your insights are crucial in helping us continually improve, and we'd love to better understand your overall experience to address any areas that may have fallen short of your expectations.

Best Regards,

Kim|Etranslate Support Team

Hello There,

Thank you for sharing your feedback with us. We sincerely apologize for the negative experience you've had with our customer service. Your feedback is incredibly valuable to us, and we take it very seriously.

We understand your frustration with the bugs in our application and the delays in resolving them. This is certainly not the level of service we aim to provide, and we deeply regret any inconvenience it may have caused you.

We are actively working on improving our application and addressing any issues that arise. Your feedback helps us identify areas for improvement, and we will take immediate steps to ensure that similar issues are avoided in the future.

We would greatly appreciate the opportunity to make things right for you. Please reach out to us directly with any specific concerns or issues you're encountering, and we'll do everything we can to assist you promptly.

Once again, we apologize for any inconvenience, and we thank you for bringing this matter to our attention.

Best regards,
Nona
ETranslate Team

Hello SULK GALLERY,

Thank you for your valuable feedback. We're sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention. It is unfortunate to know that your expectations were not met. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services. We are assigning a support executive to investigate and resolve your concern.

Also, you can reach us through our email at Etranslate@uppercommerce.com and also via live chat, we are available 24/7. Once again, we deeply apologize for the inconvenience that this was caused you.

Best Regards,
Etranslate Team

Dear Memory Frame,

Hello there, Thank you for sharing your valuable feedback with us. We sincerely apologize if our service did not meet your expectations. We would greatly appreciate it if you could kindly provide us with details about what went wrong and how we can contribute to improving our services. If there are any unresolved issues, please do not hesitate to inform us, so we can promptly address them and turn your experience with our app around.

We want you to know that we are more than happy to arrange a conversation between you and our team to discuss your feedback. Simply reply to this email to let us know your availability. Your opinions and suggestions are of great importance to us, and we are eager to hear them. 😊

We are fully committed to your success, and we constantly strive to become a better fit for your business's goals and standards. Wishing you a fantastic day!~ 🌹

Best regards,
ETranslate support team

I appreciate you taking the time to share your feedback, and I'm sorry to hear about the challenges you've encountered. Your experience is important to us, and we'd like to address your concerns.

I understand your frustration with the unexpected charges related to exceeding the word limit, and we sincerely apologize for any confusion. To provide more clarity, we acknowledge that the details about these charges were not explicitly outlined in our plans, and we're working to rectify this communication gap.

Regarding the refund issued in app credits, our records indicate that we haven't received the charge on our end, leading to the credit refund. We understand this may not be ideal, and we apologize for any inconvenience caused.

To address your concerns further and explore alternative solutions, I recommend reaching out to Shopify support team. They can offer assistance, provide more information on the refund process, and discuss options tailored to your preferences.

Your satisfaction is our priority, and we would appreciate the opportunity to resolve this matter for you. If you have any questions or need further assistance, please contact our support team, or reach out to Shopify support for additional insights into the refund process.

Thank you for your understanding, and we look forward to the opportunity to assist you further.

Best regards,
Mariadel / Etranslate Customer Support

Hello AMOUR Parfums,

Thank you for your valuable feedback. We're sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention. It is unfortunate to know that your expectations were not met. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services. We are assigning a support executive to investigate and resolve your concern.

Also, you can reach us through our email at Etranslate@uppercommerce.com and also via live chat, we are available 24/7. Once again, we deeply apologize for the inconvenience that this was caused you.

Best Regards,
ETranslate Team

Hello there,

Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the current limit on product translations. We understand that this may not meet the needs of all our customers, and we are continuously working to improve our app and cater to our users' needs. We appreciate your suggestion and will take it into consideration for future updates. Please don't hesitate to contact us if you have any further concerns or feedback.

Best regards,
Sophie|Etranslate Team

Update: The malware issue is a false positive of Google ads for our language selector. We have updated our Translation selector. Now you need to add the code to your theme to enable this feature. So there won't any malware/adware issues anymore because the language selector will be considered as a native plugin, not third-party software.