Locksmith

A very useful app. Well thought-out and easy to use. Mechanic is also brilliant. Lightward displays a quality and professionalism that isn't usually found on the Shopify App market.

Great app with super helpful developer! Issac is so patient despite numerous changes I have requested. He makes sure he understands what you need and accommodate whatever he can do. Functions just as what I need and wish! Thanks Issac!

This app has done exactly what we needed it to do - making certain products and pages visible to select customers only. I found it very simple to set up. We're in the process of building another site and will be using it for that one too. I think the thing that stands out most for me is the amazing support the team offers - fast, helpful replies that cover queries thoroughly.

I have been using this app to restrict access to certain products by customer tag. It has worked brilliantly. Today, I went to add another restriction to a new product, and the app was glitchy. It would not load. I immediately contacted support. Ken responded quickly to let me know they were working on the issue. Within a couple hours everything was corrected and working perfectly again. Things don't always go perfectly. The true measure of a good team is their ability to handle and solve problems as they arise. As such, I give the Locksmith team 5 stars. Keep up the good work.

I think the app works fantastically! one thing I do wish was different was a "save" or "okay" button on the pop up window where you enter the password/criteria for a lock. I never feel like it's saving or not canceling my changes when I have to click out of the window and don't have a confirmation button.

We have been using Locksmith for some six months and are delighted with both their app and their support. Our queries in advance of launching the app were handled very quickly and efficiently and we have found Locksmith to be the most responsive of all the suppliers we have had contact with. In particular, they read our requests and respond appropriately to them – what a delight after dealing with so many companies who half-read requests and churn out standard, unrelated responses!

This week we asked them for help with an issue on our pricing display. Ken responded within six hours (an excellent response time compared to our normal experience) to clarify one point and suggest an extra improvement to take our site even further. Nineteen minutes after our response he had the solution live!

Another price display query arose around the same time, and Ken kindly resolved that for us equally efficiently.

We truly recommend Locksmith and we really appreciate all Ken’s help. I don't think we have ever before received such a prompt, efficient and effective response to any support request!

Carrick Design
UK
Time spent using app: 6 months

Locksmith is an amazing app. Very easy to use, works perfectly. Well engineered. Reliable. It is a crucial plugin for us that allows us to change our entire website and products for regular customers vs wholesale customers.

We've been using this app to lock certain collections in our store, so that we can offer discounted prices to logged in customers only at certain times/on certain days. The app is extremely easy to use, the locks work perfectly and the explanations on how to use them are clear.

Easily recommend this app over the similar ones i tried before. This app thought about everything, every time i needed a particular lock system, Tristan from the support team helped me achive it.

Couldn't say enough good things about this app and developer. Service is great, we had questions and needed some special things as our business isn't your average bear....everytime, we are so glad to be doing business with Locksmith. They really know their stuff and know how to take care of their customers