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Would have used the app but the features I needed are 'pro' and the 'upgrade to pro' button is non-responsive.
Hi there, this is Jonas - Customer Support Leader from BSS Commerce.
On behalf of our team, I'm really sorry for the inconvenience that you faced with our app. Our team has right away fixed the issue and things are back on now.
Such a pity that we missed our opportunity to assist you in using our app. I'm not sure if you have already found another solution that fits your needs yet but any other chance you want to tryout our app, we will be right there.
Hopefully, we can support you much further and help you make use of our app features. You can always contact us at sales@bsscommerce.com or drop us a message on our Live Chat.
Looking forward to hearing from you again.
I delete the app but its still on my store.....Please remove it I don't like how its still there after i removed it. Update I was able to remove it by downloading the app again and selecting no at the top of the form.
Hi,
We apologize for this inconvenience,
To delete the app, could you please check if you have selected "Restore all previous settings" before deleting it? This button is at the bottom right corner at the app setting page. If not, please install the app again to restore the setting then you could delete the app totally. Please feel free to contact us if you need any further assistance. We'd like to help you!
Regards,
Nicole.
Very unhelpful that you can't test any options of the app except when you pay first.
What app makes you pay before you can try it, what happened to even a couple of days free trial?
the app didn't work for me and little uninstalled it 5min later after testing the function and still got charged.
If you would have trust in your product you would not operate like this.
So sorry for the inconvenience that you were facing. However, on our pricing plan, we do mention that 14-day free trial is available on the Premium Plan (screenshot: https://prnt.sc/Iz1558tJE25x).
Also, every theme has its own structure and every site has its own 3rd-party apps installed so sometimes code is just not placed into the correct files. If the app wasn't working right away, you can for sure contact us and we will help you with all the setup.
Hopefully, you can reinstall the app and revise your review. Appreciate a lot!
took money from me after uninstalled, now need to file a chargeback.
Far to quick to take payment used it for less than 20 minutes and didnt meet my needs
Dear,
We're sorry for your inconvenience.
Can you contact us at sales@bsscommerce.com to further discuss your problem so that we can help?
We're all ears and hope you give our team to chance to fix your bad experience.
Thank you.
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" or via our Live Chat from the app.
Wish your business all good!
Thank you so much for such a valuable review.
However, since you left a 4-star review, it seems like you haven't been 100% satisfied with our app. Hope that you can provide us some more feedback so that we can assist much further and revise your experience.
Looking forward to hearing from you again at "support-sbc@bsscommerce.com".
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there.
Wish your business all good!
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there.
Wish your business all good!