Recenze (336)

Celkové hodnocení
4,7
Počty podle úrovně hodnocení
  • 88 % hodnocení s 5 hvězdami
  • 4 % hodnocení s 4 hvězdami
  • 1 % hodnocení s 3 hvězdami
  • 1 % hodnocení s 2 hvězdami
  • 6 % hodnocení s 1 hvězdami
22. srpen 2025

I emailed a question about a major issue we had for getting a specific type of label. Not sure if it was even something that could be done. To my surprise it was not just answered but the steps given and care to address my follow up questions and confirm I was on the right track. I greatly appreciate true, real life help from customer service - AI can not match this service. Thank you for all your help Loop CX!

The Office of Angela Scott
Spojené státy
Doba používání aplikace: Více než 5 roky
Vývojář Loop odpověděl 24. září 2025

This is awesome feedback, thanks so much for sharing! We’re so glad you had such a great experience with our team, they're the best! 💙

16. září 2025

Loop Returns & Exchanges offers outstanding customer service — always ready to help with anything. The system is user-friendly, lets us track every return with ease, and smoothly handles about 95% of our cases. Even the exceptional ones are clearly highlighted, making them simple to resolve quickly. A great partner to our company. Personal thank you to Ali and Rece for each support they've provided.

RainSisters
Lotyšsko
Doba používání aplikace: 11 měsíci
Vývojář Loop odpověděl 24. září 2025

This is such a thoughtful review - thank you for sharing! 🌟 We’re so glad Loop has been a strong fit, and shoutout to Ali and Rece 👏

25. září 2025

The support we receive from Loop is fantastic. If ever a rare technical issue pops up, they provide quick and easy-to-manage resolutions, ensuring little customer impact on our side. Highly recommend their platform for your returns!

MESHKI US
Spojené státy
Doba používání aplikace: Téměř 3 roky
Datum úprav: 23. září 2025

Rece has been our support specialist a number of times and always answers us quickly, with clear and concise answers that have detailed directions. Even when the solution isn't exactly what we needed, there's always some sort of work around solution supplied. Excellent service.

alexevenings.com
Spojené státy
Doba používání aplikace: Více než rokem
Vývojář Loop odpověděl 20. srpen 2025

Thanks for the review 💙 Our team always aims to provide timely and helpful support so we're glad you've had that experience!

18. červenec 2025

We have had a great experience with Loop, its really smoothed out our returns processes and allowed us to offer so much more to our customers than just a return and refund. I would like to highlight the Loop customer service. We have several integrations running into Loop, the main one being Brightpearl. We recently had an integration issue we needed resolved and the team did a brilliant job in getting this sorted quickly for us while keeping us updated through the whole process and even checking in a week after the fix to make sure everything was still running as expected. Cannot recommend Loop enough.

TBCo
Spojené království
Doba používání aplikace: 11 měsíci
Vývojář Loop odpověděl 20. srpen 2025

Hearing how Loop has streamlined your returns and helped you deliver more for your customers means everything to us 💙 Thank you so much for your review!

6. říjen 2025

e have been using loop for about 2 years, this company has offered us zero value, and when we wanted to switch to another company the "auto renewed" our policy very quietly. They send you 1 email and if you don't respond they will lock you in. They just care about their bottom line and not actually helping you make money.

We switched to another company and it has been the most fantastic experience. They actually care about making you money not just upselling.

ReCellExchange
Spojené státy
Doba používání aplikace: Více než 2 roky
11. srpen 2025

We've been using Loop Returns for a little over a year and are highly satisfied with the app itself, as well as the support when necessary. From the our most complicated custom scenarios to my most obvious oversight, the Loop team has been very responsive.

Bluffworks
Spojené státy
Doba používání aplikace: Více než rokem
Vývojář Loop odpověděl 20. srpen 2025

Thank you for the kind feedback 🙏 We love supporting our merchants and are glad you're having such a smooth experience!

15. červenec 2025

Loop has helped our company streamline our customer return processes, saving us a significant amount of time and money. Also, they are always adding to and improving their offerings, which continue to add to the value we get from using Loop. Lastly, their customer service team is fantastic and quick to help answer our questions.

Aletha Health
Spojené státy
Doba používání aplikace: Téměř 2 roky
Vývojář Loop odpověděl 18. červenec 2025

Thank you for the kind words! Glad Loop is saving you time and that the improvements keep adding value - that's what we love to hear 💪

24. červen 2025

Loop Returns and Exchanges work great with our Shopify store. I have received nothing by great customer service while they helped onboard us to the Offset program and anytime I have an issue they not only respond quickly but actually help and do things like pre-build the workflow for what I need vs just sending links for me to figure it out on my own. I highly recommend Loop.

Hem Support Wear
Spojené státy
Doba používání aplikace: 10 měsíci
Vývojář Loop odpověděl 18. červenec 2025

So glad to hear Offset is working well for you! Happy our team made setup seamless! 🙌

18. září 2025

Loop Returns & Exchanges has been a great solution for Body Glove. We've been able to optimize returns management & flow in a complicated drop ship model.

Body Glove
Spojené státy
Doba používání aplikace: Téměř 2 roky
Vývojář Loop odpověděl 24. září 2025

This is awesome feedback, thanks so much for sharing! We’re thrilled Loop has helped streamline and optimize your returns. Excited to keep supporting Body Glove as you grow 🙌