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Deliver exceptional support: log into customer accounts and assist them with various tasks
Optimize your customer support and deliver better and faster service with little effort. Log in as a customer directly from the admin panel and assist customers with various tasks. Place orders, prepare shopping carts, fill out order details, finish account set-up, fix account-related issues and more. Note: the app doesn’t require you to use Shopify Plus, it just offers different options to login with and without the Multipass technology available in the Plus plan.
- Login to customer account without a password (with Multipass)
- Login as customer once customers grant you assistance (without Multipass)
- Reset customers’ passwords to login to their account (without Multipass)
- Login to customer account from CRM and helpdesk (with API)
- Monitor login activity in logs
- Elementi chiave
- Si usa dal pannello di controllo Shopify
Lanciata
16 marzo 2022
Lingue
Inglese
Questa app non è disponibile in Italiano
Categorie
Prezzi
Basic Plan
Gratis
- Note: no B2B
- 10 logins per month
- Сustomer consent for assistance
- Customer password reset
- Shopify Multipass login compatibility
- API endpoints
Standard Plan
$19 /mese
o a $180/anno con un risparmio del 21%
- Note: no B2B
- Unlimited logins
- Сustomer consent for assistance
- Customer password reset
Prova gratuita di 14 giorni
Pro Plan
$39 /mese
o a $348/anno con un risparmio del 26%
- Note: no B2B
- Unlimited logins
- Сustomer consent for assistance
- Customer password reset
- Shopify Multipass login compatibility
- API endpoints
Prova gratuita di 14 giorni
Basic Plan
Gratis
- Note: no B2B
- 10 logins per month
- Сustomer consent for assistance
- Customer password reset
- Shopify Multipass login compatibility
- API endpoints
Standard Plan
$19 /mese
o a $180/anno con un risparmio del 21%
- Note: no B2B
- Unlimited logins
- Сustomer consent for assistance
- Customer password reset
Prova gratuita di 14 giorni
Pro Plan
$39 /mese
o a $348/anno con un risparmio del 26%
- Note: no B2B
- Unlimited logins
- Сustomer consent for assistance
- Customer password reset
- Shopify Multipass login compatibility
- API endpoints
Prova gratuita di 14 giorni
Tutte le spese sono fatturate in USD. Per gli addebiti ricorrenti e le spese basate sull’utilizzo ricevi una fattura ogni 30 giorni.
Recensioni (6)
Works very well. We went with the Pro Plan. It allowed for direct login within, forcing the sign-in that most reviews complain about.
It works smoothly with both legacy B2C and the new B2B customer models.
Can't say enough good things about this app and it what it has enabled us to do immediately upon installation. It's all cheers from our Customer Service department which can now effectively assist customers with login issues, cart issues, discount testing, etc. Excellent!!
This app don't work. I got my own login name and password when I try to log in to a customer. I don't think you have tested this. Also not serious to give a 5 star from your own develop dep.
Thank you for your review. The app goes through a very thorough technical review by our and Shopify team before being published online. So the Login as Customer app has been approved by Shopify after a few weeks of testing. Could you please tell us what issues you're facing in more detail so we could make it work for you? We suspect that while trying to log in you've got the "Incorrect password and login" issue. In this case, please check this article: https://magefan.com/shopify/apps/login-as-customer/incorrect-email-or-password
Currently, we're working on improving the app user guide, so you can find a solution to your issues and questions faster.
Works great out of the box. Just need to make sure you have a shopify plus account and to turn on multipass.
Didn't give us what we wanted. It prompted to seek approval from the customer. Very dependant on the type of Shopify plan which is disappointing.
Thank you for your review. If you don't use Shopify Plus, you can log in to your customers' accounts in two ways. Asking customers for approval is not the only option. You can also reset the customer's password and log in without approval.
We're sorry for the inconvenience and will try to convey better the conditions of using our app in the description and user guide.
Assistenza
Magefan può rispondere a qualsiasi domanda riguardo Login As Customer ‑ Magefan.
Risorse
Questo sviluppatore non offre assistenza diretta in Italiano.
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