B: B2B Lock Password Protect
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Terrible customer support. I uninstalled the app 7 hours ago and the apps is still functioning on my site (even though I uninstalled it). As a results users are unable to access my site. 7 hours after I contacted the app support nobody came back to me, so basically I wasted the whole working day with users not being able to access my site just because the app can´t be uninstalled and the support team is not coming back to me whatsoever regarding this issue. Even Shopify support was not able to help on this one and told me that basically, I depend on the B2B Login/Lock & Hide Price dev team to solve this issue, which seems to be a ghost team.
We are so sorry for the delay as we are in a different time zone (GMT+7) and you contacted us in the evening of ours. On behalf of the team, we are so sorry for your experience.
We sincerely appreciate you letting us know about the problem you encountered. We guessed that you removed the app from your app list without disabling the app code on your theme (We attached the document in the app already: https://wiki.bsscommerce.com/docs/spf-b2b-login-access-management-app/general/uninstall-the-app-properly-without-leftover-code/). This experience is in no way what we've intended. Again, we're really sorry.
To make this up to you, we'll access your theme and remove all the leftover code. Also, our agents will keep you updated shortly.
Should anything else arise, please reach out to us at sales@bsscommerce.com and our agents will be right there.
Many thanks for your patience.
The free version of this app is great for creating a login page and forcing people to create an account with you, however you have no control over who can create an account and login, I believe there is a option for this with the paid version - most importantly customer service was very helpful!
Thank you for your feedback. Our app is continuously updated to be better every day. We will keep your idea in mind and update the feature soon.
Thank you again.
Great application. Easy to configure and works like i expected. I asked Josephine for some help with customization and she provided a top notch service with her developer Nguyen Van Dong. Very happy
The Customer Support helped me a lot ! they were really nice and polite :) I had a problem with the pricing app where the discounts I put were not working
Thanks for your patience with our app. We already fixed the problem reported and hope you will keep supporting our app.
Best,
Stephanie.
Let me save you some time. This app wants you to download this App and sister App to pay for two features! After loosing many brain cells I realized and deleted App. I found Gorilla Wholesale.. what a blessing. They are fair and give 30 day trial period and you dont have to download another of their apps to add features. B2B people are not dumb you can roll them both into one App then you might have a winner. Thanks but no thanks!
Hi, I'm Steph from the team.
Firstly, sorry for any unsatisfying experience you had with the app. I wish I could have been online at the weekend.
Secondly, about separating the features in two apps, we do know that both Login Access Management and B2B/Wholesale Solution apps are useful for B2B customers. However, having all in one will make it hard to follow and over-budget for other stores.
Our solutions are good for the majority of merchants.
I tried to contact you by email so that I can better understand your requirements and give advices on the most pocket-friendly plans.
Hope to hear from you.
installed it and messed up my SHOP pay options..
Hi there,
This is Jonas from BSS Commerce.
We are so sorry for the inconvenience that you faced with our app. However, our app cannot work along with the Shop function since our app provides functions like access and passcode control. In the meanwhile, according to the Shop's policy, they won't be able to work with such features.
Again, we are so sorry for the situation but this seems to be a misunderstanding. Hopefully you can have another look here and revise your experience.
In case you need any support from our team, don't hesitate to contact us support-sbc@bsscommerce.com for the best assistance.
All the best,
Jonas
I had some small customization requests such as change in warning message for OL limit on cart page & which was resolves by June very quickly with their developer Nguyen Van Duc. Thanks for your quick support.
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there.
Wish your business all good!
We just added it to our website, but haven't gotten a chance to modify anything yet. So far, it's wonderful!
Thanks for using our app. Enjoy <3
This was a great free app, does what it needs to do. Wish there was an option to lock only certain collections and not all. Hopefully they create it in the future version!
Thank you so much for your feedback!
We really appreciate that you chose our app.
We will try our best to improve our app with more advanced functions and will release a better version soon.
No option to lock a specific url or page. Only very general categories can be restricted which is not always the most usefull feature.
**Not bad though for a FREE app
Thank you so much for your precious feedback.
To be honest, this FREE app is our very first Shopify app to test the Shopify market, and to understand the customers better.
Your expected functions are actually planned to implement on phase 2 of the app development, in which our app will be improved with many new features.
We expect to release a new version of our app at the end of March, 2020.
Again, we're really appreciated your valuable feedback to our app and will surely develop our app more to meet the customers' need.
Hope you can give us another chance to support you with our app then.
In the meantime, could you please let me know if the current app is working properly as our description on your store?
If yes, could you please consider modifying your review for our app based on the current condition?
Thank you in advance for your goodwill.