Recensioni (183)

Valutazione complessiva
4,6
Numero di recensioni per livello
  • Il 86% delle recensioni ha 5 stelle
  • Il 4% delle recensioni ha 4 stelle
  • Il 1% delle recensioni ha 3 stelle
  • Il 2% delle recensioni ha 2 stelle
  • Il 7% delle recensioni ha 1 stelle
27 marzo 2024

Great Support from Loop's Customer service team: fast, clear and detailed explanations that help understand the issues encountered as well as find the correct solutions to the problems.

Keep on the great work!

Viscata
Stati Uniti
Circa un mese di utilizzo dell’app
Loop ha risposto 2 aprile 2024

We'll be sure to let our customer service team know about your great experience! Excited to continue working together 🙌

31 gennaio 2024

We considered several different apps to handle product returns, but Loop Returns checked all the boxes for us. The integration with Shopify was easy and the customizability of the platform allowed us to tailor the customer experience. The onboarding was great and our specialist was quick to provide assistance and support as needed to get us up and running right away. Highly recommended.

7 TERRA
Stati Uniti
19 giorni di utilizzo dell’app
Loop ha risposto 12 febbraio 2024

Thank you for sharing your positive experience with us! We appreciate your recommendation and look forward to continuing to support your business 🙌

2 maggio 2024

Wendy was fabulous! She is a wealth of knowledge and we left knowing we're in great hands.

Commando®
Stati Uniti
9 mesi di utilizzo dell’app
Loop ha risposto 10 maggio 2024

We'll be sure to let Wendy know about your great experience! Thanks for leaving this review 🙌

4 marzo 2024

CX is very responsive and quick to help!

Fresh Clean Threads
Stati Uniti
Quasi 5 anni di utilizzo dell’app
Loop ha risposto 20 marzo 2024

Thank you for sharing! 🤩

Data modifica: 20 settembre 2021

Best RMA system on the market! Not only is it affordable but My account Managers and support team have been great. Can't wait to see all the new additions to their roadmap for 2022!

QALO
Stati Uniti
Oltre 6 anni di utilizzo dell’app
1 novembre 2022

We love loop! It's by far the best experience for customers and also CX employees to navigate as well. Super clean and easy experience from start to finish, and there's always exciting updates that Loop is coming out with to better it. You can customize the portal so that it feels very on brand, and even have the customer shop directly on your site with their store credit. From a CX/employee perspective, the analytics and reports have helped us lower return rates on specific products as well. Shoutout to Bryan H. who is our rep and is super quick to help anytime we need assistance!

Free Fly Apparel
Stati Uniti
Quasi 6 anni di utilizzo dell’app
12 maggio 2023

Loop has been a reliable and trusted partner for several years, consintently demonstrating a commitment to innovation in their product offerings while taking our feedback into consideration. Their support team is very responsive and prompt in addressing our inquiries. Their dedicated MSM's have made it clear that our growth and customer experience is their top priority!

LIVERPOOL LOS ANGELES
Stati Uniti
Oltre 5 anni di utilizzo dell’app
Loop ha risposto 15 maggio 2023

We love hearing from our long-time partners! 💙 Thanks for this insightful review!

1 novembre 2023

Loop has been great for us. We've fully automated our returns process which is a win-win for our support team and our customers. Every month, we review the Return Reasons reports to see how we can improve our products, website, and marketing.

Tortuga
Stati Uniti
Oltre 5 anni di utilizzo dell’app
Loop ha risposto 6 novembre 2023

Thank you for taking the time to leave this review and for sharing these kind words! We love hearing how you are taking advantage of the Return Reasons reports 🙌

9 maggio 2023

Very easy platform to navigate with helpful insights. Automates the return/exchange process which frees up time for our team to better help customers with other issues. Responsive and thoughtful assistance when called upon as well!

Criquet Shirts
Stati Uniti
Circa 5 anni di utilizzo dell’app
Loop ha risposto 10 maggio 2023

Thank you for sharing your experience with Loop! 🙌

Data modifica: 22 settembre 2021

I can't say enough positive things about the Loop Return platform, it integrates seamlessly with Shopify, has several pre-built 3rd party integrations, and importantly enough the user experience of the platform is super simple for our entire CX team. Beyond the platform itself, the team at Loop is top-notch! Everyone we've encountered and worked with has been amazing and super helpful. Our account team at Loop always goes the distance (and sometimes beyond!) for us and they are always ready and more than willing to jump into and understand the details of our business processes to ensure that our customers are always having the best possible return experience every step of the way! We consider the Loop team as a true extension of our team here at Princess Polly.

Princess Polly USA
Stati Uniti
Quasi 5 anni di utilizzo dell’app