Loloyal: Loyalty & Referrals
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Clean dashboard, user-friendly format, stylish view. Very happy with the customer service as well, quick response, friendly attitude and very helpful. Thanks much & Recommended!
Thank you so much for your kind words! 😊 We're thrilled to hear that you're enjoying the dashboard and finding it user-friendly and stylish. Our team is always here to help, and we're glad our quick response and friendly attitude made a difference. Your recommendation means a lot to us! 🙏✨ Thanks again!
Best regards,
Sophie|Loloyal Support Team of Channelwill
Fast Service! I'm glad that the support team help me instantly when I have issue.
Thank you for your kind words! 😊 We're thrilled to hear that our support team was able to assist you promptly. We're always here to help whenever you need us. 🙌✨
Best regards,
Sophie|Loloyal Customer Support of Channelwill
We will now use this app for customer retention. It does everything we need it to do. Practice will show whether our customers accept it. A very, very big compliment to the support team, who helped me with some of the setup settings almost in real time, so to speak. This support is unique - thank you very much.
Thank you so much for taking the time to leave such a thoughtful review! We're thrilled to hear that the app meets all your needs for customer retention, and that it's easy to use. Customer acceptance is definitely key, and we appreciate you giving it a try.
We're especially delighted to know that our support team went above and beyond to assist you with the setup. Their dedication to real-time help is exactly what we strive for. We'll be sure to pass on your kind words!
We look forward to helping you achieve your customer retention goals. Please don't hesitate to reach out if you have any questions or need further assistance in the future.
Thanks again,
Nova|Loloyal Support Team of Channelwill
It's got great customer service, fast and friendly UI, and also cheaper than the competition for the same offering. The only company I'd trust for this kind of service moving forward!
Thank you so much for your wonderful review! We're thrilled to hear that you are pleased with our customer service, user-friendly interface, and competitive pricing. It's incredibly rewarding to know that we are the company you trust for this kind of service. Your satisfaction is our top priority, and we're committed to maintaining the high standards you've experienced. Again, thank you for choosing Loloyal!
Best regards,
Kim|Loloyal Support Team of Channelwill
The customer service team is always very dedicated in helping us resolve any issues we encounter during use.
Thank you so much for your kind words! 😊 We're thrilled to hear that our customer service team has been dedicated to helping you resolve any issues. Your satisfaction is our top priority! 🙌✨
Best regards,
Sophie|Loloyal Customer Support of Channelwill
We decided to utilize Loloyal due to their integration with Shopify POS as we have both an online and in person presence. It wasn't until we set everything up that we realized HUGE misses by the app.
1. On the app points for both in-store and online purchases are shown as pooled BUT those points can't actually be combined. In store purchase points accumulate together to make monetary rewards and online purchase points accumulate together to make monetary rewards. The awards then can only be redeemed from where they originated. Ie points/rewards accumulated by online purchases can't be redeemed in store and vis versa. WHY???? It's the same customer purchasing from our brand why in the world would you not allow them to accumulate and redeem the points/rewards on both channels. And if not why would even show them as pooled at any point in the app.
2. There is a Loloyal app to download on Shopify POS yet when a new customer is checking out in-person they can NOT set up an account on the app for POS. So they have to go online to sign up but then can't even use the points they just earned online.
Our in-person locations are in many tourist towns so we love converting our in-person customers into online customers. We had hope Loloyal would be another way of converting to online but oddly enough NOPE.
With all this said I will say that the customer service has been extremely prompt which is much appreciated.
Hello there,
Thank you for your detailed feedback on the Loloyal integration. We sincerely appreciate your insight and understand your concerns regarding the points and rewards system. 🤗
We want to clarify a few key points:
Points Accumulation: Please know that any points your customers earn, whether through online or in-store purchases, are all accumulated into the same account. This means your customers will see a combined total of points, regardless of where they earned them.
Coupon Redemption: While points are pooled together, the key detail is that the coupons themselves are platform-specific. This means:
-A coupon earned from online purchases can only be used online.
-A coupon earned from in-store purchases can only be used in-store.
However, your customers can redeem their accumulated points to generate coupons on either platform—they just need to use those coupons in the place they were created.
We understand that this might not be the ideal scenario you were hoping for, and we’re here to support you as much as possible. Please don’t hesitate to reach out if there’s anything else you need. 🌹
Sincerely,
Sophie | Loloyal Support 🌹
Best Loyalty app I've tested so far! Displays potential points on Product Pages! Great customer service. I'm very happy.
Thank you so much for your kind words! 🌟 We're thrilled to hear that you're enjoying our loyalty app and that our customer service met your expectations. Hearing that you're very happy makes our day! 😊👍 If you need any further assistance, we're always here to help. 🙌
Best regards,
Sophie|Loloyal Support Team
Very effective. Thank you for helping us resolve some issues very quickly
Thank you so much for your kind review! We're delighted to hear that you found our service very effective and that we were able to help you resolve your issues quickly. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
Thank you again for your feedback and support in Loloyal.
Best regards,
Kim|Loloyal Support Team
I recommend Loloyal. Nove was very helpful, she worked fast to resolve my problem and ensured I didn't need help with anything else, and she was very professional. Thank you, Miss Nova.
PS. Sorry for my spelling and typing. my computer was messing up
Thank you so much for your kind words and recommendation! We're thrilled to hear that you had a great experience with Loloyal and that Nova was able to assist you quickly and professionally. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
Best Regards,
Kim|Loloyal Support Team
really a great app for customer retention. FREE plan is also have a satisfied function. And customer service is not AI ,it is real and quick response ,.I have got a full answer to solve my problem. RECOMMED THIS APP
Thank you so much for your fantastic review! We're thrilled to hear that our customer service has been helpful and that you find the app easy to use. Your recommendation means a lot to us!
We're here to assist you anytime you need, so don't hesitate to reach out with any further questions.
Best regards,
Sophie|Loloyal Support Team of Channelwill