Değerlendirmeler (240)

Toplam puan
4,7
Puan düzeyi başına sayılar
  • Puanların %87 oranındaki bölümü, 5 yıldıza sahip
  • Puanların %5 oranındaki bölümü, 4 yıldıza sahip
  • Puanların %1 oranındaki bölümü, 3 yıldıza sahip
  • Puanların %2 oranındaki bölümü, 2 yıldıza sahip
  • Puanların %5 oranındaki bölümü, 1 yıldıza sahip
21 Şubat 2025

Very helpful customer service :)

LAMADECLOTHING.com
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:6 ay
Loop yanıt 28 Şubat 2025

We appreciate your feedback! Our team is always happy to help. Thank you for sharing! 🙌

9 Ocak 2025

Excellent support

PAKA®
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:4 yıldan fazla
Loop yanıt 14 Ocak 2025

Your support means everything to us!
Thank you for the review 🤩🙌

6 Kasım 2024

Thornton on the support team has been a great help and helped me resolve my issues promptly! Thanks again, Thornton!

State and Liberty Clothing Company
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:1 yıldan fazla
Loop yanıt 18 Kasım 2024

Thank you for the review! 💙⭐️
So happy to hear Thornton has made such a positive impact. We’ll be sure to pass along your kind words to him!

21 Ocak 2025

The Loop team is always helpful in finding solutions!

needed.
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:Yaklaşık 1 yıl
Loop yanıt 3 Şubat 2025

Thank you for the 5 ⭐️'s! We're always here to help.

1 Kasım 2024

Really helpful support. Was really easy to find help and my issue was responded and dealt with in a very timely manner.

Surprizeshop
Birleşik Krallık
Uygulamayı kullanma süresi:9 ay
Loop yanıt 4 Kasım 2024

We love to help and make things simple for our merchants! Thanks for the review 💙⭐️

20 Şubat 2025

Rece was wonderful!

Shibumi Shade
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:Yaklaşık 2 yıl
Loop yanıt 28 Şubat 2025

We’ll be sure to pass this along to Rece! Thanks for the shoutout 🙌

12 Kasım 2024

Easy to Use, Monitor and Process Requests.

Rest (CA)
Çin Hong Kong ÖİB
Uygulamayı kullanma süresi:1 yıldan fazla
Loop yanıt 18 Kasım 2024

Thanks for your positive feedback!
We’re so happy to know that Loop is working well for you. 💙⭐️

10 Eylül 2024

First, let's talk experience:

- Loop has had THE best enterprise onboarding experience we've had. Their multi-collaboration tool made implementation a breeze, despite having to rope in multiple external teams (email, devs, CS, etc). Everything was laid out in explicit detail, with step-by-step guides and time estimates as well. I wish every company were as organized as Loop's onboarding process.
- Olivia (sales), Taylor (implementation), and Wendy (merchant success) have been lovely to work with. Each person we've worked with at Loop has been highly responsive, which I love — previous companies we worked with felt like emailing into the void.

Next, let's talk product:

- Both we and our customers LOVE the Shop Now feature. Most of our products don't have variants, so we were previously limited by variant-only exchanges.
- Our older customer love having the option for printerless returns in our various markets. This allowed us to replace a second app we were using for printerless returns in Canada and it helps us be accessible.
- The analytics reporting is in depth, while not requiring a data science degree. (If you know you know!)
- Loop has integrations with the rest of our tech stack, including our WMS. This is huge. I will say that the integration with Rise has been a bit buggy, but I believe that's a problem on the Rise side (not the Loop side).

Pricing:
- We were previously on a flat monthly fee rather than a pay-per-return model, and from a finance perspective, I much prefer the stability of monthly fees. That said, they're also rolling out a new model where technically the customer pays instead of the merchant.
- Only complaint is that the invoicing team sends the invoice the exact same day they automatically charge it, and since that amount can significantly vary, sometimes it leaves our finance team scrambling.
- Overall, there are certainly cheaper return platforms, but I think Loop provides enough value for the price that it charges. :)

Kate Hewko
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:8 ay
Loop yanıt 2 Ekim 2024

Thank you for the glowing review! ⭐️💙

We’re thrilled to hear the onboarding process went smoothly and that our team was there to support you every step of the way. Equipping your team with the necessary tools to deliver seamless returns is always our goal, and we’re delighted to know our product is delivering just that!

We appreciate your feedback and will definitely share with the team!

30 Ekim 2024

I appreciate Emma's help!

Vivamacity
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:Neredeyse 3 yıl
Loop yanıt 4 Kasım 2024

We love hearing that Emma’s support was appreciated! Thanks for taking the time to leave a review 💙🙌

3 Ekim 2024

Great app! Easy for our customers to use and their customer service is very helpful and responsive.

invisaWear®
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:Neredeyse 4 yıl
Loop yanıt 15 Ekim 2024

Thanks so much for the review! 💙⭐️

We're happy to hear the app is working well for your customers, and that our team has been able to provide the support you need.