ETranslate: Language Translate , Počet recenzí: 1 180
I am editing my review: this week I started to face some problems, 1st I could not upload pictures, it took them 2 days to find a work around, which is ok, but the upload through the app still does not work. Later the same week, all my manual translation just disappeared!!! We are running a business in several markets and just like that the translations disappear! Can you imagine the impact that this has on an e-comm company?! The amount of work that this represents is huge and now we are worried that this will happen again. This isn't a reliable service and we cannot operate a business in such an unstable app.
Works most of the times quite well. Sometimes there are some glitches and the support is not always soling the problem, but overall I would say for a free plan it does a lot and it is the best option that I found to translate my website in several markets. The function to translate pictures and images is awsome!
Thank you for sharing your feedback! We sincerely apologize for the recent challenges you faced with our app and appreciate your valuable feedback.
Regarding the picture upload and manual translation issues, we're actively working on permanent solutions. Our development team is addressing the picture upload problem, and we're investigating the cause of the manual translation disappearance to prevent any recurrence.
Your concerns are taken seriously, and we're committed to providing a more stable and reliable service. We apologize for any inconvenience and appreciate your understanding as we work to improve.
I found that there was a problem with some of the translated content, so I contacted their technical team to resolve it. At first they said they would reply to me within 12-24 hours. Then no reply was received. I contacted them again and they still said they would reply within 12-24 hours. Again no reply. When I contacted them today, they still kept me waiting. And they told me that their technical team has been looking for a solution for the past half month, but they haven't found it yet! ! No solution for half a month! ! ! ! A bit ridiculous! !
My experience with this app has been highly disappointing. Despite opting for the highest plan, the translations provided are often outdated and incomplete for various countries. The promised auto-update feature is non-functional, forcing me to manually synchronize content daily across 20 countries. Despite reaching out to customer service over 50 times, the issue persists, with the response consistently claiming their developers are addressing it.
Recently, the app introduced an update limiting the number of words that can be translated without additional payment, a significant drawback not disclosed during subscription. This, coupled with an exorbitant monthly fee, makes the overall service feel like a rip-off. I am effectively paying for a service that falls short of its promises and now comes with additional restrictions on translations. I strongly advise others to avoid the hassle and explore alternative solutions.
We sincerely apologize for the disappointment you've faced with our app. Your feedback about outdated translations and the non-functional auto-update feature is invaluable, and we're actively addressing these issues with our development team.
Regarding the recent update on word limits, we apologize for any oversight in communication. Your concerns are noted, and we're working to improve transparency about updates affecting our users.
We understand the frustration, and we're committed to making things right. If you're open to it, please reach out to us at so we can discuss your specific concerns and work towards a resolution.
Thank you for your patience, and we hope to have the opportunity to improve your experience.
Maiadel // Etranslate Customer Support
service client inutile, le glossaire ( qui m'est necesseraire) ne fonctionne pas , 2 mois a essayer de trouver une solution avec le service client , pour rien. a chaque fois je dois leur réexpliquer le problème , on me dit que l'on me recontactera sous x jours , on ne me recontacte jamais, et quand je le fais on ne m'apporte aucune solution.. en gros on paie pour un service qui ne fonctionne pas. très mécontente!
Bonjour à tous,
Nous nous excusons sincèrement pour la frustration et les désagréments que vous avez subis avec notre service clientèle et les problèmes que vous avez rencontrés avec la fonction glossaire. Nous comprenons l'importance d'un service fonctionnel et regrettons profondément de ne pas avoir répondu à vos attentes. 😥
Vos commentaires nous sont précieux et nous tenons à vous assurer que nous prenons cette question au sérieux. Nous recherchons activement la cause profonde du problème afin de mettre en œuvre une solution permanente. Nous reconnaissons que le retard important dans la résolution du problème et le manque de communication efficace de notre part n'ont pas été à la hauteur des normes de service que nous nous efforçons de fournir. 🌹
Une fois encore, nous vous présentons nos excuses pour les désagréments que vous avez subis et nous nous engageons à faire en sorte que vos préoccupations soient résolues de manière satisfaisante. Nous vous remercions d'avoir porté ce problème à notre attention et nous apprécions votre patience pendant que nous nous efforçons de rectifier la situation. 🤗
Si vous avez d'autres détails à nous communiquer ou d'autres préoccupations, n'hésitez pas à nous contacter directement. 😊💓
Je vous prie d'agréer, Madame, l'expression de mes salutations distinguées,
Sophie | Etranslate Support
when overpass the words limit. they bill you 10$ per 30 000 words. THEY NEVER WRITE IT ON THE PLANS PRICE. it's a scam. after they dont refund you on your card but on "app credits". very annoying. you have to escape it.
