Recensioni (240)

Valutazione complessiva
4,7
Numero di recensioni per livello
  • Il 87% delle recensioni ha 5 stelle
  • Il 5% delle recensioni ha 4 stelle
  • Il 1% delle recensioni ha 3 stelle
  • Il 2% delle recensioni ha 2 stelle
  • Il 5% delle recensioni ha 1 stelle
21 febbraio 2025

Very helpful customer service :)

LAMADECLOTHING.com
Stati Uniti
6 mesi di utilizzo dell’app
Loop ha risposto 28 febbraio 2025

We appreciate your feedback! Our team is always happy to help. Thank you for sharing! 🙌

9 gennaio 2025

Excellent support

PAKA®
Stati Uniti
Oltre 4 anni di utilizzo dell’app
Loop ha risposto 14 gennaio 2025

Your support means everything to us!
Thank you for the review 🤩🙌

6 novembre 2024

Thornton on the support team has been a great help and helped me resolve my issues promptly! Thanks again, Thornton!

State and Liberty Clothing Company
Stati Uniti
Oltre un anno di utilizzo dell’app
Loop ha risposto 18 novembre 2024

Thank you for the review! 💙⭐️
So happy to hear Thornton has made such a positive impact. We’ll be sure to pass along your kind words to him!

21 gennaio 2025

The Loop team is always helpful in finding solutions!

needed.
Stati Uniti
Circa un anno di utilizzo dell’app
Loop ha risposto 3 febbraio 2025

Thank you for the 5 ⭐️'s! We're always here to help.

1 novembre 2024

Really helpful support. Was really easy to find help and my issue was responded and dealt with in a very timely manner.

Surprizeshop
Regno Unito
9 mesi di utilizzo dell’app
Loop ha risposto 4 novembre 2024

We love to help and make things simple for our merchants! Thanks for the review 💙⭐️

20 febbraio 2025

Rece was wonderful!

Shibumi Shade
Stati Uniti
Circa 2 anni di utilizzo dell’app
Loop ha risposto 28 febbraio 2025

We’ll be sure to pass this along to Rece! Thanks for the shoutout 🙌

12 novembre 2024

Easy to Use, Monitor and Process Requests.

Rest (CA)
RAS di Hong Kong
Oltre un anno di utilizzo dell’app
Loop ha risposto 18 novembre 2024

Thanks for your positive feedback!
We’re so happy to know that Loop is working well for you. 💙⭐️

10 settembre 2024

First, let's talk experience:

- Loop has had THE best enterprise onboarding experience we've had. Their multi-collaboration tool made implementation a breeze, despite having to rope in multiple external teams (email, devs, CS, etc). Everything was laid out in explicit detail, with step-by-step guides and time estimates as well. I wish every company were as organized as Loop's onboarding process.
- Olivia (sales), Taylor (implementation), and Wendy (merchant success) have been lovely to work with. Each person we've worked with at Loop has been highly responsive, which I love — previous companies we worked with felt like emailing into the void.

Next, let's talk product:

- Both we and our customers LOVE the Shop Now feature. Most of our products don't have variants, so we were previously limited by variant-only exchanges.
- Our older customer love having the option for printerless returns in our various markets. This allowed us to replace a second app we were using for printerless returns in Canada and it helps us be accessible.
- The analytics reporting is in depth, while not requiring a data science degree. (If you know you know!)
- Loop has integrations with the rest of our tech stack, including our WMS. This is huge. I will say that the integration with Rise has been a bit buggy, but I believe that's a problem on the Rise side (not the Loop side).

Pricing:
- We were previously on a flat monthly fee rather than a pay-per-return model, and from a finance perspective, I much prefer the stability of monthly fees. That said, they're also rolling out a new model where technically the customer pays instead of the merchant.
- Only complaint is that the invoicing team sends the invoice the exact same day they automatically charge it, and since that amount can significantly vary, sometimes it leaves our finance team scrambling.
- Overall, there are certainly cheaper return platforms, but I think Loop provides enough value for the price that it charges. :)

Kate Hewko
Stati Uniti
8 mesi di utilizzo dell’app
Loop ha risposto 2 ottobre 2024

Thank you for the glowing review! ⭐️💙

We’re thrilled to hear the onboarding process went smoothly and that our team was there to support you every step of the way. Equipping your team with the necessary tools to deliver seamless returns is always our goal, and we’re delighted to know our product is delivering just that!

We appreciate your feedback and will definitely share with the team!

30 ottobre 2024

I appreciate Emma's help!

Vivamacity
Stati Uniti
Quasi 3 anni di utilizzo dell’app
Loop ha risposto 4 novembre 2024

We love hearing that Emma’s support was appreciated! Thanks for taking the time to leave a review 💙🙌

3 ottobre 2024

Great app! Easy for our customers to use and their customer service is very helpful and responsive.

invisaWear®
Stati Uniti
Quasi 4 anni di utilizzo dell’app
Loop ha risposto 15 ottobre 2024

Thanks so much for the review! 💙⭐️

We're happy to hear the app is working well for your customers, and that our team has been able to provide the support you need.