Langwill: Language Translate
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英語から日本語に簡単に翻訳できます。
何よりもまず、お時間を割いて私たちとご感想やご経験を共有してくださったことに心から感謝申し上げます。お客様のフィードバックは私たちにとって非常に重要であり、お客様の懸念に対処する機会をいただき、心から感謝しております。
英語から日本語にページを簡単に翻訳できる当社のアプリを便利にお使いいただいているとのこと、大変嬉しく思います。ありがとうございます。
私たちのサポートが評価されたことに感謝いたしますが、私たちとの経験全体が特別なものになるようにしたいと考えています。
お客様のご感想は、私たちが継続的に改善していく上で非常に重要であり、お客様のご期待に添えなかった可能性のある部分に対処するために、お客様の全体的なご体験をよりよく理解したいと思います。
もしお時間がございましたら、お客様のご体験をより良いものにする方法について詳細をお聞かせください。私たちの目標は優れたサービスを提供することであり、お客様からのフィードバックはそのための重要なステップです。
Etranslate をご利用いただき、誠にありがとうございます。お客様の信頼を大切にし、ご満足いただけるよう努めてまいります。具体的なご意見、ご感想がございましたら、お気軽にこのメールにご返信ください。
私どもとのご縁が素晴らしいものになることを楽しみにしております！
よろしくお願いします、
キム｜Etranslate サポートチーム
The application is good, but due to the complexity and scope of the task there are difficulties. It's good that there is a support service that always comes to the rescue.
Thank you for your feedback! 😊 We appreciate your recognition of the application's quality. We understand that complex tasks can pose challenges, but we're delighted our support service has been there for you! 🚀 If you ever need assistance, feel free to reach out.
Best regards,
Sophie|Etranslate Team
8-04.2024: Adding more problems that we encountered with this app: We were surprised that we stop selling in one of the countries and surprise! this app messed up all the translations again and the color options, everything! Of course we were not selling, the website is totally bugged with wrong translations and no option for the products. This app made us lose so much money already, this is insane how bad it is. I wisj I knew this before I invested some much time in translations with this app. Run away from them. We are considering changing app even if this means a huge amount of work.
I am editing my review: this week I started to face some problems, 1st I could not upload pictures, it took them 2 days to find a work around, which is ok, but the upload through the app still does not work. Later the same week, all my manual translation just disappeared!!! We are running a business in several markets and just like that the translations disappear! Can you imagine the impact that this has on an e-comm company?! The amount of work that this represents is huge and now we are worried that this will happen again. This isn't a reliable service and we cannot operate a business in such an unstable app.
Old version:
Works most of the times quite well. Sometimes there are some glitches and the support is not always soling the problem, but overall I would say for a free plan it does a lot and it is the best option that I found to translate my website in several markets. The function to translate pictures and images is awsome!
Thank you for sharing your feedback! We sincerely apologize for the recent challenges you faced with our app and appreciate your valuable feedback.
Regarding the picture upload and manual translation issues, we're actively working on permanent solutions. Our development team is addressing the picture upload problem, and we're investigating the cause of the manual translation disappearance to prevent any recurrence.
Your concerns are taken seriously, and we're committed to providing a more stable and reliable service. We apologize for any inconvenience and appreciate your understanding as we work to improve.
-Belle
I have been looking a good translating app for a long time. Found this one and it is working best for me and my needs. strongly recommend!
Thank you so much for your positive feedback! 😊 We're thrilled to hear that you're satisfied with our translation services. 🌐💬 Our team is dedicated to providing adequate support to suited for your needs. If you have any other concerns or questions, feel free to reach out. 🚀👍
Best regards,
Kim|Etranslate Team
service client inutile, le glossaire ( qui m'est necesseraire) ne fonctionne pas , 2 mois a essayer de trouver une solution avec le service client , pour rien. a chaque fois je dois leur réexpliquer le problème , on me dit que l'on me recontactera sous x jours , on ne me recontacte jamais, et quand je le fais on ne m'apporte aucune solution.. en gros on paie pour un service qui ne fonctionne pas. très mécontente!