I appreciate you taking the time to share your feedback, and I'm sorry to hear about the challenges you've encountered. Your experience is important to us, and we'd like to address your concerns.
I understand your frustration with the unexpected charges related to exceeding the word limit, and we sincerely apologize for any confusion. To provide more clarity, we acknowledge that the details about these charges were not explicitly outlined in our plans, and we're working to rectify this communication gap.
Regarding the refund issued in app credits, our records indicate that we haven't received the charge on our end, leading to the credit refund. We understand this may not be ideal, and we apologize for any inconvenience caused.
To address your concerns further and explore alternative solutions, I recommend reaching out to Shopify support team. They can offer assistance, provide more information on the refund process, and discuss options tailored to your preferences.
Your satisfaction is our priority, and we would appreciate the opportunity to resolve this matter for you. If you have any questions or need further assistance, please contact our support team, or reach out to Shopify support for additional insights into the refund process.
Thank you for your understanding, and we look forward to the opportunity to assist you further.
Mariadel / Etranslate Customer Support
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience fell short of your expectations, and we appreciate your honesty.
We understand that everyone's perspective is unique, and we would love the opportunity to learn more about your specific concerns. Your insights are crucial for us to identify areas for improvement and ensure a better experience for all our customers.
If you could provide more details about what aspects you found lacking or what issues you encountered, we would be grateful. Our goal is to address any issues promptly and make the necessary improvements to enhance our service/product.
We are committed to providing the best possible experience for our customers, and your feedback is invaluable in helping us achieve that. We hope you'll consider giving us another chance to meet or exceed your expectations in the future.
Thank you for your time and consideration.
Etranslate Customer Support
Their currency converter for Euro doesn't show the right price for EU countries whereas others work with no issue.
I contacted them regarding the issue, and they said that they will look into it if I grant them access to my website. They send invitations with unnecessary access request such as Orders, Customers, Discounts which they do NOT need access to fix the issue. When I choose not to grant these permissions, they basically tell me that they cannot fix it.
It's important to be cautious because these apps may collect your data and either use it or sell it to third-party organizations to generate revenue. I strongly advise against providing access to your private data.
We apologize for the inconvenience caused by the malfunctioning currency converter. We would like to offer our assistance in resolving the issue promptly. We understand that our team may require access to investigate the issue, however, we apologize for any confusion caused by our representative's request for unnecessary access to Orders, Customers, and Discounts. Rest assured that we will take appropriate action regarding this matter.💗
We have sent you a new access request that only requires the necessary information to resolve the issue. We have also sent you an email for further discussion on the matter. We hope to resolve this issue and reconnect with you soon.
Thank you for considering Etranslate as your translation partner, and we assure you of our commitment to providing timely and professional assistance.
GET YOUR FINGER OFF! 24/7 support?! No way! We have been put off for over 3 weeks!!!
We downloaded the app in November and were very satisfied at first. until we were horrified to discover that you can only edit 1,000 products. There was no description or anything like that anywhere. We have several thousand products! It then only worked badly - sometimes only product titles were translated, but not the product information. Even though we pay €20 a month for 80,000 words - which are not available!!! According to the app, our word credits are used up and we should please buy new ones. Which of course we don't want to do. For 3 weeks, the support team has been telling us "that the developers are working on it and we should be patient". We want to uninstall the app - but we are having massive problems with the hreflang tags and URLs generated for the translations - because we have temporarily deactivated several languages. Google is penalizing us massively! ETranslate helps us ZERO - so we turned on Shopify today!
