Recensioni (184)

Valutazione complessiva
4,5
Numero di recensioni per livello
  • Il 85% delle recensioni ha 5 stelle
  • Il 4% delle recensioni ha 4 stelle
  • Il 1% delle recensioni ha 3 stelle
  • Il 2% delle recensioni ha 2 stelle
  • Il 8% delle recensioni ha 1 stelle
15 agosto 2023

Loop has made the process of our returns simple and effective. In addition to that their support team has been super helpful and friendly. Returns used to be a laborious process, but with Loop we have been able to focus on other areas of our company which has helped us grow. Also shoutout to Ash at Loop for be an amazing rep for us over the years!

GORUCK
Stati Uniti
Quasi 2 anni di utilizzo dell’app
Loop ha risposto 18 settembre 2023

We love hearing this and appreciate you taking the time to leave us this review! We'll be sure to let Ash know as well 🙌

4 maggio 2023

Loop has the best customer support team. They are always really quick to reply with resolutions. Loop is great and makes our return system workflow go so smoothly.

LiCi Fit
Stati Uniti
Quasi 2 anni di utilizzo dell’app
7 novembre 2023

We've been on the platform for almost a year and could not be more pleased. We had been on an alternative platform previously but due to several shortcomings and account reporting issues we elected to look at alternatives. We shopped over 3 leading platforms and ultimately selected Loop and could not have been more pleased. The onboarding process was extremely smooth and really fast. The platform was very intuitive and we were able to complete most of the configuration ourselves but the support and responsiveness of the Loop team really made the process seamless. The feedback from our customers is extremely positive and the return / exchange process is frictionless. Thank you Loop.

Sunday Swagger
Stati Uniti
Oltre un anno di utilizzo dell’app
Loop ha risposto 9 novembre 2023

This is music to our ears! Thank you for sharing these kind words. We love hearing about your smooth onboarding experience, how intuitive you find the platform, and the positive feedback you're getting from your customers 🙌 We're excited for a great future together!

26 maggio 2023

We have been using Loop for a year and a half and it has completely overhauled the way we process returns and exchanges for the better. It is saving our team so much time and work and Loop integrates so well with many of the apps we use, especially Gorgias. Super user friendly interface and support is alway great!

Kulani Kinis
Australia
Oltre un anno di utilizzo dell’app
Loop ha risposto 30 maggio 2023

We love hearing how we've saved your team time and work! Thanks for sharing this with us!

9 maggio 2023

We came from Happy Returns and so much happier with Loop. Our CSM is exceptional and their CS team is responsive and willing to dig into issues quickly. Highly recommend Loop as a return platform, plus allowing our customers to Shop Now with our entire catalog is a huge benefit.

TA3SWIM
Stati Uniti
Oltre un anno di utilizzo dell’app
Loop ha risposto 10 maggio 2023

Thanks so much for the positive feedback! We're just as excited about Shop Now as you are!

18 maggio 2023

I concur with the observations pertaining to the set-up process, which currently involves a significant degree of manual effort and encompasses steps that may not be directly applicable to your particular store, thus potentially leading to time inefficiencies. Nevertheless, I must commend our onboarding specialist, Jess, for displaying exceptional responsiveness and attentiveness in addressing the numerous enquiries I raised throughout the onboarding phase. Notably, Jess readily accommodated my requests for assistance, going so far as to extend her availability by staying beyond regular working hours to conduct a video call, considering the geographical distance between our respective locations (Australia and the USA). While our launch of LOOP is still pending, initial assessments indicate that it holds the potential to enhance our customers' user experience and presents a straightforward interface for their utilisation.

Cheeky Chickadee Store
Australia
Oltre un anno di utilizzo dell’app
Loop ha risposto 22 maggio 2023

Thanks for sharing your experience as you onboard with Loop! We're thrilled to be working with you and will be sure to share your kind words with Jess!

30 maggio 2023

Loop helped us simplify our entire return workflow and work load. The Shopify Integration is super helpful and makes for less manual work on our end! The analytics are insightful, easy to use, and help drive to make changes in products/systems. The Support team is always responsive and helpful as well! Really looking forward to the Shop Now feature getting started for us this year!

Truewerk
Stati Uniti
Oltre un anno di utilizzo dell’app
Loop ha risposto 31 maggio 2023

We love hearing this and are excited for you to get the Shop Now feature started as well!

17 maggio 2023

Loop has made a huge difference in how we manage returns, exchanges and refunds. Their tool does 95% of the work for me and allows me to focus on growing my store.

I'm excited to see how they can retain additional revenue in the future and also learn more about customer trends, sizing and more. Would definitely recommend them + their team!

Icy Minded
Stati Uniti
Oltre un anno di utilizzo dell’app
Loop ha risposto 17 maggio 2023

We're excited to continue growing with you! Thank you for these kind words!!

12 maggio 2023

Loop has really helped us push exchanges and make the entire return experience as easy as possible for our customers. The advanced analytics are great, giving us helpful insights on who is returning items a lot, products etc. A game changer!

Larsson & Jennings | Official Store | USA
Stati Uniti
Oltre un anno di utilizzo dell’app
Loop ha risposto 12 maggio 2023

Thanks for this insightful review! We love hearing about your experience with us! Happy Friday 🥳

13 ottobre 2022

We use a full enterprise version of Loop, which this app is a part of. We love it. Great UI for customers and CX staff. Self-service workflows and customization that allow for various SKU-level outcomes on the fly. Reliable and detailed event data that is exportable. Constant product improvements, informed by feedback their team proactively gathers. The company has strong partnerships with Shopify and certain 3PLs and CX platforms. It can be pricier than other options, especially for smaller merchants, but the time savings Loop creates for our staff offsets the software costs.

Birdies
Stati Uniti
Oltre un anno di utilizzo dell’app