Recenze (189)

Celkové hodnocení
4,6
Počty podle úrovně hodnocení
  • 86 % hodnocení s 5 hvězdami
  • 4 % hodnocení s 4 hvězdami
  • 2 % hodnocení s 3 hvězdami
  • 2 % hodnocení s 2 hvězdami
  • 7 % hodnocení s 1 hvězdami
30. říjen 2024

We’ve been thrilled with our partnership with Loop Return! Their return portal has seamlessly integrated with our CX platform and Shopify store, making the entire returns process a breeze. This automation has been a game-changer for us, reducing our customer support demand and freeing up our CS agents to focus on other customer inquiries.

Loop Return’s team goes above and beyond with their support. They’ve been incredibly responsive and readily available whenever we needed account adjustments, upgrades, or assistance with new features. The team also excels in guiding us through upgrades, ensuring we’re maximizing all the tools they offer.

If you’re looking for a return solution that’s efficient, reliable, and backed by outstanding support, we highly recommend Loop Return. They’ve streamlined our workflow and helped us create a better experience for our customers.

The Adventure Challenge
Spojené státy
Doba používání aplikace: Více než 2 roky
Vývojář Loop odpověděl 4. listopad 2024

Wow, we're so glad to hear that our partnership has been such a game-changer for you! 🎉
Seamless integrations and stellar support are what we strive for, and we're thrilled that your team is feeling the benefits.
Thanks for the amazing review! 🙌

22. listopad 2024

Loop has earned its place as the industry leader for returns/exchanges/warranties. We've been using Loop for several years and it's always the app we have to worry the least about. It works as it should, the backend is user-friendly, the frontend is customer-friendly, and every time I've had a question their support team is prompt, friendly, and incredibly helpful.

Ombraz Armless Sunglasses
Spojené státy
Doba používání aplikace: Téměř 5 roky
5. listopad 2024

Loop is a great returns solution and they have an awesome Customer Service. Whenever we have issues with the app, their team is one email away and is super fast with the resolution. No downtime on our end which is super awesome.

Section 119
Spojené státy
Doba používání aplikace: Asi 4 roky
Vývojář Loop odpověděl 7. listopad 2024

Thank you for sharing your experience! 🙌💙
We’re thrilled that our team has been able to provide fast, effective solutions whenever you've had any issues. Our goal is to keep everything running smoothly, and it’s fantastic to know we’ve succeeded in that for you!

4. listopad 2024

I've had a great experience when reaching out for help from Loop. Someone gets back to you in less than 24 hours and is always will to give details instead of sending you a link to a help center article that you may have already read. Gabbi has been super helpful!

ILIA Beauty
Spojené státy
Doba používání aplikace: 3 měsíci
Vývojář Loop odpověděl 7. listopad 2024

Thank you so much for your kind words! 💙
We’re thrilled to hear that your experience with Loop has been positive and that Gabbi has been supportive. Our team strives to provide timely and detailed support, and we appreciate you taking the time to share your feedback!

25. listopad 2024

We’ve been using Loop Returns for over a year now, and we couldn’t be happier with the experience. The platform is incredibly user-friendly, making it seamless for our customers to process returns. The Loop team is always ready to assist, accommodating all our requests with exceptional responsiveness and support. Overall, Loop has significantly improved our return process, enhancing customer satisfaction and operational efficiency. Highly recommended!

Terijon.com
Spojené státy
Doba používání aplikace: Více než rokem
10. září 2024

First, let's talk experience:

- Loop has had THE best enterprise onboarding experience we've had. Their multi-collaboration tool made implementation a breeze, despite having to rope in multiple external teams (email, devs, CS, etc). Everything was laid out in explicit detail, with step-by-step guides and time estimates as well. I wish every company were as organized as Loop's onboarding process.
- Olivia (sales), Taylor (implementation), and Wendy (merchant success) have been lovely to work with. Each person we've worked with at Loop has been highly responsive, which I love — previous companies we worked with felt like emailing into the void.

Next, let's talk product:

- Both we and our customers LOVE the Shop Now feature. Most of our products don't have variants, so we were previously limited by variant-only exchanges.
- Our older customer love having the option for printerless returns in our various markets. This allowed us to replace a second app we were using for printerless returns in Canada and it helps us be accessible.
- The analytics reporting is in depth, while not requiring a data science degree. (If you know you know!)
- Loop has integrations with the rest of our tech stack, including our WMS. This is huge. I will say that the integration with Rise has been a bit buggy, but I believe that's a problem on the Rise side (not the Loop side).

Pricing:
- We were previously on a flat monthly fee rather than a pay-per-return model, and from a finance perspective, I much prefer the stability of monthly fees. That said, they're also rolling out a new model where technically the customer pays instead of the merchant.
- Only complaint is that the invoicing team sends the invoice the exact same day they automatically charge it, and since that amount can significantly vary, sometimes it leaves our finance team scrambling.
- Overall, there are certainly cheaper return platforms, but I think Loop provides enough value for the price that it charges. :)

Kate Hewko
Spojené státy
Doba používání aplikace: 8 měsíci
Vývojář Loop odpověděl 2. říjen 2024

Thank you for the glowing review! ⭐️💙

We’re thrilled to hear the onboarding process went smoothly and that our team was there to support you every step of the way. Equipping your team with the necessary tools to deliver seamless returns is always our goal, and we’re delighted to know our product is delivering just that!

We appreciate your feedback and will definitely share with the team!

5. listopad 2024

The team over at Loop is SO WONDERFUL and responsive! We are a small team and it helps to have partners who truly support and help.

Go Loop! And bit shout out to Rece!!!

Duckfeet USA
Spojené státy
Doba používání aplikace: Více než 5 roky
Vývojář Loop odpověděl 7. listopad 2024

Thanks for the fantastic review! 🤩
We’re glad to hear that Rece and the team have been able to provide the support you need. We understand the importance of having reliable partners, and we're so happy to be that for you. 💙

4. listopad 2024

Loop has been a great "value added" app as we work towards better for our customers and staff, support and team gets' an A+

ciele athletics
Kanada
Doba používání aplikace: Více než rokem
Vývojář Loop odpověděl 7. listopad 2024

We’re so glad that Loop has been able to provide value for both your team and your customers. Thank you for the A+ rating! 🤩💙

7. listopad 2024

Emma is always so helpful and very friendly.
very responsive to emails, never have to wait a long time to get an answer :) Thank you!

French Dressing Jeans Inc.
Kanada
Doba používání aplikace: 6 měsíci
Vývojář Loop odpověděl 18. listopad 2024

Thank you for taking the time to leave a review! 🤩🙌
Emma is an amazing part of our team, and we’re so happy to hear that her responsiveness and helpfulness are making a positive impact. We appreciate you!

6. listopad 2024

Thornton on the support team has been a great help and helped me resolve my issues promptly! Thanks again, Thornton!

State and Liberty Clothing Company
Spojené státy
Doba používání aplikace: Více než rokem
Vývojář Loop odpověděl 18. listopad 2024

Thank you for the review! 💙⭐️
So happy to hear Thornton has made such a positive impact. We’ll be sure to pass along your kind words to him!