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Very unhelpful that you can't test any options of the app except when you pay first.
What app makes you pay before you can try it, what happened to even a couple of days free trial?
the app didn't work for me and little uninstalled it 5min later after testing the function and still got charged.
If you would have trust in your product you would not operate like this.
So sorry for the inconvenience that you were facing. However, on our pricing plan, we do mention that 14-day free trial is available on the Premium Plan (screenshot: https://prnt.sc/Iz1558tJE25x).
Also, every theme has its own structure and every site has its own 3rd-party apps installed so sometimes code is just not placed into the correct files. If the app wasn't working right away, you can for sure contact us and we will help you with all the setup.
Hopefully, you can reinstall the app and revise your review. Appreciate a lot!
took money from me after uninstalled, now need to file a chargeback.
Far to quick to take payment used it for less than 20 minutes and didnt meet my needs
Dear,
We're sorry for your inconvenience.
Can you contact us at sales@bsscommerce.com to further discuss your problem so that we can help?
We're all ears and hope you give our team to chance to fix your bad experience.
Thank you.
These guys are trying to charge $50/month for the most essential features - not a good way to build your customer base if you ask me. Reply To Developer: You guys are absolute price gouging small businesses, entrepreneurs, and people just starting out by holding the most essential features at an insane amount per month - especially in the time of covid where people have lost their jobs and are continually trying to find new avenues to provide for their families, what you guys do by holding out the features that people need behind a $600/year paywall is despicable.
Hi, I'm Steph from BSS Commerce.
Sorry if you are not satisfied with our pricing plans. However, it would be not fair for us that you installed the app for one minute and left a bad review for its prices without trying to find out how advanced it is.
Honestly, the whole team has been ready to work days and nights to improve the app, introduce new features, and give advice for customers. Thus, hope you give us another chance to understand your problem and help.
I'm always available at sales@bsscommerce.com or in Live Chat.
Hope to hear from you.
Thank you so much for such a valuable review.
However, since you left a 4-star review, it seems like you haven't been 100% satisfied with our app. Hope that you can provide us some more feedback so that we can assist much further and revise your experience.
Looking forward to hearing from you again at "support-sbc@bsscommerce.com".
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there.
Wish your business all good!
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there.
Wish your business all good!