Bonjour à tous,
Nous nous excusons sincèrement pour la frustration et les désagréments que vous avez subis avec notre service clientèle et les problèmes que vous avez rencontrés avec la fonction glossaire. Nous comprenons l'importance d'un service fonctionnel et regrettons profondément de ne pas avoir répondu à vos attentes. 😥
Vos commentaires nous sont précieux et nous tenons à vous assurer que nous prenons cette question au sérieux. Nous recherchons activement la cause profonde du problème afin de mettre en œuvre une solution permanente. Nous reconnaissons que le retard important dans la résolution du problème et le manque de communication efficace de notre part n'ont pas été à la hauteur des normes de service que nous nous efforçons de fournir. 🌹
Une fois encore, nous vous présentons nos excuses pour les désagréments que vous avez subis et nous nous engageons à faire en sorte que vos préoccupations soient résolues de manière satisfaisante. Nous vous remercions d'avoir porté ce problème à notre attention et nous apprécions votre patience pendant que nous nous efforçons de rectifier la situation. 🤗
Si vous avez d'autres détails à nous communiquer ou d'autres préoccupations, n'hésitez pas à nous contacter directement. 😊💓
Je vous prie d'agréer, Madame, l'expression de mes salutations distinguées,
Sophie | Etranslate Support
Great app, great service!
Thank you for your kind words! 😊 We're thrilled to hear that you're enjoying our app and service. If you ever have any questions or need assistance, feel free to reach out. 🚀👍
Best regards,
Sophie|Etranslate Team
I found that there was a problem with some of the translated content, so I contacted their technical team to resolve it. At first they said they would reply to me within 12-24 hours. Then no reply was received. I contacted them again and they still said they would reply within 12-24 hours. Again no reply. When I contacted them today, they still kept me waiting. And they told me that their technical team has been looking for a solution for the past half month, but they haven't found it yet! ! No solution for half a month! ! ! ! A bit ridiculous! !
great app
Thank you for your kind words! 😊 We're thrilled to hear that you find our app great! If you have any suggestions or feedback, feel free to share. Happy using! 🚀
Best regards,
Sophie|Etranslate Team
Customer service is one of the worst there is. All they do is apologize and put a lot of emojis in their messages. But in actuality they don't care and they don't fix BUGs in translations that have been caused by their application.
The application is still buggy at times and has a lot of issues. When there is a problem, there is no way to solve it. You have to follow up with them because they promise you that it will be done in X amount of hours and in response it is absolute silence. All they do is apologize again and say how you are important to them (all the standard CS replies) but it is all a bunch of lies.
Most unreliable application here, going to go out of my way to change my translations with other app.
Hello There,
Thank you for sharing your feedback with us. We sincerely apologize for the negative experience you've had with our customer service. Your feedback is incredibly valuable to us, and we take it very seriously.
We understand your frustration with the bugs in our application and the delays in resolving them. This is certainly not the level of service we aim to provide, and we deeply regret any inconvenience it may have caused you.
We are actively working on improving our application and addressing any issues that arise. Your feedback helps us identify areas for improvement, and we will take immediate steps to ensure that similar issues are avoided in the future.
We would greatly appreciate the opportunity to make things right for you. Please reach out to us directly with any specific concerns or issues you're encountering, and we'll do everything we can to assist you promptly.
Once again, we apologize for any inconvenience, and we thank you for bringing this matter to our attention.
Best regards,
Nona
ETranslate Team
Excellent & Fast Support
We're thrilled to hear that you had an excellent experience with our support team! 🌟💨 Thank you for taking the time to share your positive feedback. If you ever need assistance in the future, don't hesitate to reach out. We're here to help! 😊👍
-Sophie💗