Langwill: Language Translate
Lees welke hoge kwaliteitsnormen Shopify hanteert voor snelheid, gebruiksgemak en waarde voor de merchants
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GET YOUR FINGER OFF! 24/7 support?! No way! We have been put off for over 3 weeks!!!
We downloaded the app in November and were very satisfied at first. until we were horrified to discover that you can only edit 1,000 products. There was no description or anything like that anywhere. We have several thousand products! It then only worked badly - sometimes only product titles were translated, but not the product information. Even though we pay €20 a month for 80,000 words - which are not available!!! According to the app, our word credits are used up and we should please buy new ones. Which of course we don't want to do. For 3 weeks, the support team has been telling us "that the developers are working on it and we should be patient". We want to uninstall the app - but we are having massive problems with the hreflang tags and URLs generated for the translations - because we have temporarily deactivated several languages. Google is penalizing us massively! ETranslate helps us ZERO - so we turned on Shopify today!
I'm sorry to hear about the frustrations you've experienced with our service. Your feedback is crucial to us, and we apologize for any inconvenience caused. We understand the urgency of your situation and the impact it's having on your business.
We sincerely apologize for falling short of your expectations and for any inconvenience caused. Your satisfaction is our priority, and we're committed to regaining your trust. One of our team members is currently in contact with you to resolve the problem you are experiencing. Your kind response and cooperation are greatly appreciated.
Should you have any further concerns or require assistance, please don't hesitate to reach out. Thank you for bringing these issues to our attention, and we appreciate your patience and understanding.
Sincerely,
Nona|Etranslate Team
its a great app for translating your website! it made my experience very smooth and much faster, great app overall.
Hello KitsuStore,
Thank you so much for your approval, and we are so happy that you are satisfied with our app and service!!!🤩
We are always here if you need our help or if there is anything that we can help with!
Cheers!🥂
Best regards,
Etranslate Team
The customer service is annoying and not helping fast enough. My problems are not solved unless I spam them with questions. Bizarre.
Hello Trendyo Oslo,
Thank you for your valuable feedback. We're sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention. It is unfortunate to know that your expectations were not met. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services. We are assigning a support executive to investigate and resolve your concern.
Also, you can reach us through our email at Etranslate@uppercommerce.com and also via live chat, we are available 24/7. Once again, we deeply apologize for the inconvenience that this was caused you.
Best Regards,
ETranslate Team
In fact, the application is very wonderful and easy to use and has many features, even in the free plan, the top of the splendor. Even the technical support is quick to respond to solve any problem you have. Here I thank Shermelia from technical support
Hello Loreetonlin,
Thank you so much for your approval, and we are so happy that you are satisfied with our app and service!!!🤩
We are always here if you need our help or if there is anything that we can help with!
Cheers!🥂
Best regards,
Etranslate Team
The app is great and easy to use. Customer support has been fantastic(Thanks shermalia).they responded immediately and were able to help me with some issues.
The support really helped me get this app working perfectly. Thank you! If anyone needs a currency+language converter, this is the one you should go with.
I like this app a lot. My store is in two languages and two currencies. The language and currency selector looks great on my website and the app is easy to navigate in. Big thanks to Shermelia for helping me setting up currencies ;)
Hello ForMakers,
Thank you so much for your approval, and we are so happy that you are satisfied with our app and service!!!🤩
We are always here if you need our help or if there is anything that we can help with!
Cheers!🥂
Best regards,
Etranslate Team
I will recommend it to all store owners because the customer support team of the Etranslate is very quick, Thank you soo much.
Thank you for your recommendation and kind words about our customer support team at Etranslate! We are happy to hear that we were able to provide quick assistance and support. If you have any further questions or need help, please don't hesitate to reach out to us.
- Sophie 🥰
Great customer service and the app is easy to use.
Creates mostly on auto mode, or you can select what to translate
Hello Mabell,
We are delighted to have you here! Thank you for sharing your experience with us. It is our pleasure to provide the best possible service to our valued users. Please let us know if there is anything else we can help you with, you can reach us via live chat or email, we are available 24/7 to help. We look forward to the next time when we will be able to serve you again. Have a good day!
Best Regards,
Shermelia | Etranslate
Excelletn support team and very good and easy to use app. However the impact on the store's speed may be revised as I think there are still some consequences..