I'm sorry to hear about the frustrations you've experienced with our service. Your feedback is crucial to us, and we apologize for any inconvenience caused. We understand the urgency of your situation and the impact it's having on your business.
We sincerely apologize for falling short of your expectations and for any inconvenience caused. Your satisfaction is our priority, and we're committed to regaining your trust. One of our team members is currently in contact with you to resolve the problem you are experiencing. Your kind response and cooperation are greatly appreciated.
Should you have any further concerns or require assistance, please don't hesitate to reach out. Thank you for bringing these issues to our attention, and we appreciate your patience and understanding.
Customer service is one of the worst there is. All they do is apologize and put a lot of emojis in their messages. But in actuality they don't care and they don't fix BUGs in translations that have been caused by their application.
The application is still buggy at times and has a lot of issues. When there is a problem, there is no way to solve it. You have to follow up with them because they promise you that it will be done in X amount of hours and in response it is absolute silence. All they do is apologize again and say how you are important to them (all the standard CS replies) but it is all a bunch of lies.
Most unreliable application here, going to go out of my way to change my translations with other app.
Thank you for sharing your feedback with us. We sincerely apologize for the negative experience you've had with our customer service. Your feedback is incredibly valuable to us, and we take it very seriously.
We understand your frustration with the bugs in our application and the delays in resolving them. This is certainly not the level of service we aim to provide, and we deeply regret any inconvenience it may have caused you.
We are actively working on improving our application and addressing any issues that arise. Your feedback helps us identify areas for improvement, and we will take immediate steps to ensure that similar issues are avoided in the future.
We would greatly appreciate the opportunity to make things right for you. Please reach out to us directly with any specific concerns or issues you're encountering, and we'll do everything we can to assist you promptly.
Once again, we apologize for any inconvenience, and we thank you for bringing this matter to our attention.
This app is a scam, i installed the app and while i was browsing it i pressed translate to test how it works, later i talked to chat support to to ask few questions and while i was chatting with them i activated the FREE trial and within 2-3 minutes i see they charged me around $30 even though i'm on the free trial.
I just couldn't believe how such an app can scam us like that. however while i was still on the chat with them i asked i need a refund immediately and guess what ? she kept playing games with me for hours by saying oh you did not disable extra charges and you hit auto translate. well i did hit auto translate the minute i installed the app to see if it will translate anything and this is at least 15 minutes before i i even activate the FREE trial.
their game is having hidden fees and the minute you install the app you will be charged so BE VERY CAREFUL.
i activated the FREE trial for 300K words limit per month, so my question is how it's even possible to translate 300K words within 2 minutes ?i did check if there was any translation and i see NONE while i was charged.
The worst experience is dealing with their support via chat, so i gave up after hours trying to get a refund nicely, they charged me within 2 minutes after i activated the free trial and now i have to hustle getting a refund by shopify. i never liked to add a bad review for any app because i'm in business but it was a nightmare dealing with such an app.
We are truly sorry to hear about your negative experience with our app. It is never our intention to cause frustration or inconvenience to our users. We take your feedback very seriously and would like to address your concerns.
First and foremost, we apologize for any confusion regarding the charges during your free trial activation. We understand the importance of transparency, and we strive to ensure that our billing processes are clear and straightforward. We will investigate this matter further to ensure that such issues are resolved and prevented in the future.
Regarding your experience with our support team, we apologize for any inconvenience caused by the delay in addressing your refund request. We aim to provide timely and efficient support to all our users, and we regret falling short of your expectations in this regard. We will review our support processes to ensure that we can better assist our users in the future.
In response to your question about the translation limit, we understand your concerns and will investigate this matter to ensure that our billing system accurately reflects the usage of our services. We apologize for any confusion or inconvenience caused by this discrepancy.
Once again, we sincerely apologize for the negative experience you had with our app and support services. Your feedback is invaluable to us, and we are committed to improving our services to better meet the needs of our users. If you require any further assistance or would like to discuss this matter further, please do not hesitate to contact us.
Thank you for bringing this matter to our attention, and we appreciate your understanding and patience as we work to resolve it.