Loop Subscriptions App

The Loop team have been absolutely supportive with any questions or problems that we have encountered on our Shopify platform. Super responsive and efficient!

We 100% recommend them for D2C subscriptions.

Features 4.75/5
Customer support 5/5
Problem solving speed 5/5
UI 5/5

We've previously been on ReCharge and Prive, and Loop is the best so far! The built-in analytics Loop provides and the out-of-the-box customer UX far exceed other competing platforms, and the economics of Loop work better for our small (but growing) business. Since switching to Loop, we better understand who/why/what around our subscription customers and their behavior. We've also seen a drop in customer service tickets related to customer subscription management because our customers are able to navigate their portals easily. Loop is easy and makes growing a subscription channel easy!

The Loop team have been AWESOME to deal with. We are new to subscriptions on our store and their customer service has been next-level. I bombarded them (and continue to now) with questions to help us set up and optimize our subscription program and they continually go out of their way to make things work flawlessly. From Zoom meetings to ensure they know how we operate to extensive emails with easy-to-follow instructions, everyone at Loop has been beyond helpful. High five to all of the Loop Crew.

We have been using Loop Subscriptions for about 6 months, and I must say that it has significantly improved the subscription management process for my online store. With its user-friendly interface and robust features, Loop Subscriptions has helped me streamline my subscription services and enhance the overall customer experience. Here's my in-depth review of the app:

Ease of Use:
Loop Subscriptions is incredibly easy to install and set up on my Shopify store. The installation process was straightforward, and the app seamlessly integrated with my existing store theme. The intuitive user interface made it simple to navigate through the various settings and configurations, allowing me to quickly customize subscription plans and pricing.

Subscription Management:
One of the standout features of Loop Subscriptions is its comprehensive subscription management capabilities. The app provides a centralized dashboard where I can easily view and manage all my subscription orders. It enables me to modify subscription details, such as changing the delivery schedule, updating payment information, and managing inventory for subscription products. This level of control has been invaluable in providing a seamless subscription experience for my customers.

Flexible Subscription Options:
Loop Subscriptions offers a wide range of flexible subscription options to suit different business models. Whether it's a monthly, bi-monthly, or custom interval subscription, the app allows me to create and customize subscription plans based on my products' unique requirements. It also supports one-time purchases alongside subscription offerings, giving my customers the freedom to choose the purchasing option that suits them best.

Customer Retention Tools:
The app excels in its customer retention features, helping me drive customer loyalty and increase repeat purchases. Loop Subscriptions provides automated email notifications, allowing me to keep subscribers informed about upcoming deliveries, order changes, and subscription renewals. These proactive communications have significantly reduced customer confusion and improved overall satisfaction.

Integration and Analytics:
Loop Subscriptions seamlessly integrates with other Shopify apps and provides detailed analytics to track the performance of subscription products. This integration allows me to combine subscription data with my overall sales and marketing analytics, providing valuable insights into customer behavior, conversion rates, and revenue generated from subscriptions.

Customer Support:
The customer support provided by Loop Subscriptions has been exceptional. The support team was responsive, and knowledgeable, and resolved my queries promptly. They also offered helpful resources, such as video tutorials and documentation, to assist with any setup or configuration challenges.

Areas for Improvement:
While Loop Subscriptions is a fantastic app overall, there are a few areas where it could be further enhanced. The app's reporting capabilities could be more extensive, providing deeper insights into subscription performance and customer behavior. Additionally, a wider variety of pre-built subscription themes and customization options would be beneficial for merchants looking to match their store's branding more precisely.

Very happy with the app and we look forward to the continued support from Loop!

All the best

BK

My company is new to subscriptions, and the Loop team has been helpful every step of the way. We have had many questions on ways to customize and maximize our plan and they were responsive and helpful every step of the way.

Great app, seamless. EXCELLENT customer service.

The Loop Team continue to be fantastic for our business growth and development! Working with Loop to migrate over to Shopify was seamless and they were available at all stages to get us set up for success. The collaboration we have with our Loop account manager Nihal keeps us communicating constantly. They provide support extremely fast as well as offering solutions to increase our subscription retention and growth. Our business is THRIVING with Loop!

Loop subscriptions is amazing. I don’t know why they only have 4.9 stars because they should have 5.0! The features in this app are amazing and help our company increase sales. I found this service on a podcast where they compared every subscription service and Loop was hands down number one and I understand why now.

Their customer service is AMAZING. Anytime I need help they respond promptly and even with personalized video tutorials for my issue.

Highly recommend.

Top-notch team and technology. Undoubtedly one of the best subscription apps for shopify on the market. We love the comprehensive out of the box functionality and ease of use of the platform. Moreover, Loop offers commercial capabilities that help optimise revenue and customer satisfaction. Highly recommended for businesses looking to take their subscriptions to the next level.