Recensioni (287)

Valutazione complessiva
4,7
Numero di recensioni per livello
  • Il 87% delle recensioni ha 5 stelle
  • Il 5% delle recensioni ha 4 stelle
  • Il 1% delle recensioni ha 3 stelle
  • Il 2% delle recensioni ha 2 stelle
  • Il 6% delle recensioni ha 1 stelle
30 giugno 2022

We are going on our fourth year of using Loop! Loop is constantly adding new functionality that adds value to our customers and team and we are thrilled to have them as a partner.

Sarah Flint
Stati Uniti
Quasi 3 anni di utilizzo dell’app
23 maggio 2023

We've used Loop since October 2020, and we've been pleased with its user-friendly features and continued functionality improvements. Loop keeps us informed of new capabilities and easy how-to instructions for updating settings where necessary.

Our rep, Ben, is helpful, responsive, and hands-on where assistance or help is needed. Any time we've reached out to their support team, they are friendly and provide updates and resolutions where necessary.

Thank you, Ben and team, for your continued support, additional functionality, and commitment to your users.

The Citizenry
Stati Uniti
Quasi 3 anni di utilizzo dell’app
Loop ha risposto 23 maggio 2023

Thank you for YOUR continued support! We love hearing your feedback! 💙

31 maggio 2023

We love LOOP. Their support system is A+, wonderful team to communicate with. They are able to handle returns for our multiple different warehouses with no issue, and have simplified our return process fully.

Jessica Simpson
Stati Uniti
Quasi 3 anni di utilizzo dell’app
Loop ha risposto 31 maggio 2023

Thank you for sharing this wonderful review with us! We love hearing how we've helped simplify your return process 💙

29 dicembre 2022

Great returns and exchange app especially for exchange heavy businesses. No one ese really has the feature set to help manage and maximize exchanges over returns. Been a great boost for our biz.

The Perfect Jean
Stati Uniti
Oltre 2 anni di utilizzo dell’app
Loop ha risposto 10 gennaio 2023

Thanks for taking the time to leave us this review! We appreciate it. :)

4 aprile 2024

I recently reached out to Loop to check about the connection process when updating our Shopify theme. Their customer service was incredibly helpful and quick getting back to me. They explained things thoroughly, sent links to support docs, and checked my specific site to make sure things were in good shape. Their support docs were better than many apps' docs' I have used, and the responses were so fast. Thanks Loop for being such a great Shopify app!!

Ridge Merino
Stati Uniti
Oltre 2 anni di utilizzo dell’app
Loop ha risposto 12 aprile 2024

Thanks for sharing your great experience with our customer service team! 🙌

23 maggio 2023

Loop has been a great business to work with! Our MSM Laura is very responsive and meets with our team frequently to go over new features and answer any questions.

The app integrates seamlessly in Shopify and leaves timeline notes for our team to get a full picture of the exchange // return scenario. 5/5 for sure

Pit Viper
Stati Uniti
Oltre 2 anni di utilizzo dell’app
Loop ha risposto 23 maggio 2023

Thank you for sharing and we'll be sure to share these kind words with Laura as well!

Data modifica: 22 gennaio 2024

Loop has been a great resource in helping our customers with their returns and exchanges. It gives them the ability to find another item of off our website in exchange, without leaving the page! The support team and reps have been wonderful in helping us with integration and solving any issues that arise.

Three Nails Clothing
Stati Uniti
Oltre 2 anni di utilizzo dell’app
Loop ha risposto 2 giugno 2023

We love hearing how we've helped you and your customers! Thank you for this review! 🙌

29 febbraio 2024

The customer service at Loop is great! Super attentive and quick to respond and find a solution for you.

Supernatural
Stati Uniti
Oltre 2 anni di utilizzo dell’app
Loop ha risposto 20 marzo 2024

We love hearing this! Thank you for sharing!

7 marzo 2024

We've been using Loop for almost 3 years. They cover most, if not all, options we would ever need for our store. Their "Shop Now" and "Instant Exchange" features are awesome. It was an easy initial set up and very low maintenance upkeep. Our Merchant Success Manager, Jackie, is amazing. Jackie is friendly, helpful, and gets to the bottom of any questions we ask. The ability to offer our customers a bonus credit towards a new order or their Store Credit refund, has been a game changer. Our partnership has been great!

Constantly Varied Gear
Stati Uniti
Oltre 2 anni di utilizzo dell’app
Loop ha risposto 20 marzo 2024

Thanks for sharing your great experience with us! We especially love hearing how useful you are finding our features like Show Now & Instant Exchange. We'll be sure to share your kind words with Jackie!

9 marzo 2024

Best-in-class returns solution for Shopify stores. A little bit pricey but worth it if you're serious about optimising customer experience!

Threadheads
Australia
Oltre 2 anni di utilizzo dell’app
Loop ha risposto 20 marzo 2024

Best-in-class solution is what we're going for! 🙌 Thanks for sharing!