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I downloaded this app because I read many good reviews, unfortunately, they didn't attend to my request as I have emailed multiple times. I haven't gotten started on the app yet because I am yet to receive any support despite all my emails
Firstly, I'd like to apologize for your experience you had. We will be taking steps internally to ensure this sort of interaction remains an isolated incident. At present, we have contacted you by mail, but we haven't received your reply yet. You can always find us through live chat, which is the fastest way. So sorry again for your bad experience.
Looking forward to connecting with you to re-establish the service-level we take pride in offering our merchants!
Kevin
Customer Success Manager
не работает, с начало все было хорошо, спустя время просто пустой экран в приложение, переустановил и дальше страница все время перезагружается без остановки, поддержке написал, спустя две недели ни ответа ни решения
П.С. Спустя две недели ничего не поменялось, установил снова и снова постоянно перезагрузка
Привет,
Спасибо, что сообщили нам об обновленном опыте работы с нашим приложением. Команда получила информацию о вашей проблеме, и наша команда рассмотрит проблему и устранит ее как можно скорее. Наш специалист по приложениям отправил хорошие новости о решении проблемы для всех пользователей, которые столкнулись с той же проблемой, что и вы, однако мы не получили от вас ответа, и, согласно проверке, мы пропустили отправку вам новостей, нам очень жаль, что наша агент пропустил, чтобы отправить вам продолжение. Команда проверит этот сценарий и больше такого не повторится. Нам очень жаль, что вы удалили наше приложение. Если вы дадите нам шанс, не могли бы вы снова установить наше приложение и увидеть, что проблема теперь решена? В то время, когда вы сталкиваетесь с этим, на нашей стороне есть ошибка, и мы рады услышать ваши отзывы. Мы обещаем, что эта проблема больше не повторится, и мы будем продолжать проверять наш пользовательский опыт.
Наш менеджер приложений отправил вам электронное письмо, не могли бы вы его проверить, и мы с нетерпением ждем вашего ответа. Спасибо за Ваше понимание.
С искренним извинением,
лояльная команда
Great app, easy to set up. And their support is priceless. Best ever! Thanks a lot, Catherine for your quick help
Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service and we are ecstatic that we met that mark! Customers like you make our job a pleasure. Thank you so much, if you may need help, feel free to contact us.
-Catherine
Very user-friendly.
Easy to use.
Easy for customers to use.
Easy to edit.
Very good customer service.
We appreciate you taking the time to write such a great review and providing your thoughts. We are happy to provide excellent service for you, if you have any questions feel free to leave us a message. Thank you a lot.
-Mariadel
Great customer support ever! They respond quickly and provide solutions to the best of their knowledge.
Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service and we are ecstatic that we met that mark! Customers like you make our job a pleasure. Thank you so much, if you may need help, feel free to contact us.
-Christina
Had a very good service. The customer service was very fast to react to my request.
Will definitely recommend this app.
We appreciate you taking the time to write such a great review and providing your thoughts.
We are happy to provide excellent service for you, if you have any questions feel free to leave us a message. Thank you a lot.
-Mariadel
Merci beaucoup pour votre aide durant l'installation d'application . la gentillesse extrême , je recommande +++
Thanks for Mariadel's help, I appreciate all your assistance, thank you! Loloyal is an easy-to-apply software and I highly recommend it to every seller!
Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service and we are ecstatic that we met that mark! Customers like you make our job a pleasure. Thank you so much, if you may need help, feel free to contact us.
-Mariadel
It's an easy to use app. My website has not published yet, it looks nice and clear so far. Staff is friendly and helpful
Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!
-Sophie
Very easy to use, better than other paid Apps in the market & Great Customer Service Support. Thank you Loloyal
We appreciate your kind words and the time you took to provide feedback. Customer service is our first priority, thus we are delighted that we fulfilled it! Your business makes our job rewarding. I sincerely appreciate it.
-Catherine