Locksmith , 483 recensies

Algemene beoordeling
4,7
Cijfers per recensieniveau
  • 89% recensies zijn 5 sterren
  • 2% recensies zijn 4 sterren
  • 1% recensies zijn 3 sterren
  • 2% recensies zijn 2 sterren
  • 6% recensies zijn 1 sterren
6 juli 2018

This app is clever! kudos to the developer! You got brilliant minds. Please make more awesome apps!

Ms Everything001
Verenigde Staten
11 dagen gebruiken de app
9 september 2020

At first, I thought this was a great app, but I had trouble with configuring effective locks, after significant trial and error, not only by myself but my colleagues. The only way to seek help from Locksmith was to email the developer. I did that twice and never received a reply. I'm on a 15-day free trial, and unless I get some support that is effective and timely, I will seek a different app. EasyLockdown seems to get strong reviews.

Wild Seed Project Shop
Verenigde Staten
11 dagen gebruiken de app
Lightward heeft geantwoord 9 september 2020

I hear you. ❤️ Looking back at the emails from yesterday, everything was good to go at that time – it sounded like you were really happy with where things were at. :) I understand that things come up, and I'm sorry that we weren't able to get back to you in time for what you needed today. I get that it's frustrating to have an emergent situation, in which you need help on a tight timeline.

We only received one of the two emails you mentioned in your review. The email came in at 11:12am today (local), about a launch scheduled for 1pm. We were able to get back to you at 3:04pm, two hours after the launch, and just under four hours after your initial email.

Realizing that your deadline has already passed, if there's anything more we can do to help, please let us know. We can't guarantee specific turnaround times, and I understand and respect if that means you need to find a different solution. By all means, do what's best for you and your business.

Thanks for letting us know how this went for you. It all matters.

All the very best,

-Isaac

10 september 2018

Love this app. It's helped us to lock down pricing so only those approved with access can view and those without can still read all about the products. It's alos allowed me to geotarget so only customers in certain areas can purchase products and filter purchasing based on their status. Fantastic customer service and love the help they provided with coding our locks.

PROBEAUTY Group
Canada
11 dagen gebruiken de app
12 april 2021

This was one of those apps that does exactly what it say, with a great UI and flawless integration. Used it to allow check out for those who had pre-ordered some products early ahead of launch and it worked flawlessly. Couldn't be happier.

TRIDOS
Letland
11 dagen gebruiken de app
20 oktober 2022

I had great hopes for this app. It was easy to set up and I wanted to use it to lock one of my products - and make it only accessible to people with the 'secret link'. Sadly, it did not go well. People who had the link and purchased were not tagged with any Locksmith code, but everyone else who didn't have the secret link did had locksmith code added to their details. Someone who did not have the secret link was able to purchase the supposedly hidden product. I contacted customer support and they took over 24 hours to come back to me - with an answer that showed they had not read my question. Finally (over a period of days) they did help and the person was very nice, but the problems remained. Then I deleted the app but the code remained - my fault and they told me to reinstall the app and then disable it first. Which I did. Then they said they had to do it to remove code so I had to reinstall it a second time. They said they had cleared out all the code etc and I could delete the app. The app is deleted BUT now two days on I am getting random new customers having locksmith code applied to their details - and Locksmith is not even installed. I have contacted them again, but I know it is going to be at least 24 hours before I hear anything back to all.
The app is a great idea BUT my experience of it is that it is not great to use. And I just have dread now as I read other reviews as to what other problems its footprint through my site is going to cause.

ARCHEUS | NatFem Botanics
Nieuw-Zeeland
8 dagen gebruiken de app
Lightward heeft geantwoord 24 oktober 2022

Hi there!

Thank you for your feedback! I’m so sorry your experience with Locksmith was not a positive one. Not getting an answer to your email quickly is super frustrating and we totally get that. We know your online business is important to you, and feeling like something is actively causing you friction is not a good place to be in. We hear you, and we are taking steps to improve based on your feedback. So - genuinely - thanks for taking the time to let us know how it went for you.

For anyone reading this - a couple other quick things I'd like to add:

a) Locksmith code can be completely removed from your theme, swiftly and simply, from within the app: https://www.locksmith.guide/basics/removing-locksmith.

b) Using access control, via Locksmith or not, won't always be bulletproof. Secret links and passcodes, for example, can be shared.

c) For some Locksmith configurations (e.g. "secret links"), Locksmith may employ caching (“cookies”). Caching helps customer experience by improving the speed of the Locksmith app on the frontend of your store. The Locksmith cache is stored on the customer's browser, and the traces of this may end up in the "Additional Details" section of orders. If you've deleted Locksmith, seeing these in your orders is not an indication that Locksmith is still embedded in your theme, just that the customer in question is running on the same browser "session" that they were running when you still had Locksmith installed on your store.

All the best,
Erica

29 april 2019

Promising features, but didn't work to lock our entire storefront without major glitches. Was unusable and we uninstalled.

BedJet
Verenigde Staten
10 dagen gebruiken de app
Bewerkt 31 augustus 2020

This app has failed at all levels. After about 2 weeks with this app and with support (which is just, meh) I am finding that this app literally does the opposite of what it is supposed to. Fist the support. There is support, but it takes a day or two to get back to you, even once you get started. I have been going back and forth with them because the items I needed to be hidden were hidden even after tagged from everyone. I was talking about in a search, not by just scrolling through the products. So when support told me that they were coming up by scrolling through the products I tested it and sure enough, there they were. But again, not when using the search. So then I opened up a separate browser and logged out and tested again that they would NOT show up, and there they were. So they don't populate in a search, which is what I need if the customer is logged in with the correct tag. And the items come up for all to see with no tag if they just scroll through the inventory. Now if they click on it it will prompt them to log in, however, there is my wholesale pricing for all to see. The reason for the second star is because they do have support.
*Update* Removed second star because the support, even though it exists, is not that great. I ended up uninstalling the app.

BLV Delivery
Verenigde Staten
10 dagen gebruiken de app
Lightward heeft geantwoord 31 augustus 2020

❤️ Thanks for letting us know how this went for you. We'll always do our best to help, in the most efficient way we can. Please know that our effort is always in earnest, and your feedback is both useful and heard.

All the best,

-Isaac

31 oktober 2019

I used this app to help manage a protected storefront for a client, and not only did it do everything we wanted and more but the staff managing this app are INSANELY resourceful and a major help in almost every regard. If you're on the fence on if you should subscribe for a certain feature, it is absolutely worth it!

Profire Northwest
Verenigde Staten
9 dagen gebruiken de app
Bewerkt 20 juni 2019

WOW... Locksmith works perfectly! it's pretty easy too. We use it for our wholesale pricing! We simply hide the "wholesale" pages and products from our retail customers and vice versa. Oh... customer service is very quick and helpful too! Thank you, guys!

EZ-Level
Verenigde Staten
9 dagen gebruiken de app
12 december 2018

Great app and support to go with it! Simple to use and never had any issues with it. We use this app to restrict certain logged in customers to their customised item list and this app does a great job for that.

workforce-clothing2
Australië
9 dagen gebruiken de app