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Deliver exceptional support: log into customer accounts and assist them with various tasks
Optimize your customer support and deliver better and faster service with little effort. Log in as a customer directly from the admin panel and assist customers with various tasks. Place orders, prepare shopping carts, fill out order details, finish account set-up, fix account-related issues and more. Note: the app doesn’t require you to use Shopify Plus, it just offers different options to login with and without the Multipass technology available in the Plus plan.
- Login to customer account without a password (with Multipass)
- Login as customer once customers grant you assistance (without Multipass)
- Reset customers’ passwords to login to their account (without Multipass)
- Login to customer account from CRM and helpdesk (with API)
- Monitor login activity in logs
Bevat onvertaalde tekst
- Hoogtepunten
- Rechtstreeks te gebruiken in het Shopify-beheercentrum
Talen
Engels
Deze app is niet vertaald in het Nederlands
Categorieën
Prijs
Basic Plan
Gratis
- Note: no B2B
- 10 logins per month
- Сustomer consent for assistance
- Customer password reset
- Shopify Multipass login compatibility
- API endpoints
Standard Plan
$19 /maand
of $180/jaar en bespaar 21%
- Note: no B2B
- Unlimited logins
- Сustomer consent for assistance
- Customer password reset
Gratis proefperiode van 14 dagen
Pro Plan
$39 /maand
of $348/jaar en bespaar 26%
- Note: no B2B
- Unlimited logins
- Сustomer consent for assistance
- Customer password reset
- Shopify Multipass login compatibility
- API endpoints
Gratis proefperiode van 14 dagen
Bevat onvertaalde tekst
Alle betalingen worden in USD gefactureerd. Terugkerende en op gebruik gebaseerde kosten worden om de 30 dagen gefactureerd.
Recensies (6)
Works very well. We went with the Pro Plan. It allowed for direct login within, forcing the sign-in that most reviews complain about.
It works smoothly with both legacy B2C and the new B2B customer models.
Can't say enough good things about this app and it what it has enabled us to do immediately upon installation. It's all cheers from our Customer Service department which can now effectively assist customers with login issues, cart issues, discount testing, etc. Excellent!!
This app don't work. I got my own login name and password when I try to log in to a customer. I don't think you have tested this. Also not serious to give a 5 star from your own develop dep.
Thank you for your review. The app goes through a very thorough technical review by our and Shopify team before being published online. So the Login as Customer app has been approved by Shopify after a few weeks of testing. Could you please tell us what issues you're facing in more detail so we could make it work for you? We suspect that while trying to log in you've got the "Incorrect password and login" issue. In this case, please check this article: https://magefan.com/shopify/apps/login-as-customer/incorrect-email-or-password
Currently, we're working on improving the app user guide, so you can find a solution to your issues and questions faster.
Works great out of the box. Just need to make sure you have a shopify plus account and to turn on multipass.
waste of time, switching to customer account , then is logs you out.
why did you even make this app :) waste of time.
as admin you would like to login to any account without the problems your app creating.
Thank you for your feedback. Could you please specify what problems our app is creating during the login process?
Unfortunately, we weren't able to reproduce the issue on our side. It could be related to third-party app incompatibilities.
We've contacted you via email and waiting for your reply to streamline the process of solving the issue.
Ondersteuning
Magefan kan al je vragen beantwoorden over Login As Customer ‑ Magefan.
Hulpbronnen
Deze ontwikkelaar biedt geen directe ondersteuning in het Nederlands.
Geïntroduceerd
16 maart 2022
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